Customer Service Assistant
Resume:
TO WHOM IT MAY CONCERN
Dear Sir/Madam:
I am submitting this formal application, in confidence, to inquire if there are
any challenging positions available in your establishment.
In perusing my enclosed resume, you will notice that I have attained
numerous computer training certificates to enhance my marketability, as
well as attended many educational institutions. Exceptional working habits,
meaningful exposure, as well as valuable knowledge that I feel have made a
significant contribution to my overall molding as an individual. My wealth
of experiences have afforded me many opportunities to utilize my banking
and customer service skills.
I am confident to assume greater responsibilities, and opportunities for
advancement. I have taken the initiative to fully equip myself for the
challenges in today’s business world, which will make a significant and
productive contribution to your establishment and will excel in any task
given the opportunity to do so.
In conclusion, I can be contacted by cellular phone at 242-***-**** or
e-mail me *******************@*****.***, if any further information is
needed. I await your response and I thank you for your consideration.
Sincerely,
Abigail P. Williams
Attached: resume
PERSONAL ATTRIBUTES:
Proficiency in MS Word and Excel
Capable of handling increasing levels of responsibility
Enthusiastic and committed to professional excellence
Personable, articulate and professional in manner and appearance
Sharp, innovative, quick learner, proven ability to adapt quickly to a
challenge
Special flair for relating with range of personalities
Lead by example and establishes a professional work environment
based on respect
PROFESSIONAL EXPERIENCE:
BAHAMAS ELECTRICITY CORPORATION
December 15th, 2003 –January 30th, 2015
CASHIER
Customer Services Department
Count monies in cash drawers at the beginning of shifts to ensure that
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amounts are correct and that there is adequate change.
Maintain clean and orderly work area
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Greet and assist customers
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Answer routine questions, complaints and explain charges of billings
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procedures or policies
Make sure customers have proper identification when cashing checks
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or the use of credit/debit cards
Receive and account for monies from the public in payments by cash,
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checks, credit cards, debit cards, vouchers or gift certificates
Issue receipts, refunds, credits or change due to customers
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Keep periodic balance sheets of amounts and numbers transactions
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Print reports of all daily customers transactions
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CREDIT SUISSE AG NASSAU BRANCH TREASURY & ISSUANCE
December 17th, 1997 - October 31st, 2002
BANKING CLERK
Operations/Administration Department
Review of client files for Compliance Department
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Verification of client signed telefax agreement of instructions that
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his/her signature matches the specimen signature located in the
documentation file
Signature checks of all authorize signatories for client transactions
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Clients communications via faxes
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Custody and filing of all clients confidential correspondences and
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documents
Custody of securities transactions, sales purchases, dividend and term
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deposits
Dispatch of all clients statements and other mailings
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Maintenance of all clients cards – cif numbers & change of addresses
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Preparation of retain documents for visiting clients
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Responsible for the signing of all clients request forms
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Computer printing of all clients daily, monthly, quarterly and annually
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statements
Administrative services to other departments including archiving
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Opening & deletion of clients master data in CSIBP
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MINISTRY OF TOURISM
September 18th 1993 – November 23rd, 1997
SECRETARY
Reception Services Unit
Answered the telephone in a professional manner
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Responsible for the duties in the absence of the Assistant Manager
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Updating information for Familiarization Tours for Travel Agents
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Assisted with celebrities and film crew members with date and time of
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arrivals
Filing and typing all computer correspondences
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Overseeing all staff confidential documents
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Recorded incoming and outgoing documents
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Prepared all sick and vacation forms for staff members
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Prepared monthly roster for staff members
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Communicated via faxes, telex machines and took minutes for various
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meetings
MINISTRY OF TOURISM
June 26th, 1987 – September 17th, 1993
SR. CLERICAL ASSISTANT
Information Department
Answered the telephone in a professional manner
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Provided Bahamian students and visitors alike with information about
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the Bahamas via verbal telephone communication and through written
correspondence such as letters and brochures explaining hotel
accommodations, attractions and sightseeing on the Bahamas and the
Family Islands
• Recorded incoming and outgoing documents
• Communicated via faxes, telex machines and took minutes for various
meetings
MINISTRY OF TOURISM
May 30th, 1983 – June 29th, 1987
CLERICAL ASSISTANT
Library /Registry Department
Answered the telephone in a professional manner
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Recorded incoming and outgoing documents
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Purchased and updated books
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Prepared students literature for handouts
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Sorted mails for all Bahamas Tourist Offices
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EDUCATIONAL BACKGROUND
International Business Professionals (IBP
COHEN & KLEIN CONSULTING, INC
Certificate of Completion Quality Customer Service
Intermediate MS Word
Intermediate MS Excel
Introduction MS Word
Introduction MS Excel
Bahamahost Association
Certificate of Merit
1st session of Spanish Classes
Recognition of Team Effort and Achievement
Image Improvement Bahamas Ltd
Certificate of Attendance in Customer Service Seminar 21st Century
Certificate of Participation in Secretary As Manager Course
Certificate in Basic work Improvement 1A Course
Caribbean Tourism Association Conference
Bio-Diversity Conference
“Beyond Better to Best” Seminars
EDUCATIONAL BACKGROUND CONT’D
Telephone Etiquette
BJC’S
History
General Science
English Language
English literature
Religious Knowledge
BAHAMAS ACADEMY
High School Diploma
BAHAMAS BAPTIST COLLEGE
Certified Professional Secretary Programme
International Association Administrative Professionals
REFERENCES
Upon Request
Contact this candidate