Customer Service Management

William F. Wilson

**** ****** ***

Orlando, FL **833

919-***-**** BWILSON4971@ ATT.net

Objective Graduate of Wake Technical Community College. Seeking an

entry-level job in an organization using my knowledge of business,

customer service, security, and computer skills.

Skills Computer Skills: Excel, Power Point, and Word, Internet Explorer,

Administrative Skills: Customer Service, conflict management,

record-keeping, and communication.

Supervisory Skills: NC State personnel functions and forms

including BEACON (Payroll and time keeping), performance

management and delegation.

Education Associate of Applied Science Business Administration May 2010

Wake Technical Community College

Raleigh, North Carolina.

Work Experience State of North Carolina 1981 – 2009

Security Officer

Provided access control using computer based information and

closed circuit TV

Maintained a daily, secure work environment in a high rise

building for a department having in excess of 2,000 employees

Trained colleagues on standard operating procedures and

technical computer based security systems

Generated work logs, inventory control, and incident reports

Communicated daily with management and staff, providing,

detailed risk assessments and daily security status

Interfaced with customers and directed them to the appropriate

area

Diffused conflict situations

Courses Work

Courses: How to Communicate with the Public in a Work

Environment

Business Courses: Introduction to Business, Accounting, Human

Resources, Personal finance, Employment law in Business,

Management, & Fundamentals of Sales.

Contact this candidate