Customer Service Medical Assistant

*** ******* ** ● Brooklyn, NY ***** ● 347-***-**** ● **********@*****.***

Talina Merritt

Summery

Dedicated professional offering a unique and professional combination of cross-functional skills from customer services to clerical administrative duties, call centers experience. Including over 10 years of handling the public. Aggressive, decisive, and committed to personal and profession growth and opportunity.

Skills:

Microsoft Word/ Microsoft Excel / XP/ Type 45 wpm/ PowerPoint/ Quick Books / Excel Spread Sheet/IDX/Soarian/Centrix/GECB

Professional Experience

Long island, Ny Divurget 01/2014-7/2014

Patient Services Assistant

* Handled calls in offices.

* Assisted in the billing department

* Billing and collection, copayments, credit card cash handling.

* Scheduling appointments for patients. Checked pt in and out for the day

* Super user in soarian, gecb, allscripts, scanning electrical charts

Brooklyn, NY A to Z Wireless (Temp Work 08/2011 02/2012

Managed Refunds

* Handle stock refunds.

* Maintained logs for all the refunds.

* Liaison for the company with all the clients regarding refund status.

Brooklyn, NY City Technical College (Work Study) 10/2009 06/2011 Clerical Administrator

* Handled registering students for the computer systems.

* Helped students with different computer programs.

* Register student for different tutorial courses.

Manhattan, NY

Duane Reade Pharmacy

08/ 2007 05/2009

Lead Photo Technician

* Developed and printed photo’s

* Managed inventory paper, chemicals and the lab

* Handled equipment adjustments and repairs

* Maintained great customer service skills

Queens, NY

Queens Hospital (Temp Work

12/2006 08/2007

Clerical Administrator

* Managed scheduling appointment/ Calendar management

* Handled insurance verification/ payment and co payment

* Managed high call volume of incoming and out going calls

* Cross trained in multiple clinics

Queens, NY

US Open Seasonal Work

08/2005 09/2013

HR Administration

* Coordinate hiring process

* Maintain Applications

* Payroll clerk

* Handled customer service

* Maintained faxing, filling system

Physicare Multi Services 06/2005- 01-2007

Medical Collections

* Book keeping

* Verified claims

* Verified insurances

* Managed patience billing/ Collected insurance payment

Education

ASA Institute of Excellence (Awarded: Associates Degree) 06/2003

* Medical Assistant

* Physical Therapy Aid

City Technical College (Dental Restoration) 12/2011

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