Sales Customer Service

Sharon Deagan

**** ********* ** ** ******, Ohio *4718 330-***-**** *******@***.***

Breakthrough Sales Performance

Committed to growing bottom-line revenues while providing the highest levels of customer service.

Dynamic career reflecting multimillion dollar growth, pioneering excellence, and record-breaking sales

performance. Expert in growing existing business and winning customer loyalty. Established reputation for

persistence; known for quickly identifying and resolving the customers’ barriers to purchase, then skillfully

closing the sale. Consistently acknowledged for exceeding sales and performance standards. Adaptive, motivated

to excel, and adept at building client relationships for the long-term. Core competencies include:

Business Development Account Growth & Retention Strategic Planning

Territory Expansion Client Relationship Management Market Penetration

Sales Presentations New Business Start-Up B2C & B2B Sales

Career Success

FEDEX TRUCKLOAD BROKERAGE, Uniontown, OH January 2013 to Present

FedEx Truckload Brokerage provides dry van, intermodal, LTL, flatbed, and temperature control services within

the U.S. Canada and Mexico.

Logistics Account Manager: Responsibilities include handling both sales and operations for all customers.

Developing and managing personal book of business continued prospecting, closing contracts, heavy focus on

customer retention and referrals, project management. Arranging all aspects of shipments from initial selling

process and RFQ’s to spot quoting, booking, tracking, and billing. Building and managing carrier relationships,

driving down purchased transportation costs by becoming an expert in market fluctuations and rate negotiations,

writing SOP’s, and providing 24/7/365 on call service. This position is a 100% commission and requires constant

cold calling to reach goals.

• Worked with potential candidates to show them all the aspects of the Lamb position. Worked with new

hires to help train and develop their sales and operational skills.

• Work closely with all FedEx divisions building internal relationships.

• Collaborate with Custom Critical, Freight, White Glove and Capacity Mgt to share leads and uncover and

attack new opportunities using team sales approach.

• Had calls with FedEx Services team to close business and provide the full-service solution

• Used consultative approach to identify customer’s need and match appropriate FedEx solution to that

need in the most cost-effective way even if that meant not being able to make the sales on my end.

LANDMARK DISPOSAL, Various Locations, Ohio 2000 to 2011

A division of The Dalad Group, Landmark Disposal was acquired by Rumpke of Northern Ohio in 2011.

Territory Sales Manager: Aggressively grew assigned territories to achieve challenging sales goals.

Strengthened relationships with existing clients and provided effective solutions for issues

pertaining to service, pricing, recycling, and EPA/OSHA compliance. Monitored industrial,

special, hospital, and hazardous waste streams. Developed LEED programs and recycling

options. Actively participated in Chamber of Commerce networking events, construction

and building trade organizations, homeowner associations, and apartment organizations.

Established corporate presence in Akron and Canton Ohio.

Sharon Deagan, Page 2-330-***-**** *******@***.***

Career Success Continued…

LANDMARK DISPOSAL CONTINUED:

Delivered Results:

• Garnered $100,000 per month, obtaining the largest account ever for Rumpke, America’s largest

independent hauler.

• Brought annual sales from zero to $4.2 million in 10 years.

• Recognized as the top sales producer every single year of tenure.

• Identified and offered the most economical solutions by evaluating waste streams, determining Ohio EPA

standards, and educating customers on disposal options.

REPUBLIC WASTE / USA WASTE / WASTE MANAGEMENT, Various Locations, Ohio 1998 to 2000

The world’s largest waste removal company at the time.

Territory Sales Representative: Expertly managed territories in Cleveland, Akron, and Canton Ohio. Maximized

sales performance by strategizing with teammates and setting high goals. Quickly resolved recycling, pricing,

service, and regulatory compliance issues. Appealed to new markets by designing and delivering high-impact

presentations for products and services.

Delivered Results:

• Successfully established brand presence in Akron and Canton when USA Waste/WMI divested companies

to Republic Waste.

• Achieved sales goal while securing and retaining Republic Waste customers during the acquisition period.

• Formally recognized for hard work and dedication.

BROWNING FERRIS INDUSTRIES, North Eastern Ohio 1991 to 1997

The world’s 2nd largest waste removal company at the time.

Territory Sales Representative: Significantly expanded territories in Youngstown, Warren, Akron, Canton, and

Cleveland Ohio. Acquired lucrative new contracts while growing existing accounts. Successfully sold medical

waste disposal and supplies. Ensured 100% compliance to OSHA blood borne pathogen standards in hospitals,

nursing homes, clinics, medical/dental offices, and special waste cleanup sites. Participated in Chamber of

Commerce events, doctor and nursing home associations, building/trade organizations, and the Poland Rotary.

Delivered Results:

• Consistently achieved and exceeded annual sales goals by up to 120%.

• Won the Ohio District Award and President’s Club distinction.

• Effectively promoted products and significantly increased sales by implementing educational programs.

Education & Training

Bachelor of Arts Degree

Bowling Green State University

Additional training: Creative Selling Strategies and Tactics, OSHA Blood borne Pathogens, Hazardous Waste,

Medical Waste, Special Waste, Industrial Waste, Ohio EPA Compliance, DOT Hazardous Waste, Dale Carnegie

Sales Methods, ACT Software

Fundraising

Raised significant funds for local wrestling, football, and lacrosse teams by coordinating a wide variety of events.

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