Manager General
Resume:
K.V. MADHU NAIR
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Mobile: 098********/088********
E-Mail: **********@**********.***
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Top Management
Hotel Industry
CAREER OVERVIEW
A seasoned senior hotel professional recognized by the hospitality industry
(awarded the All India General Manager of the Year, Outstanding Young
Professional Of The Year, amongst many other accolades for Excellence in
Hospitality), - offering 34 years of in-depth experience in Hotel
Operations. Excellent written, communication, interpersonal, liaison and
problem solving skills with a proven ability to work in a multi-cultural
environment. Is a turn-around expert with a keen sharp eye for details,
with excellent proven man management skills. Considers associates as his
USP & always guides his associates to provide superior guest wow
experiences. Well versed in planning, monitoring and managing the entire
operations of a hotel including new set ups, resource planning, systems and
practices requisite for the smooth functioning of all departments. Proven
track record of developing strategies to spur revenue growth & implementing
effective control measures to reduce running costs of the unit. Has a clear
focus on GOP's. Adept at tracking record of developing operational
policies/ norms, systems & controls, motivational schemes & customer
service standards. Expertise in implementing training programs for bringing
keen customer focus, superior guest delight, high energy level and team
spirit in the employees.
Web/Social Media Mentions:
http://www.hindu.com/thehindu/mp/2002/10/07/stories/2002100701520300.htm
http://www.thehindu.com/thehindu/mp/2004/03/22/stories/2004032202250300.htm
www.gulfweekly.com/Articles.aspx?articleid=15499
http://www.thehindubusinessline.com/todays-paper/tp-corporate/new-vp-for-
green-park-hotel/article2182500.ece
http://www.thehindubusinessline.com/todays-paper/tp-economy/tourism-awards-
for-hotels/article2190977.ece
PROFESSIONAL BACKGROUND
> June'13 - Ongoing: General Manager with The Corinthians Resort & Club,
a sprawling 25 acre, 5 Star Luxury Resort & Club in South Pune.
> June '11 - June'13: C.E.O. in a Large Hospitality Conglomerate
operating 4/5 star Hotels & Fine Dining Restaurants in the UA.E.
> Feb'07- May'11 : Group General Manager - Elite Group Of Premier
Hotels & Luxury Apartments - Kingdom Of Bahrain
> March'96-Jun'06 Vice President -Operations - Green Park Group of
Hotels (Premier 4 star hotels in Hyderabad, Chennai, Vizag)
> April'93 - March'96 General Manager - Holiday Inn Gem Park - Ooty
> Dec'91 - Dec'93 Resident Manager - The Ambassador Al Khobar -
Saudi Arabia
> July'88 - Dec'91 Food & Beverage Manager - Ramada Inn Palm Grove,
Mumbai
> June'85 - July'88 Restaurant Manager - Al Falaj Hotel, Muscat -
Sultanate of Oman
> Dec'81 - June'85 Asst. Maitre D' Hotel - Welcom Group Searock
Sheraton, Mumbai.
Significant Highlights:
> Merit of receiving the Prestigious-All India "General Manager of the
Year" - Economy Business Hotels - 2000 at the VIIIth Hotel & Food
Service National Awards for Excellence in Hospitality- from over 3200
Business Class Hotels across India.
> Green Park - Visakhapatnam, under my leadership was recognized as "The
Best Economy Business Hotel in India - 2002" at the IXth National H&FS
Awards for Excellence in Hospitality.
> Green Park - Hyderabad & Vizag were awarded thrice "The Best Hotel of
The State & Region respectively, - for the years 2002, 2003 & 2004" -
by the Department of Tourism - Andhra Pradesh.
> Recipient of the Outstanding Young Professional of the Year 1998 - for
Excellence in Hoteliering by Rotary District - 3020.
> Recipient of the Vocational Excellence Awards for Excellence in Hotel
Management at the Rotary Vocational Awards for the years 2000 & 2001.
> Awarded the "Ugadi Puraskar" for Excellence in Hoteliering for the
year '99 -'00.
> Successfully completed the "Train the Trainer" program conducted by
Holiday Inn Worldwide (Asia Pacific).
> Successfully completed an Executive Programme on Strategic Marketing
conducted The Indian School Of Business(ISB)
> Introduced the Achiever of the Year, Monthly Service Excellence
Awards, Customer Delight Award, Cost Controller Of the Quarter, Star
Performer Of the Month, The Golden Broom Award for the Cleanest back
of the house dep't, Department Of the Year,Manager Of the
Quarter/Year," Thumbs Up/Well Done Coupons"- all these being Associate
motivational Awards & Rewards at Elite Hospitality.
> Founded the "Elite Best of the Best Club "comprising of Star Achievers
with an opportunity to Dine with the CEO- an employee motivational
gesture.
> Introduced a system of "Checks & Balances "at every expense and
revenue point thereby creating a sense of professional
entrepreneurship in every associate.
ACADEMIA
< 1981: Diploma in Hotel Management, Catering Technology & Applied
Nutrition (D.H.M.C.T.) from I.H.M.C.T.A.N., Dadar, Mumbai. Duration: 3
Years.
Awarded Merit scholarships in all the 3 years.
SPECIAL MENTIONS
< Past Secretary General - Hotels & Restaurants Association of Andhra
Pradesh (H.R.A.A.P.).
< Past member of the FHRAI (Federation of Hotels in India) Hotel
Classification Team (5star & 4Star).
< Alumni Member of Nazareth's Speaker Academy, Mumbai.
TRAINING
< Successfully completed the Executive Programme on Strategic Marketing
for Hotels from Indian School Of Business (ISB-Hyderabad)
< Successfully completed the
PERSONAL SNIPPETS
Date of Birth : 28th September 1960
Address : Abu Dhabi, U.A.E.
Marital Status : Married
Nationality : Indian
Passport No. : K2008051
Visa Status : Valid till 2022
Languages known : English, Hindi, Marathi, Tamil & Malayalam,
No. of Dependants : Two- Wife & one Daughter
REFERENCES
< Mr. Mohammed Dadabhai: Chairman, Elite Hospitality Group. Kingdom of
Bahrain. (M) 009*********
< Mr. Sarosh Aibara; C.O.O.-Elite Hospitality, Kingdom Of Bahrain. (M)
< Mr. Murali Krishna Reddy; Chairman- CEO Club India, Presently Chairman-
MAK Group/Blue Lotus Hotels-Hyderabad. Ex-MD-Green Park Group of
Hotels Hyderabad -India. ( M): 095********
xxxx
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