Quality Customer

John J. Hyde (Joey) Cell phone: 256-***-****

**** **-**

Home phone: 256-***-****

Crossville, AL 35962

Email: ********@*****.***

* ******

. Experienced in customer and supplier corrective actions

. Training and supervision of auditors, inspectors, and analysts

. Management of corporate quality improvement projects

. ISO 9001 / TS 16949 Lead Auditor and Trainer

. Lean Six Sigma Black Belt

. Cross-functional Team continuous improvement leadership

. Microsoft Office

. Failure Mode and Effect Analysis (FMEA)

. Statistical Process Control and Capability

. New product launch support

. Technical writing: work instructions and laboratory procedures

. Bilingual - English and Spanish

2 EXPERIENCE

2 Ridgeview Industries, Inc., Huntsville, AL

Stamping, Robotic Welding, and Assembly

Customers: Honda / Shape, TS Tech, CVG, Toyota, Topre, IB Tech, and

others

Plant Quality Engineer, 08/12 - 02/15

. New product launch support, testing, and data reporting

. ISO/TS 16949 trainer and acclaimed internal quality systems auditor

. Steel coil / supplier corrective actions and technical support for

steel mill claims

. Training, supervision, and evaluation of auditor and quality

inspectors

. Conducting process audits, documentation audits, and plant

inspections

. Investigation and root cause analysis of internal part and process

failures

. Coordination of internal corrective actions and leadership of the

corrective action team

. Developing and updating sensor verification, operation, sort,

rework, and destruct instructions

. Creating and maintaining quality alerts and visual illustrations of

critical operations

. Coordinating internal nonconforming product sort and rework

operations

. Analyzing and reporting labor requirements to meet shipping and

testing deadlines

. Training inspectors and operators on check fixture operation and

measurement techniques

. Managing calibration program for gages and check fixtures

. Coordination of third party sort and rework operations

. Testing and facilitation of corrective actions at customer locations

. Analysis of data and creation of graphical illustrations

3 Aaron's Inc., Fort Payne, AL

4 Retail sales and lease of electronics, furniture, and appliances

Manager Trainee, 02/09 - 02/12

. Successfully managed customer accounts

. Accomplished profit goals and accounts resolution targets

. Calculated and monitored key business metrics

. Double-Pro certified in sales and accounts management

. Recognized as a top performer in the division

. Provided account and sales support for Spanish-speaking customers

5 CVG / Bostrom Seating, Inc., Piedmont, AL

Seating for global heavy truck, construction and agricultural, bus,

military, and commercial transport

Customers: Volvo / Mack, PACCAR, Freightliner, Navistar, and others

Quality Engineer, QI, Lead Internal Auditor, ISO 9001 / TS 16949,

08/05 - 01/09

. Customer Liaison in support of the Volvo / Mack Cab Quality

Improvement Team

. Prepared and delivered monthly quality presentations at the Dublin,

Virginia Volvo OEM facility

. Reviewed and improved the quality system, Control Plans, FMEA's, and

work instructions

. Facilitated external ISO / TS audits and coordinated audit

corrective actions

. Organizer and leader of effective Lean Six Sigma quality improvement

teams

. Successfully completed projects significantly reducing supplier

defect PPM levels (50%)

. Developed an inspection process to reduce PACCAR defective product

PPM's

. Coordinated customer and supplier corrective actions with design

engineering, quality, production, tool and die departments

. Organized and performed internal ISO / TS audits

. Analyzed data and maintained reporting systems for upper management

and key customers

. Reviewed critical dimensions using Romer CMM and other precision

measurement techniques

. Performed plant safety, 5S, component, final product, and Lean

Manufacturing inspections

. Verified supplier PPAP acceptance and reviewed documentation

. Improved ISO / TS quality system, developed process interaction

matrix

6 Jay Mid-South, L.L.C., Gadsden, AL

Robotic welding and assembly of seating components

Customers: Honda, Hyundai

Quality Technician / Quality Manager Trainee, 05/04 - 08/05

. Developed ISO / TS-compliant quality systems for new automotive

plant startup

. Managed corrective actions and disposition of non-conforming product

using 8D format

. Created illustrated work instructions for robotic welding, assembly,

weld testing, and inspection

. Performed critical final inspections and prepared shipping

documentation

. Developed illustrated parts index

. Provided support for APQP activities

. Programmed and operated Zeiss Spectrum CMM using Calypso Software

. Installed and operated statistical analysis programs interfaced with

CMM

. Trained plant startup personnel in computer operations

. Researched, sourced and ordered equipment for the quality department

. Managed the disposition of nonconforming product

7

8 Bake-Line, L.L.C., Chattanooga, TN

Manufacturer and distributor of baked snack food products

Customers: Kraft / Nabisco, Keebler, Austin Foods, and others

Quality Supervisor, 07/98 - 11/03

. Successfully managed quality operations and corporate quality

improvement projects

. Trained and supervised quality auditors and analysts. Developed

certified training programs

. Developed automated computer-controlled statistical process control

systems, saving over $50,000 per year by reducing ingredient usage.

. Facilitated customer, AIB, Kosher, and regulatory inspection audits

and inspections

. Researched and implemented new quantitative and qualitative testing

systems

. Wrote standardized laboratory analytical procedures

. Participated in team quality improvement activities

. Organized new quality systems and improved existing programs

. Managed laboratory operations

Education

Snead State Community College and Birmingham-Southern College

Pre-Med, Pre-Engineering

Contact this candidate