Supply Chain Management
Resume:
KENNETH KWONG
*** ****** ******, ********, **, N*L 5J2
Cell: 416-***-****
*******@*********.**
SKILLS SUMMARY .
Excellent written skills refined from documenting, recording, and research projects/tasks
Well versed in technical applications; Microsoft Word, PowerPoint, Excel, Publisher, Outlook, SAP, FileShare, eDocs,
Photoshop; enterprise resource tools such as Syncreon, VideoTron FSS Tool, ArcGIS
Experienced in analyzing and interpreting documents such as annual reports, Corporate Social Responsibility, Bill of
Lading, Invoices, B3 Customs, parcel shipping orders, purchasing order documents, Income Statement, Balance Sheet,
Knowledgeable in working with ethically sound reporting practices with Tripple-Bottom-Line Concepts, KPI indicators
and other measures such as ISO 9001, 14001, LEED v4 and FIFO inventory practices, Life-Cycle Analysis
Familiar with database management, and basic coding; ANSI C Basics, Java EE, HTML/XML, Wiki markup language
Valid unrestricted G drivers license, records of over 6 years of driving experience, access to personal vehicle
RELEVANT EXPERIENCE .
Customer Service Associate December 2014 – Present
The UPS Store [420 Erb St. W., Waterloo]
Consistently meet general shipping needs when dealing with customer and courier packages
Manage UPS data information for pricing and expediting customer parcel or express document services
Deal with professional printing, document service, mailbox services, packaging and parcel pick-ups, drop-offs
Vice President of Operations July 2014 – Expected April 2015
Environment Student Society [200 University Ave. W., Waterloo]
Nominated as an executive of the council to manage and oversee activities ESS Student Shop, office, student lounge
Analyze funding budgets of store goods, sales of Student Coffeeshop, follow-up performance/payments to members
Schedule office hours, budget and manage resources with purchase orders for Coffeeshop, office or student needs
Operations Support Specialist (Co-op) September 2013 – April 2014
Ericsson Canada Inc. [2425 Matheson Blvd E., Mississauga]
Provided management, logistics and delivery support to both Operations and Engineering & IS/IT areas in
telecommunication, ensuring operational readiness for ad-hoc projects, ways to integrate specific requirements
Monitored shipment activities from warehouses, purchase orders, proof of deliveries and other applications using
Ericsson internal network portals and ERP management tools such as Syncreon AMS, CPOA, SAP
Interacted in group environment when handling major operations in the B2B organization with Bell, Telus,
Eastlink, Rogers, VideoTron, SaskTel, MTS Alstream, Blackberry, Thunderbay Telephone
Consistently met deadlines while handling multiple projects at once
Operations and Data Technician (Co-op) August 2012 – December 2012
Regional Municipality of York [90 Bales Dr. E., East Gwillimbury]
Delivered exceptional customer service by responding with data orders and sales to public and private organizations
Gathered data request in traffic volume, traffic signals, signs, city related properties using software applications
such as Microsoft Access, YorkMaps, JamLogic, Traffic Engineering Software, ArcGIS, CRM
Coordinated traffic data measures by means of updating, organizing, and inputting files to maintain complete and
comprehensive database within the regional network
EDUCATION .
University of Waterloo [200 University Avenue West, Waterloo] Fall 2010 – Expected Winter 2015
Bachelors of Environmental Studies in Honours Environment and Business, Cooperative Education,
Minoring in Economics
McMaster University [1280 Main Street West, Hamilton] Fall 2013 – Expected Spring 2015
Diploma in Business Administration – Concentration in Management
RELEVANT COURSES
Business Strategy, Computing through Applications, Distribution and Logistics Management, Genres of Business Communication,
Micro/Macro Economics, Organizational Behaviour, Research Design, Supply Chain Management Fundamentals
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RELEVANT PROJECTS
4th Year Major Project, Environment and Business 4th year research project September 2014 – Expected April 2015
Develop ideas and conduct research with regards to Environmental Product Declarations in the building industry for SA
Footprint to help their clients understand their role in being sustainable and achieving credible goals and in LEED v4
Research project include written comprehensive reports, presentations, surveys, posters, other deliverables to SA Footprint
Work Term Report, Flow Efficiency Vs. Resource Efficiency; Cooperative Education May 2014
Analyzed lean production concepts using applied theories of flow and resource efficiency, and organizations are affected
Demonstrated use of supply chain concepts learned from Ericsson and its internal operation, received excellent evaluation
Final Assignment, Business Administration case study assignment; Business Strategy December 2013
Made comparison with macro-economic characteristics and strategies of Second Cup and other beverage companies
Assessed annual reports, articles, data trends and compared pricing, type, range and distribution using models
ADDITIONAL EXPERIENCES .
Orientation Team Leader/Technology Coordinator March 2014 – September 2014
Federation of Students [200 University Ave. E., Waterloo]
Returning leader (3rd consecutive year) for orientation to participate in activities held for newly enrolled students
Facilitated orientation training workshops and operated as a representative for various ‘icebreaker’ events
Performed general maintenance when using equipments, speakers, communication devices, lighting, campus properties
Business Development Volunteer July 2013 – August 2013
Alternative Journals [195 King St. E., Kitchener]
Updated company website and gathered environmental and social data profiles with other team members
Documenting, researching, and editing company profile to promote awareness as a non-governmental organization
Used social media (blog site, twitter) to promote company home website and subscriptions of business publications
Parking Control Officer (Co-op) January 2012 – April 2012
University of Waterloo [200 University Ave. E., Waterloo]
Demonstrated conflict management by resolving complex issues from ticket tracking experience
Analyzed routine based records and identified patterns graphing tools (AIMS, and Spreadsheets)
Revised and updated department’s manual such as policies, by-laws, procedures, map routes, equipment operations
Increased University profit by gathering about $20,190.00 raised from ticket citations issued during Co-op
Co-Founder and Vice President March 2012 – August 2012
Oxfam Canada Foundation [200 University Ave. E., Waterloo]
Contribute to the non-profit organization to create self-sustaining programs in developing communities
Organized student activities to create awareness and to attract new members through sponsored events and campaigns
Collaborated with other associations within University Campus to fundraise and encourage student involvement
Enforcement Specialist July 2011 – August 2012
Klass Security and Investigations Inc. [40 Wynford Dr., Toronto]
Ensured compliance and loss prevention practices with technicians, film crew, staffs within assigned properties
Documented procedures, activities and duties by reporting summary logs and memo notes routinely
On-call throughout weekdays and weekends, requiring flexibility to work on scheduled shifts and at different sites
ACHIEVEMENTS .
December 2014
Dean’s Honours List academic achievement
September 2013 - April 2014
Certification in Logistics and Supply Chain Management, University of Waterloo
Ericsson Academy ‘This is Lean’ training program December 2013 - February 2014
University of Waterloo Student Leadership Program E-Certificate June 2012
The Duke of Edinburgh’s Award, Silver Level Certificate
July 2011
University of Waterloo WHMIS certification
September 2011
INTERESTS __ _
Bloomberg Trending News, Supply Chain Digital subscription, uWaterloo Factiva, Litecoins, daily Canadian oil prices, and chess
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