KENNETH KWONG

*** ****** ******, ********, **, N*L 5J2

Cell: 416-***-****

acoofu@r.postjobfree.com

SKILLS SUMMARY .

Excellent written skills refined from documenting, recording, and research projects/tasks

Well versed in technical applications; Microsoft Word, PowerPoint, Excel, Publisher, Outlook, SAP, FileShare, eDocs,

Photoshop; enterprise resource tools such as Syncreon, VideoTron FSS Tool, ArcGIS

Experienced in analyzing and interpreting documents such as annual reports, Corporate Social Responsibility, Bill of

Lading, Invoices, B3 Customs, parcel shipping orders, purchasing order documents, Income Statement, Balance Sheet,

Knowledgeable in working with ethically sound reporting practices with Tripple-Bottom-Line Concepts, KPI indicators

and other measures such as ISO 9001, 14001, LEED v4 and FIFO inventory practices, Life-Cycle Analysis

Familiar with database management, and basic coding; ANSI C Basics, Java EE, HTML/XML, Wiki markup language

Valid unrestricted G drivers license, records of over 6 years of driving experience, access to personal vehicle

RELEVANT EXPERIENCE .

Customer Service Associate December 2014 – Present

The UPS Store [420 Erb St. W., Waterloo]

Consistently meet general shipping needs when dealing with customer and courier packages

Manage UPS data information for pricing and expediting customer parcel or express document services

Deal with professional printing, document service, mailbox services, packaging and parcel pick-ups, drop-offs

Vice President of Operations July 2014 – Expected April 2015

Environment Student Society [200 University Ave. W., Waterloo]

Nominated as an executive of the council to manage and oversee activities ESS Student Shop, office, student lounge

Analyze funding budgets of store goods, sales of Student Coffeeshop, follow-up performance/payments to members

Schedule office hours, budget and manage resources with purchase orders for Coffeeshop, office or student needs

Operations Support Specialist (Co-op) September 2013 – April 2014

Ericsson Canada Inc. [2425 Matheson Blvd E., Mississauga]

Provided management, logistics and delivery support to both Operations and Engineering & IS/IT areas in

telecommunication, ensuring operational readiness for ad-hoc projects, ways to integrate specific requirements

Monitored shipment activities from warehouses, purchase orders, proof of deliveries and other applications using

Ericsson internal network portals and ERP management tools such as Syncreon AMS, CPOA, SAP

Interacted in group environment when handling major operations in the B2B organization with Bell, Telus,

Eastlink, Rogers, VideoTron, SaskTel, MTS Alstream, Blackberry, Thunderbay Telephone

Consistently met deadlines while handling multiple projects at once

Operations and Data Technician (Co-op) August 2012 – December 2012

Regional Municipality of York [90 Bales Dr. E., East Gwillimbury]

Delivered exceptional customer service by responding with data orders and sales to public and private organizations

Gathered data request in traffic volume, traffic signals, signs, city related properties using software applications

such as Microsoft Access, YorkMaps, JamLogic, Traffic Engineering Software, ArcGIS, CRM

Coordinated traffic data measures by means of updating, organizing, and inputting files to maintain complete and

comprehensive database within the regional network

EDUCATION .

University of Waterloo [200 University Avenue West, Waterloo] Fall 2010 – Expected Winter 2015

Bachelors of Environmental Studies in Honours Environment and Business, Cooperative Education,

Minoring in Economics

McMaster University [1280 Main Street West, Hamilton] Fall 2013 – Expected Spring 2015

Diploma in Business Administration – Concentration in Management

RELEVANT COURSES

Business Strategy, Computing through Applications, Distribution and Logistics Management, Genres of Business Communication,

Micro/Macro Economics, Organizational Behaviour, Research Design, Supply Chain Management Fundamentals

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RELEVANT PROJECTS

4th Year Major Project, Environment and Business 4th year research project September 2014 – Expected April 2015

Develop ideas and conduct research with regards to Environmental Product Declarations in the building industry for SA

Footprint to help their clients understand their role in being sustainable and achieving credible goals and in LEED v4

Research project include written comprehensive reports, presentations, surveys, posters, other deliverables to SA Footprint

Work Term Report, Flow Efficiency Vs. Resource Efficiency; Cooperative Education May 2014

Analyzed lean production concepts using applied theories of flow and resource efficiency, and organizations are affected

Demonstrated use of supply chain concepts learned from Ericsson and its internal operation, received excellent evaluation

Final Assignment, Business Administration case study assignment; Business Strategy December 2013

Made comparison with macro-economic characteristics and strategies of Second Cup and other beverage companies

Assessed annual reports, articles, data trends and compared pricing, type, range and distribution using models

ADDITIONAL EXPERIENCES .

Orientation Team Leader/Technology Coordinator March 2014 – September 2014

Federation of Students [200 University Ave. E., Waterloo]

Returning leader (3rd consecutive year) for orientation to participate in activities held for newly enrolled students

Facilitated orientation training workshops and operated as a representative for various ‘icebreaker’ events

Performed general maintenance when using equipments, speakers, communication devices, lighting, campus properties

Business Development Volunteer July 2013 – August 2013

Alternative Journals [195 King St. E., Kitchener]

Updated company website and gathered environmental and social data profiles with other team members

Documenting, researching, and editing company profile to promote awareness as a non-governmental organization

Used social media (blog site, twitter) to promote company home website and subscriptions of business publications

Parking Control Officer (Co-op) January 2012 – April 2012

University of Waterloo [200 University Ave. E., Waterloo]

Demonstrated conflict management by resolving complex issues from ticket tracking experience

Analyzed routine based records and identified patterns graphing tools (AIMS, and Spreadsheets)

Revised and updated department’s manual such as policies, by-laws, procedures, map routes, equipment operations

Increased University profit by gathering about $20,190.00 raised from ticket citations issued during Co-op

Co-Founder and Vice President March 2012 – August 2012

Oxfam Canada Foundation [200 University Ave. E., Waterloo]

Contribute to the non-profit organization to create self-sustaining programs in developing communities

Organized student activities to create awareness and to attract new members through sponsored events and campaigns

Collaborated with other associations within University Campus to fundraise and encourage student involvement

Enforcement Specialist July 2011 – August 2012

Klass Security and Investigations Inc. [40 Wynford Dr., Toronto]

Ensured compliance and loss prevention practices with technicians, film crew, staffs within assigned properties

Documented procedures, activities and duties by reporting summary logs and memo notes routinely

On-call throughout weekdays and weekends, requiring flexibility to work on scheduled shifts and at different sites

ACHIEVEMENTS .

December 2014

Dean’s Honours List academic achievement

September 2013 - April 2014

Certification in Logistics and Supply Chain Management, University of Waterloo

Ericsson Academy ‘This is Lean’ training program December 2013 - February 2014

University of Waterloo Student Leadership Program E-Certificate June 2012

The Duke of Edinburgh’s Award, Silver Level Certificate

July 2011

University of Waterloo WHMIS certification

September 2011

INTERESTS __ _

Bloomberg Trending News, Supply Chain Digital subscription, uWaterloo Factiva, Litecoins, daily Canadian oil prices, and chess

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