Customer Service Assistant

Ariel Regis

**** * **** ****** * Brooklyn NY ****6

347-***-**** * **********@*****.***

EDUCATION

Medgar Evers College Brooklyn, NY

BA in Mathematics expected graduation 2017

Languages: Creole and English

EXPERIENCE

Lenox Hill hospital and Meet Hospital

New York, NY

Nursing Attendant & Transporter 10/ 2012- 9/2014

• Assisted nursing staff and admitted or discharge a patient.

• performed range of motion exercises per Doctor’s order

• Helped patients in accomplishing their routine activities like brushing teeth and hair, bathing,

dressing, washing hands and other tasks related to personal cleanliness

• Transported patient from operating room to recovery

Good Samaritan Hospital and Holly Patterson Nursing home Bellmore, NY

Certified Nursing Assistant 05/ 2011- 09/2013

• Maintained homelike environment for the residents

• Protected and promoted resident rights and assisted the person to maintain independence

• Provided routine care to the patients

• Maintained the ward neat and clean

• Obtained specimens, weights, and vital signs of patients

Hollywood Nursing Brooklyn, NY

Certified Nursing Assistant 12/ 2011- 09/2012

• Provided nursing care in accordance with resident care policies and procedures

• Ensured the safety and well-being of the residents is maintained

• Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established

care plan

• Given enemas to patient when needed

• Measured and recorded patient's fluid intake and output

• Managed supply inventory and supply requisitions

• Provided medication reminders

• Provided patient transportation to doctor appointments

Falcon data tech. Brooklyn, NY

Cable tech 01/ 2009- 11/ 2010

• Installed cables and soldered wires to connect electrical instruments mounted on control

apparatus, such as panel boards and telephone crossbar frames, according to diagrams and

blueprints.

• Measured television signal strength at utility pole.

• Installed terminal boxes and strung lead-in wires.

Nationwide Collections, Inc. Fort Pierce, FL.

Collection Officer 04/ 2007 -05/ 2008

• Receive inbound calls, providing excellent customer service

• Aggressive collections on past due accounts

• Importing of receivable payments to system

Discount Mortgage. Port St. Lucie, FL.

Loan Officer 02/ 2006 – 04/ 2007

• Developed expertise in all areas of residential financing; including building monthly portfolios

and conventional loans

• Called approximately 30-40 customers per day to offer lower interest rate opportunities

• Process pre-approvals from various banks for customers

Household Mortgage Tampa, FL

Collection Officer 01/ 2001- 02/ 2005

• Called at least 100 calls per day to clients/debtors.

• Conferred with clients/debtors by telephone or in person to determine reasons for overdue

payments and to review the terms of sales, service, or credit contracts and determine appropriate

strategy.

• Generated payments from clients/debtors.

• Located and monitored overdue accounts, using computers and variety of automate

OTHER

Seventh Day Adventist since 1979-Present

• Currently Elder since 2012, advisor to the treasury and youth department.

• Worked with youth department for over 15 year as youth director and adviser

• Work as lay department Director for 2 years.

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