Customer Service Accounting
Resume:
Myron Kowalski
Houston, TX **095
Cell: 847-***-****
Email: *****.********@*******.***
www.linkedin.com/pub/myron-kowalski/70/519/b9a
WORK EXPERIENCE:
Illinois Student Assistance Commission, Deerfield Illinois
4/1995 to 6/2013
Compliance, Projects and Private Student Loans (8/10 to 6/13)
-Managed billing/collections/AR representatives team of 6.
-Designed and developed customer service functions for loan repayments.
-Reviewed past due aging reports to determine strategy.
-Monitor email phone and correspondences volume in collection efforts.
-Answered escalated calls from customers.
-Collaborated in documenting policies and procedures responding to audit
compliance issues.
-Led RFP process and wrote proposal for outsourcing of collections.
-Managed outsourced billing services.
-Managed outsourced relationships with collection agencies, including the
verification and approval of invoices.
-Trained and monitored staff's documentation of collection activity in
collection system.
Private Loan IDAPP Operations Division (5/09 to 7/10)
-Managed conversion project team for changing loan service outsourcing.
-Established procedures and controls for posting of electronic lockbox
payments.
-Monitored and controlled vendor systems for the establishment and
maintenance of new accounts (loans).
-Managed student loan collection, servicing, and skip-tracing units' team
of 20.
-Established procedures for researching unapplied cash.
- -Monitored credit bureau reporting.
-Reviewed past due aging reports to determine weekly collection strategy.
-Interacted with other functional departments to improve core processes in
operations.
-Conducted meetings with various teams to determine and implement system
enhancements.
-Drafted various collection letter templates for use of staff.
-Prepared weekly report for various management staff of key performance
indicators in collection skip tracing and servicing units.
Accounting Operations (7/03 to /5/09)
-Led project team in new system conversion of student loan payment
processing module.
-Established ACH processing procedures.
-Managed cash reconciliation unit.
-Managed accounting units in payment processing, research of unapplied
cash, and reconciliation of $200MM collections portfolio.
-Collected and analyzed collection activity statistics to determine
collection agency performance.
-Reviewed and approved commission invoices.
-Wrote procedures to train staff in proper account adjustment activity.
-Conducted efforts to meet month-end close deadlines.
-Developed and implemented procedures to ensure 48 hour payment posting
rule compliance.
-Supervised Customer Service Unit to ensure 24 hour response time and
issues addressed.
Accounting Operations and Projects (7/99 to 7/03)
-Managed budgetary and daily operations of 2 work units.
-Directed accounts receivable payment processing, lender reimbursement.
-Verified and approved all collection invoices.
-Conducted monthly reconciliation and aging of collection portfolio.
-Monthly reconciliation of posted cash.
-ACH Implementation.
-Positive Pay Implementation.
Manager-Receipts (11/97 to 7/99)
-Directed staff activity of daily posting of collected cash.
-Reviewed and monitored all unapplied cash activity.
-Prepared weekly management reports of payment posting activity by payment
types.
Manager-Acct. Maintenance (7/96 to 11/97)
-Supervised activities of 2 analysts 2 account technicians responsible for
payment posting.
-Reviewed and monitored all NSFs returned from bank and directed NSF letter
campaigns.
-Reviewed all bills in billing cycle for accuracy and machine readability.
-Developed and implemented EDI processing of payments received from
collection agencies.
Projects Analyst-Accounting (4/95 to 6/96)
-Completed various accounting related projects including procedure writing
to ensure audit compliance.
-Designed, developed and implemented automated payment process including
the training of staff.
Argosy University, Schaumburg, Illinois (9/07 to 8/13)
-Adjunct Instructor-Undergraduate Studies
-Designed business classed and instructed students in various business
principles, including Project Management, Financial Accounting, Managerial
Accounting, Management, and Communications.
EDUCATION:
Certificate-E-Business Strategy, Northern Illinois University, DeKalb
Illinois 11/2000
-Post-graduate coursework in e-Business Strategy, Financial Issues, and e-
Business Technologies
MBA, Northern Illinois University, DeKalb, Illinois (AACSB Accredited)
8/1999
CEBS (Certified Employee Benefit Specialist Program) sponsored by the
International Foundation of Employee Benefits Plans and the Wharton School,
University of Pennsylvania 4/1996
CCM, (Certified Cash Manager, Permanent) as granted by the Association for
Financial Professionals
8/1995
Certificate (Computer Information-Technical) Harper College, Palatine,
Illinois 12/1992
COMPUTER SKILLS:
Microsoft Excel, Outlook, Word, Access, PowerPoint, Project, SAP (Financial
Accounting), Crystal Ball, QuickBooks, and TurboTax.
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