Manager Customer Service

Orisha Re’ Lampkin, ARM®

NYC Metro Area / 347-***-**** / *.********@*****.***

Objective: Seeking a challenging senior property management position with a company that allows me to utilize my skills,

knowledge, and experience to add value to an organization.

Personal skills &

Strengths:

• 9 years as a Residential Apartment Manager and 20 years as a professional manager.

• Ability to direct complex projects from conception to fully operational status.

• Proactive goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail-directed problem solver.

• Proven ability to work in unison with owners, investors, city agencies, staff and vendors.

• Exceptional customer service skills.

• Excellent written and verbal communication skills.

• Experience training and evaluating employees, to ensure the best customer service from our

collective efforts.

Property Manager/LIHTC Specialist, Dermot Company (luxury multi unit and

Experience:

commercial property)

New York 2011 - Present

• Promoted from Assistant Property Manager to Property Manager.

• Responsible for managing daily operations of a 103.5 MM luxury multi-layered financial

community of 346 residential units and 61,100 sq. ft. of commercial and community facility space.

• Forecasting and preparation of a 6.25 MM budget with monthly variance reports.

• Periodic/Regular reporting to senior management and investors.

• Conduct site inspections for investors, auditors, HDC, etc.

• Supervise a four person office staff, twelve person maintenance and security staff, which is

comprised of both union /non-union employees.

• Select and oversee 3rd party contractors/vendors.

• Ensure residential and commercial lease enforcement via maintenance manager, city agencies,

DHCR and DOB.

• Maintain a high level of curb appeal consistent with the goals of a luxury community.

• Manage leasing and marketing to ensure occupancy rates are 97% to 100%.

• Created resident retention programs resulting in 70% to 80% renewal rate.

• Work with Maintenance Manager to ensure vendor contracts result in cost savings.

• Manage arrears to ensure legal proceedings, holdovers and collections are processed in a timely

manner.

Orisha Re’ Lampkin, ARM®

NYC Metro Area / 347-***-**** / *.********@*****.***

• Consistently stay under or meet budget.

• Work with expediters to obtain final Certificate of Occupancy.

• Act as a liaison between management, staff, residents and contractors.

• Train leasing staff on LIHTC qualifications to ensure a 100% approval rate.

LIHTC Specialist

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Conduct annual re-certifications for 70 LIHTC units.

o

Supervise annual apartment inspections.

o

Ensure that all LIHTC apartments are in compliance with HDC and Rent

o

Stabilization regulations.

Leasing Manager/LIHTC Specialist, Progressive Management

New York 2008-2011

• Promoted from Assistant Apartment Manager to Assistant Director of Marketing and then to Leasing

Manager within 3 years

• Planned, executed and managed the marketing and administrative operations of 3000+ LIHTC units.

• Supervised the day-to-day productivity and workflow of staff.

• Trained property associates in LIHTC regulations and compliance.

• Worked closely with city agencies DHS, HRA, HPD and HDC.

• Reviewed applications to determine eligibility.

• Prepared and submitted prospective tenant files to HPD and HDC for final approval.

• Initiated a national marketing campaign.

• Defined marketing goals of a 4 person staff and measured performance results.

• Researched advertising, marketing and promotion opportunities.

• Conducted City-wide LIHTC lottery from inception to completion for 3 communities totaling 200+

units and 15,000+ applicants.

• Completed initial certification, qualified potential residents, move-in orientation including lease interpretation, collection of

security deposits and rents.

Property Manager, C & R Real Estate

Oregon, 2005-2007

• Promoted Assistant Property Manager to site manager with-in two months of hire.

• Successfully managed a $1.5 million dollar, 108-unit luxury apartment community 4 staff.

• Financial management resulting in a 15% profit margin.

• Secured proposals & bids that resulted in cost savings of $20 -25K.

ARM®, Accredited Residential Manager – IREM.

Qualifications:

NYREI, Listing Sales NY Real Estate Agent.

Quadel TaCC’s, Designation LIHTC compliance requirements.

NYARM, New York Accredited Realty Manager.

Notary Public, New York State.

CAM, Certified Apartment Manager – NAA thru Metro Multifamily Housing Authority Affiliate.

Proficient in Yardi, Microsoft Applications and Building Link.

References Available Upon Request

Orisha Re’ Lampkin, ARM®

NYC Metro Area / 347-***-**** / *.********@*****.***

NYREI, Completion of LEED Green Associate course.

Education:

ARTFS, Excel Basic, Excel Expert, PowerPoint and Project.

HPD, Variety of classes in Property Management.

Brooklyn College, Speech Pathology.

Farmingdale College of Technology, A.A. Liberal Arts/English.

Contact this candidate