Customer Service/Sales Representative
Resume:
MARY CATHERINE S. OPURA
Email address: *********@*****.***
Contact No.: 093*-*******
Skype I.D.: mcatriane
Address:
Ph6 Blk2 L17
Deca Homes Tungkil
Minglanilla, Cebu, Philippines 6046
Objective:
To be able to practice and apply the knowledge and skills acquired in my previous jobs, thus
achieving professional advancement in communicating to different kinds of people as aspired.
Personal Data:
Age: 31 years old
Date of Birth: November 17, 1983
Place of Birth: Cebu City
Gender: Female
Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Education:
High School: University of the Visayas (2000-2001)
College: Asian College of Technology
Course: BS Computer Science
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Working Experience:
Sykes Asia Incorporated
3rd Flr. Sykes Synergys Bldg.
Panagdait Mabolo, Cebu City 6000
Technical Support Representative
February 2006 – May 2010
• Deals with customers at all levels via telephone to ensure successful communication via
actively listening and asking probing questions.
• Diagnose and resolve technical hardware and software issues involving internet
connectivity,
• Assisting members in setting up client emails, such as MS Outlook and MAC Mail
• Troubleshoot technical issues related to wireless connections
• Assisting members in performing line tests, speed tests using company provide software
tools
• Configuration of client’s equipment to connect to the Internet via modem/DSL Router
Stream Global Services Inc.
6th Flr. I1 Bldg.
I.T. Park Lahug Cebu City 6000
Customer Service Representative
May 2010 – June 2013
• Resolves product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem
• Interact with customers to provide and process information in response to inquiries and
concerns
• Discusses products offered and ensures customer satisfaction
• Performing customer verifications
• Responsible for improving customer retention
• Updating information with customers request such as; address, payment method,
password change and account name
• Setting up new accounts using company provided tools
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Author Solutions Philippines Inc.
6th Flr. TGU Bldg.
I.T. Park Lahug Cebu City 6000
Publishing Consultant/Sales Representative
March 2014 – August 2014
• Making outbound calls to authors who are in need of a publishing company that will be able to
help them all the way to the publication process of their books.
• Calling for follow-ups, reminding authors of the target date as to when the books will be
published.
• Sending emails about the information of the company and other queries.
• Making follow ups to the production team of the company and relaying the information to the
authors.
Awards and Recognitions:
• Has received a Certification for being the Top 3rd agent in November 2008.
• Was awarded by the program for being the Top 4th in Sales for the month of May
2012.
Skills and Abilities:
• Communications: Good written and verbal presentation skills. Use proper
grammar and have a good speaking voice.
• Interpersonal Skills: Able to get along well with co-workers and accept
supervision. Received positive evaluations and recognitions.
• Flexible: Willing to try new things and interested in improving
efficiency on assigned tasks. Ensure tasks are completed
correctly and on time.
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Character References:
Ms. Chely P. Borja
Technical/Customer Support Representative/************@*****.***
Telstra Teletech
Ebloc Tower 2
I.T. Park Lahug Cebu City 6000
Mr. Edward Prax Vincent A. Binueza
Quality Assurance Coordinator/********@*****.***
Teleperformance
Insular Life Bldg.,
Cebu Business Park, Cebu City 6000
Mr. Ted Bacarro
Program Team Leader/tbacar *****@***.***
Stream Global Services Inc.
I1 Bldg. 6/F
I.T. Park Lahug Cebu City 6000
Ms. Gerly Unabia
Team Leader/*******@***********.***
Author Solutions Incorporated
TGU Bldg. 6/F
I.T. Park Lahug Cebu City 6000
Ms. Rodyvi Torreon
Program Team Leader/******@*****.***
Sykes Asia Incorporated
Synergis Bldg.
Panagdait Mabolo, Cebu City 6000
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Contact this candidate