Customer Service Sales, Tourism, Training, Teaching

YAROSLAV VIGONOVSKIY

Age: **

Languages: Russian, English, Spanish

Driving License: A, B categories

Surfing level: Intermidiate

Nationality: ukrainian

Facebook profile: Yaroslav Vigonovskiy

Phone: 639*********

Experience

2014- 2015 "Banana Surf School" (Goa, India ) Surf Instructor

. Training the beginner level students

. Organization of the Surf trips for the students

. Negotiation with hotels and tourist agencies

. Delivering surf seminars to the students and helping them to spend

time with fun

2012 - 2014 "Samsung Electronics Ukraine" Master Trainer

. Planning and organization of the training process incl. budget

planning

. Localization and adaptation of the Headquarters training materials

. Training the Field Trainers on Training Skills, Sales Skills and

Products

. Field Trainers coordination, evaluation and certification

. Delivering classroom product trainings for partners'

representatives (~2000 ppl trained)

. Delivering classroom Sales Skills trainings for Samsung Consultants

. Conducting Assessment Centers for Samsung Consultants

. Participation in Samsung press events, product presentations, etc

. Online training organization

. Participation in regular trainings and workshops in Samsung

Headquarters

2011 - 2012 "NOKIA Ukraine" Soft skills and Product Trainer

< Designing and delivering product training programmes to regional

representatives, sales staff, promo agents including E-learning

< Developing methodical materials (presentations, learning quizzes,

pre- and post training tests).

< Providing informational support for internal staff and partners

(regular news, consultations, etc.)

< Translation of the global learning and PR materials and adaptation

to the local market

< Participating in the international Quality circles

2010 - 2011 " LETICIA 925 line", bijouterie retail stores Development

Manager

< Directed the brand style development (logo, packaging, store

design)

< Arranged and conducted Focus Groups to form the product range

< Organized a supply chain of the products with own logo from China

< Provided Customer Service trainings for sales staff

< Opened two retail stores and online-shop

< Organized a number of advertising and PR campaigns

2008 -2009 "Alfa Bank", international bank Training and Development manager

< Participated in organization of the Distance Learning process

< Organized electronic assessment of the regional staff members

< Designed B2B sales training program based on SPIN technology

< Conducted a number of soft and hard skills trainings

2007-2008 "Delta Bank", Ukrainian bank Business Trainer

< Trained ~ 500 staff members

< Participated in design and delivered training program for the

regional trainers

< Worked out the assessment centre project for the regional

supervisors

< Conducted a number of assessment centers

< Participated in design and delivered Active Sales training

program

2006-2007 "AVentures Group", consumer electronics distributor and retailer

The participant of the"Management Internship Program"

Was trained and worked within the key departments of the company

< HR Department: Recruitment, Compensation & Benefits, Training

< PR Department: External and Internal communications

< Marketing Department: Strategic planning, creating Marketing

plan

< Sales Department: Product Management, B2B and retail sales

Education

2000-2006 Kyiv National Taras Shevchenko University,

Master's degree in Philology and Teaching

Skills Summary

< Design/Delivery of training programs (soft and hard

skills)

< Performance evaluation and the training programs

evaluation

< Business process analysis

< Product management

< Brand development

< MS Word, MS Excel, MS PowerPoint, Lotus notes, Mind

Manager, etc.

Languages:

Russian, Ukrainian - native

English - fluent

Spanish - intermediate[pic]

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