Customer Service Manager

*** *********,

Ricardo J. Rodríguez San Antonio, TX 78219

210-***-****, *******@*******.***

OBJECTIVE

Looking to establish a position with a stable company, where growth and advancement can be achieved. Seeking

an environment with high energy, positive morale, and a constant workload.

Huntsville Unit, Huntsville, Texas

Training Mechanic Jan 05, 2013 - Dec 06, 2014

-Inspected, operated, and tested machinery and equipment to diagnose machine malfunctions.

-Dismantled machines, equipment, and devices to access and remove defective parts, using hoists, cranes, hand

tools, and power tools.

-Performed routine maintenance, such as inspecting drives, motors, and belts, checking fluid levels, replacing

filters, and doing other preventive maintenance actions.

-Diagnosed mechanical problems and determine how to correct them, checking blueprints, repair manuals, and

parts catalogs, as necessary.

-Repaired machines, equipment, and structures, using tools such as hammers, hoists, saws, drills, wrenches, and

equipment such as precision measuring instruments or electrical and electronic testing devices.

-Maintained and repaired specialized equipment and machinery located in cafeterias, laundries, hospitals, stores,

offices, and factories.

Justin's Ice Cream Company, San Antonio, Texas

Assistant Manager / Production Manager Nov 17, 2010 - Feb 15, 2011

-Trained and supervised approximately 10 employees, achieved a low turnover rate, Developed highly effective

standard operating procedures.

-Maintained and updated menu and recipes. Also, was in charge of production of food products for sale.

Rita's on the River, San Antonio, Texas

Kitchen Manager Jul 02, 2007 - Nov 15, 2010

-Directed a kitchen which supported a restaurant with 6 million dollars in yearly sales on the San Antonio River

Walk.

-Consistently maintained a 23-26% Food Cost with 21% Labor.

-Trained and supervised over 28 employees, Achieved a low turnover rate, most kitchen employees being my staff

for three years or more Catered multitude of formal affairs for up to 500 people.

-Developed highly effective standard operating procedures for two kitchens and trained opening kitchen team of

over 10 employees on best practices.

-Passed every Health Inspection with high scores during my tenure.

-Maintained and updated menu and recipes.

G/M Steakhouse, San Antonio, Texas

Assistant Manager Nov 01, 2006 - Jul 01, 2007

-Hired, trained and managed over 14 employees.

-Led operations, established menu, directed food preparation staff supervision, food inventory control, and vendor

negotiations,

-Worked with recipes, portion control.

-Wrote standard operating procedures for food service operations, demonstrated continuous commitment to

reducing food and labor cost.

City of San Antonio, San Antonio, Texas

Park Police Officer / Patrolman Feb 02, 1998 - Mar 15, 2006

-Enforce all laws, making arrests of persons suspected of committing acts which are unlawful under city, state, or

federal statutes, to safely and immediately transport such persons to the magistrates office.

-Properly tag and store all corresponding evidence, and to complete and turn in precise reports, and to safeguard

the property and safety of park patrons.

EDUCATION / SPECIALIZED TRAINING

Kitchen Manager Certification 2007

Wayland Baptist University Bachelor of Science in Human Services 3.48 GPA

Lee College Associates Degree in Automotive Technology 3.54 GPA

U.S. Marine Corps Sergeant, Honorable Discharge Oct 1993

-Aircraft Maintenance Data Analyst

-Aircraft Maintenance Admin Clerk

-Career Retention Specialist

-Interpreter (Spanish)

Aircraft Maintenance Administration Specialist

-Maintained aircraft log books, naval aircraft maintenance publications/files,

-Prepared reports, logs records, directives, and correspondence in an aircraft maintenance and repair activity.

Aircraft Maintenance Data Analyst Technician

-Coordinated and expedited the flow of work and materials within or between departments of an establishment

according to production schedule, reviewing and distributing production, work, and shipment schedules; conferring

with department supervisors to determine progress of work and completion dates; and compiling reports on

progress of work, inventory levels, costs, and production problems.

-Monitored and controlled electronic computer and peripheral electronic data processing equipment to process

business, scientific, engineering, and other data according to operating instructions.

Intepreter (Spanish Language)

-Translated, supervised and participate in language interpretation activities that pertained primarily to non-

intelligence functions.

Career Retention Specialist (Career Planner)

-Assisted enlisted Marines with reenlistments options, lateral movements, extensions, and special duty

assignments such as Recruiting Duty, Drill Instructor Duty, Marine Security Guard, Marine Corps Security Forces,

and Marine Combat Instructor.

–As a Career Retention Specialist I was responsible for identifying, screening, and interviewing Marines for

retention and special duties listed above. A large part of the Career Retention Specialist's job is to advise and

counsel Marines on how they can become more competitive for promotion and retention.

Office Skills

Typing Speed - 55 Words Per Minute

Basic Computer Skills

-Data Entry Terminal (PDT, Mainframe Terminal, etc)

-EMail Software (Outlook, yahoo, gmail, etc)

-Internet Browser (Internet Explorer, Firefox, Chrome, etc)

-Peripheral Devices (Scanners, Printers, copying machines, etc)

Personal Computers Skills

-Spreadsheet Software (Excel, etc)

-Word Processing Software (Word, WordPerfect, etc)

-Able to use the internet and most Microsoft Office products.

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