Customer Service Sales

Micheal James Collier

**** ****** ******

Leesburg, FL 34748

352-***-**** cell

**********.**@*****.***

Objective

To establish and solidify a position that will utilize, challenge and reward my abilities. The ideal opportunity will as well, offer me the potential for personal, and professional growth.

Education

South University online Savannah, GA

Major: Business Management

EST Matriculation Date: 06/2015

Franklin University Columbus, OH

Major: Business Management

06/2004 – 07/2005

Hondros College Westerville, OH

Major: Real Estate Sales

Prof. Sales License: 02/2001

Professional Memberships

National Board of Realtors 2000-2005

Employment

Amazing Grace Home repair and Pool service Lady Lake, Florida

2009 – Present

Assistant Manager/ Sales Manager

Conduct interviews for potential candidates

Performed all phases of home repairs as well as pool maintenance tasks

Assist in estimate process

Create schedules for crews acccording to size of project with emphasis on quality, and expedience.

Aetna Life Insurance New Albany, OH

2006-2009

Customer Service Specialist

Assisted physicians and staff regarding health claims as well as benefits

Troubleshoot problems, resolve issues concerning Billing, eligibility questions and issues

Acted as liaison between the physicians and claims processors

Initiated and oversee projects from start to completion

Genuine Auto Body Columbus, OH

2002-2006

Sales Management

Planned work schedules for office and shop staff

Managed six staff employees

Ordered office supplies and auto parts from numerous suppliers

Created work orders for prospective clients

Maintained bookkeeping and payroll

Coldwell Banker King Thompson Columbus, OH

2000-2004

Real Estate Agent

Developed and maintain a strong client base to ensure referral business

Prepared contracts for single family, as well as multi-family investment properties

Negotiated final sale prices, and preparation of necessary documents to finalize transaction

Drafted and submitted scripts for advertising/marketing properties listed, and for special engagements on a weekly basis

United States Postal Service Columbus, OH

1998-2002

Mail Processing Clerk

Operated computerized mail bar code machine

Member of the team that maintained the highest proficiency rate in the unit with an average of 117% of goal achievement

Assisted with expediting mail to proper transportation hub assuring prompt and precise delivery

Canam Steel Corporation Columbus, OH

1996-1998

Lead Machine Operator/Welder

Operated and maintained numerous machines throughout the plant

Specialized in computerized triple splice, and single splice, measuring and cutting machines for structural steel joist manufacturer

Member and trainer of team which played a pivotal role in shattering many plant records

Certified in ARC and MIG welding

American Auto Exchange Columbus, OH

1991-1996

Sales Manager

Managed and trained a team of three used vehicle salesperson

Assisted in rewriting and personally spear headed implementation of new policies, resulting in 54% increase in sales, due to an increase in volume, and noticeable increase in employee morale

Personally recruited the sales team, based on my assessment of personal potential, resulting in a major increase in generated business

References will be furnished upon request

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