Business ofice manager and patient coordinator

Cell: 209-***-****

SELENA M. MAINARICK

**** ********* *****, ***** *****: ***************@*****.***

EXPERTISE

EXECUTIVE ADMINISTRATIVE SERVICES

MEDICAL OFFICE GENERAL OFFICE CUSTOMER SERVICE

A thorough, organized, and detail-oriented administrative services professional with over 15years’ experience in all facets of office

administration. Qualified for positions where medical and/or administrative experience, strong communication and customer service

skills, and a positive attitude will be of value. An enthusiastic, self-starting, people-person committed to improving the lives of others

through knowledge, dedication, and excellence in customer service. Experience, skills, and abilities include:

MD LIAISON EXEMPLARY CUSTOMER SERVICE POINT-OF-SALE

BOOKKEEPING DEVELOPING AND IMPLEMENTING PROTOCOL MEDICAL STAFF TRAINING

MULTI-OFFICE MANAGEMENT MEDICAL ASSISTING COMPUTER PROFICIENT

PERSONNEL SUPERVISION PATIENT INTAKE / SCHEDULING QUICKBOOKS

MEDICAL INSURANCE INVENTORY CONTROL MICROSOFT OFFICE

SUMMARY OF EXPERIENCE

OFFICE ADMINISTRATION & MANAGEMENT

Managed up to 3 (medical) offices and 25 employees with responsibility for reception and customer service, phones, data entry,

recordkeeping, reporting, financial administration, facility and equipment maintenance, purchasing, etc.

Greeted and received visitors, patients, professional staff, and general public; answered questions, completed forms, scheduled

appointments, handled complaints, and provided general customer service.

Answered telephone, directed calls, and took messages.

Maintained and updated files and records.

Established and implemented staff protocols and procedures

Typed and edited correspondence and other documents.

Reviewed files, records, and other documents to obtain information to respond to requests.

Received and processed cash, credit, and debit payments.

Typed correspondence, memoranda, reports, and other documents.

Held meetings for every department. i.e., surgical cases, scheduling department, pre-op department, post –op department,

nursing department and clerical.

BANKING & BOOKKEEPING

Banking: Verified signatures, amounts, and sufficient funds in account; cashed checks and paid out money.

Received checks and cash for deposit, verified amounts, and accuracy of deposit slips.

Entered customers’ transactions into computers to record transactions and issue computer-generated receipts.

Balanced currency, coin, and checks in cash drawers at end of shift, and calculated daily transactions.

Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons

receiving payments and the legality of the documents.

Bookkeeping: Classified, recorded, and summarized numerical and financial data to compile and keep financial records.

Received, recorded, and banked cash, checks, and vouchers.

Compiled statistical, financial, and other reports pertinent to cash receipts, expenditures, accounts payable (AP) and receivable

(AR), and profit and loss.

Audited client accounts.

Performed collection activities for past due accounts.

Prepared payroll data for processing: Prepared and entered financial data, including hours, overtime, expense reimbursements,

and benefits; maintained employee information in payroll system.

Debited, credited, and totaled accounts on computer spreadsheets and databases.

Reconciled or reported discrepancies found in records.

MEDICAL

Experienced in a variety of medical settings, including chiropractic, sport rehabilitation, and orthopedic surgery offices, Pain

Management, return to work rehabilitation, interventional treatment, Anesthesiology and spine specialist.

Patient intake, reviewed intake form for completeness, and verified contact information; established patient chart.

Scheduled appointments and surgeries.

Verified insurance coverage and authorizations. Well knowledged in workers’ compensation.

Performed recordkeeping activities to ensure optimum patient care and to comply with policies and regulations.

Adhered to facility procedures, policies, and protocols to ensure patient safety. Maintained and protected patient confidentiality

in compliance of the Health Information Portability and Accountability Act (HIPAA).

Typed and filed patient reports.

CUSTOMER SERVICE & OTHER SKILLS

Excellent communication and customer service skills: Routinely affect positive outcomes with internal and external customers,

patients, co-workers, management, and individuals of all levels and backgrounds.

Organized and efficient with high performance standards, including attention to schedules, deadlines, and quality work.

Detail-oriented with major strengths in planning and problem solving.

Proficient with general office equipment, including personal computer, facsimile machine, photocopier, multi-line telephones,

10-key calculator, etc.

WORK HISTORY

Sept 2013- Present Business Office Manager, Foundations Recovery Network, San Francisco, Ca

Nov 2001 – Dec 2 012 E xecutive Director, Mannie Joel M.D. Inc.,San Leandro, California

Nov 1998 – Oct 2001 Administrator, R&G Medical Device LLP, Tracy California

EDUCATION

Las Positas College, Livermore, California CERTIFICATION, OSHA, HIPPA, Office Manager of

America, Certified Medical Administrator, AMA Manager

Certified

High School DIPLOMA, General Education

References Furnished Upon Request

Contact this candidate