Customer Service Office

Adria M. Moskowitz-McNamara

***** ** **** *****, ******** WA 98033; 253-***-****;

*****@************.***

CAREER SUMMARY: Over 20 years of Administrative and Customer Service.14

years of Quality Improvement including developing agency-wide trainings,

training documents and videos, and event organizing on an international

level.

CURRENT COMPUTER ABILITIES:

Languages: HTML, SQL, Visual Basic

Oprt Systems: Windows

Hardware: IBM (and clones), MacIntosh, scanners, printers

(Canon and HP), projectors, telephones.

Software: Novell Netware; GroupWise; MS Office, Powerpoint,

Word, Excel, Visio, SharePoint; WordPerfect; MS Outlook; MS

Publisher; Adobe Reader, Writer, Pagemaker; Paintshop Pro;

Corel Draw and Knockout

RDB's: MicroSoft Access; FundWare Enterprises,

Envision, SharePoint, DOH Catalyst, CDMIS

RELEVANT EXPERIENCE:

. Purchase Order Research, preparation, and process

. Food Workers' Card Class: Registration, Create and distribute Cards,

Payment receipt and processing

. Maintain individual and group calendars: GroupWise, Outlook,

SharePoint

. Employee Wellness Program: daily deposits, reward program inventory

and allocation

. Travel Arrangements: Travel and hotel

. Design, build & maintain relational databases; develop customized

reports, charts and graphs

. Supervise employees, interns and volunteers, respond to public

inquiries

. Design, build and maintain files and databases for Personnel, Policy,

Budget and Projects

. Code Enforcement of RCWs

. Process confidential personnel and budget documents

. Responsible for office equipment maintenance and supplies

. Responsible for large purchases for the county (greater than $5,000

each)

. Responsible for Fruit & Vegetable mascots: inventory, clean, repair

and statewide lending

. Organize workshops and conferences (greater than 100 people,

international)

. Procure and distribute Prevention literature/supplies (alcohol,

tobacco, violence) county-wide

. Procurement of all hardware/software for Pennsylvania Region Tenet

hospitals

. Desktop and telephone technical support: local, regional and corporate

computer users

. Analyze monthly, year-to-date and yearly budgets and prepare Annual

Reports

. Build and maintain up-to-date floor plans, directories, and

organizational charts

. Arrange accommodations for prospective students, scientists and

foreign dignitaries

. Type and format documents, camera-ready copy, for professional

journals and grant applications

. General office support; maintain office equipment, supplies and files

. Organize equipment and furniture moves encompassing multiple sites and

programs

. Successful completion of a Dunn & Bradstreet Customer Service workshop

. Induction into ABK National Honor Society, 2000

. Certifications: CPR & AED, Basic Tobacco Intervention Skills (BTIS),

Fire Extinguisher

WORK HISTORY:

. 4/01 - Present Administrative Asst III: Tacoma-Pierce

County Health Department, Tacoma, WA

. 6/97 - 5/00 Executive Secretary: Tenet HealthSystems,

Pennsylvania Region, Department of Information Services,

Philadelphia, PA

. 10/98 - 1/00 Lab Asst/Tutor (volunteer): Computer

Learning Center, Philadelphia, PA (simultaneously while

working at Tenet) COBOL, CICS, C, SQL

. 4/96 - 4/97 Barnyard Supervisor: Children's Zoo,

Philadelphia Zoo, Philadelphia, PA

. 9/92 - 7/94 Administrative Asst Level III: Institute for

the Study of the Continents (INSTOC), Cornell University,

Ithaca, NY

. 5/88 - 9/92 Accounts Asst, Level II; Graduate Field

Secretary: Department of Classics / Field of Slavic

Studies (dual appointment), Cornell University, Ithaca, NY

EDUCATION:

. Computer Learning Center, Inc., Philadelphia, Pennsylvania, Diploma:

Client Server Programming, March 2000

. Cornell University, Ithaca, New York, Bachelor of Science Degree,

Biological Sciences, May 1988

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