Customer Service Representative
Resume:
Ivan Wayne McDaneld
Knoxville, TN 37931
********@*****.***
Summary
Accomplished professional with exceptional customer service skills, client focus and interpersonal
savvy.
Strong interviewing and data entry background combined with computer science and business
education including State of Tennessee human services and U.S. Census Bureau proprietary
software in a Windows based system.
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas
clearly and effectively.
Extensive training and experience in personal counseling, managing stress and critical incidents
while supporting customers and offering advice.
Passionate about small business ownership and enthusiastic about assisting clients with their
personal and professional financial needs.
Education Master’s Degree in Theology, Pastoral Care and Pastoral Counseling 1995
Emmanuel Seminary, Johnson City, TN
B.A. Degree in Ministry 1977
St. Louis Christian College, Florissant, MO
B.A. Degree in Computer Science and Accounting 1972
Kaskaskia College, Centralia, IL
Career History and Accomplishments
Business Owner, McDaneld Services Ltd, Knoxville, TN 2011
2014
As owner/operator, held sole responsibility for this home improvement business including,
o
but not limited to construction planning and carrying out of residential and business
maintenance, restoration and repairs of all kinds.
Skilled in building framing & finishing, decks, porches and roofing as well as painting,
o
plumbing and electrical improvements and repairs.
Independent Life Insurance Agent, National Agents Alliance
2010
Worked directly from client list which I personally constructed by purchasing leads from
o
the NAA Home Office, contacting those leads through telemarketing and setting
appointments.
Researched and prepared a menu of insurance policy applications and showed them to
o
clients in order to determine the most appropriate policy. Completed and submitted
applications for underwriter approval. Contacted clients with results and delivered policies.
NRFU Enumerator, U.S. Census Bureau
833 Chestnut Street
5th Floor, Suite 504
Philadelphia, PA 19107 4405
215-***-**** or 1-800-***-****
FAX: 215-***-****
TDD: 215-***-****
E mail: ************.********.******@******.***
2010
Held key responsibility with my Crew Leader as Crew Leader Assistant in Training by
o
reviewing time sheets, checking accuracy of completed census questionnaires and other
documents used to convey results of the 2010 Census before presenting them to the LCO
(Local Census Office).
Conducted interviews through personal visits, phone calls and/or proxy contacts to
o
complete an Enumeration Questionnaire for every household where Mail in Enumeration
Forms were not returned to the Bureau.
Meticulously entered information on the NRFU Questionnaire according to strict policies
o
and procedures of the Bureau in order for the forms to be read accurately by the electronic
reader.
Carefully maintained the strictest confidentiality pertaining to information gathered, having
o
sworn an oath to do so for life.
Eligibility Counselor 1, Tennessee Department of Human Services
•
182 Frank L. Diggs Drive
Suite 200
Clinton, TN 37716 6961
865-***-**** 2009 2010
Interviewed applicants to determine eligibility for necessary TN DHS social services.
o
Created individual case profile through the use of proprietary DHS Department software,
o
on line databases and documentary evidence presented by clients.
Attentively applied DHS policy, procedure, rules and regulations to authorize monetary
o
benefits such as food stamps, Medicaid and Families First.
Thoughtfully utilized case management techniques to listen to client concerns and respond
o
appropriately.
On Call Chaplain (1099 Contract Employee), Baptist Hospital West 2008
•
2009
Responded in a timely manner to E.R. and other crisis ministry requests including end of
o
life and grief counseling and provided pastoral care during these times.
Routinely provided pre op and post op spiritual and emotional support as requested by
o
patients, families or staff during night shift and weekend hours.
Staff Chaplain, Baptist Hospital of East Tennessee 1995
•
2008
Demonstrated ability to provide pastoral care services for acute care, sub acute care,
o
dementia care, behavioral health and rehabilitation.
Competently collaborated with interdisciplinary care teams to coordinate services and to
o
implement a plan of care that produced the best outcomes and continued stability for our
patients.
Provided sensitive pastoral care and religious support during periods of crisis and end of
o
life.
Recognized as a counseling resource to colleagues and staff dealing with job stress and
o
critical incidents.
Continuing Education, Certifications and Awards
•
Residency in Clinical Pastoral Education 1996
o
The Baptist Health System & The Association of Clinical Pastoral Education
Squadron Leadership School Diploma 2006
o
National Headquarters, Civil Air Patrol
BLS for Healthcare Providers (CPR & AED) 2007
o
American Heart Association Certified
Civil Air Patrol Officer Program Diploma 2007
o
Air Force Institute for Advanced Distributed Learning
CAP National Commander HQ, Maxwell Air Force Base
Corporate Learning Course Diploma 2007
o
National Headquarters, Civil Air Patrol
FEMA Incident Command System Levels 100-***-****
o
Emergency Management Institute, US Department of Homeland Security
Unit Commander’s Course Diploma 2009
o
National Headquarters, Civil Air Patrol
Life Insurance Agent License 2010
o
State of Tennessee Department of Commerce and Insurance
H&R BLOCK Income Tax Course 2014
o
H&R Block, Chapman Highway
Jay Reigel, Course Instructor
(References available by request)
Contact this candidate