Customer Service Sales

Dorian Alfaro

***** *********** ***** **. #*** Chino Hills, CA 91709

Cell Phone: 951-***-**** ************@*****.***

Profile

A dedicated, self-motivated candidate with a variety of skills and experience in

International Business Development, Sales, Marketing, Technology and Professional

Customer Service with a Tri-lingual skill set, a good understanding of multicultural forms

of business management and able to connect and establish good business relations in the

utmost professional manner. Talented, dedicated and well-grounded, with a mindset to

succeed, desires a position that will bring both challenges and growth. In search of a

position with the opportunity to add a new dimension to the existing team with

perseverance, timely and organized work ethic.

Work Experience

Aster Graphics Inc. Placentia, CA

Sales Manager Latin America March 2014-current

Responsible for business development for a toner manufacturer based in

Guangdong, China

Establish stable and consistent partnerships in the Latin American territory.

Generated an estimate of 2 million USD in sales in under a year

Constant travel to visit existing customers and build business relationships with

potential customers

Develop detail business plans for each targeted region or country, sales tactics,

potential sales numbers and goals in revenue

Marketing planning and tradeshow organization which include: booth design,

company giveaways, tradeshow-only promotions, marketing material, product

samples and translation of catalogs and flyers

Able to communicate in a professional manner in English, Spanish and

Portuguese

Overall target is to identify potential partners, develop strategies, create custom

contracts, rebate programs and presentations of the value, brand and services the

company has to offer

Work directly with the factory overseas, kept constant communication with the

operations team & engineers

Work hand-in-hand with the factory, creating custom packaging, logos, bar

codes, custom part numbers and batch numbers

References Available Upon Request

Optimus Graphics Corporation Rancho Cucamonga, CA

Partner Jan 2013- Feb 2014

Coordinated and helped build & set-up the company structure, telephone system,

internet servers, system of operations, coordinate vendors list, freight forwarders,

customer service guidelines

Established immediate relationships with top prospects in the United States,

Canada and Mexico

Daily prospecting, cold-calling on existing and new leads

Generate new prospects/leads through a variety of methods: websites, groups,

LinkedIn, referrals

Daily Maintenance and customer service for existing accounts

Market strategy, study the existing challenges and needs of the market, sales

tactics, planning, marketing e-blasts, monthly promotions

General customer service tasks, order entry, invoicing and accounts payable

Worked with each forwarder, scheduled pick-ups, prepare shipping documents,

Packing List, BOL, invoices, Certificates of Origin. Shipped products to

multiple locations in the US, Canada, Mexico & Latin America

Schedule weekly customer visits, constant travel to customer locations

Company introductions and presentations to a wide range of potential customers

and networking

ACM Technologies Corona, CA

International Sales Manager Jan 2008-Jan 2013

Promotion from International Sales Executive to International Sales Manager

Increased territory sales from $4,000 to $250,000 within a 2 year period

Cold-calling, prospecting a wide range of leads, 30 cold-calls per day on average

Attended and helped coordinate a variety of tradeshow every year

Managed a sales and customer service team, weekly performance tasks and

activities

Responsible for hiring adequate and equipped staff for the International sales

department, review resumes, host interviews and company introductions and

start-up packages

Marketing approval for promotions and benefits for our international customer

base

Multiple face to face company presentations, webinars, customer visits and

hosting customers to the company facilities

CS Industries Inc. Moreno Valley, CA

Business Development Manager Dec 2005- Dec 2007

Responsible for the development of sales, constant communications with

domestic and international customers

Weekly and monthly targets, number of contacts, company introductions

Responsible for good customer communication and service between customers

and the factory overseas in Chongqing, China

Attend business meetings and presentations and Expo conventions, tradeshows

with potential customers

General office responsibilities, high computer skills, phone answering, follow up

calls, inquiries, quotes, reports

Constant research and study of the market for further development

References Available Upon Request

Select Personnel Services Rancho Cucamonga, CA

On-site Manager/Payroll Manager Feb 2004-Nov 2005

Managed temporary on-site staff for Sport Chalet, Technicolor and Black &

Decker on-site facilities

Filled employee orders accordingly for each department and customer’s need

Responsible for conducting orientation for new employees, daily attendance log

and kept track of daily timecard records

Generated monthly billing reports for each account

Recruitment of employees, screening, and interviewing

Payroll processing on a weekly basis for all three accounts

Professional and high communication skills with internal staff, clients and

employees on a daily basis

Education

2009-current University of Phoenix eLearning

College of Business & Management,

Currently Enrolled: Bachelor of Science in Business Management

Multiple Trade Show & Business travel Experience

Guadalajara, Mexico 2007

Las Vegas, Nevada USA 2007-2013

Mexico City, Mexico 2010-2014

Sao Paulo, Porto Alegre, Rio de Janeiro, Brazil 2010,2014

Distinctive Skills

Trilingual: English, Spanish, Novatime

Portuguese Jantek

PC and MAC compatible Tempware

Windows 8.1, XP QuickBooks

Microsoft Suite AS400

References Available Upon Request

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