Sales Customer Service

Matthew E. Austin

***** ***** ******* ***., ***** Hills, CA 91709

Email: **************@***.*** Cell: 951-***-****

Customer and Sales Professional

Team-oriented customer and sales professional with diversified experience in inside sales, business to

business sales, account management, supervision, customer service and communication. Strong computer

skills; excellent multi-tasking and organizational skills; and proven ability to work directly and effectively with

management. Experience in sales volume improvement; market penetration, market analysis, goal setting and

strategic planning. Enjoy supporting the efforts and goals of multiple departments.

Skills Summary

Effective Communication Market Analysis

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Strategic and Business Planning Account Management

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Strong Supervision Order Processing/Tracking

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Effective Negotiations Customer Service

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Oral Presentations/Written Reporting Multiple telephone lines

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Multi-tasking Word, Excel, Power point

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Experience

JY Designs and Creations – Walnut, CA

Sales Manager/Director May 2014 to Present

Perform as Sales Manager for manufacturer of socks selling to original equipment manufacturers, business to

business; retailers and wholesalers; markets products; attend tradeshows in Las Vegas and New York; establish

and maintain good solid customer relationships; conduct daily outreach calls; increase accounts and sales for

company through negotiations and the establishment of trust.

Dolphin Toner – Irvine, CA

Sales Manager December 2011 to May 2014

Performed as Sales Manager for a start-up toner company; Increased sales and customer base through field sales

and daily outbound calls. Generated leads; negotiated for new business and performed follow up with

customers. Worked directly with owner on sales strategies and marketing; Assisted customers with correct

product selection; established trusting customer relationships.

Kalon International – City of Industry, CA

Account Executive July 2011 to December 2011

Recruited to assist company increase sale of copiers, parts, ink and toner cartridges; Assisted customers with

correct product selection; Worked with warehouse on fulfillment orders; Processed orders; built customer

relationships to increase sales; developed customer leads and negotiated for new business.

ACM Technologies – Corona, CA

Account Executive March 2008 to June 2011

Responsible for the sale of copiers, parts, ink and toner cartridges primarily to dealers and resellers; Assisted

customer with correct product selection; Performed extensive cold calls daily; Processed orders; Built customer

relationships to increase sales; Developed customer leads and provided quotes. I was one of the Top 3 Sales

performers in the company. I reached my quota each month.

WR Meadows – Pomona, CA

Inside/Outside Sales August 2005 to September 2007

Responsible for working with distributors; provided price, availability and delivery information of products as

authorized; Assisted customer with correct product selection; Processed orders; built customer relationships to

increase sales; Maintained database and tracked client needs through Sales logic; Facilitated superior customer

service through team coordination and follow up; Handled daily interactions relative to product sales;

Maintained regular contact with distribution network; Maintained current reports on sales samples, customer

leads, and quote log; Remained current on product updates and new technologies through available resources;

Ensured all interactions with customers were professional and courteous.

Sigmanet, Inc. – Ontario, CA

Account Manager December 2004 to August 2005

Responsible for product orders, sales support of Business Development Managers and account management;

Participated in field sales meetings, inside sales and customer follow-up; Developed tools to track orders and

inventories; Participated in sales team development of strategies to promote and improve business; Responsible

for business development and increased sales orders with existing client base; Coordinated as needed with all

team members.

Bertolini, Inc – Chino, CA

Sales Professional September 2001 to February 2003

Responsible for business development on the East Coast in the hotel, convention center and church industries

through both warm and cold calling. Through telephone sales and product knowledge, developed and increased

customer purchases; Responsible for the maintenance and management of key company accounts; Facilitated

efficient product delivery and made recommendations for improvement; Demonstrated proficient use of all job

support tools including computer systems, telephone, fax machines, e-mail, vendor materials and documents.

Viking Components – Rancho Santa Margarita, CA

Strategic Account Manager, May 1996 to August 2001

Increased computer memory sales by 30% for biggest clients; Handled business development and account

management for key accounts such as Radio Shack, Home Depot and Comark; Marketed solutions for

major accounts; Increased customer base for Viking Components through expanding territories and well-

established customer relations; Assisted customers on a one-on-one basis while increasing volume;

Interfaced with company’s major accounts; Provided technical support and supervisor support to Sales

Assistants; Participated in briefings of executive management and all members of the sales team;

Recommended strategies to build business and maintain existing customer relationships; Evaluated

performance in order to make sound recommendations on servicing our customers.

Education/Training

Los Angeles Community College – 2 years Augsburg College –1 year

Accomplishments

Increased computer memory sales by 30% at Viking Components

Expanded territories by increasing customer base at Viking Components

Consistently met sales quotas where established

Recognized as “Go to” person for quick and efficient customer follow –up at WR Meadows

Great outreach and increased customer base at ACM and Kalon International

Increased sales 60% within first 60 days at Dolphin Toner

Special Recognitions

Outstanding Salesperson of the Month - Bertolini, Inc.

Outstanding Salesperson of the Month - Viking Components

References

Available Upon Request

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