Customer Service Assistant

Danae

Morreale

**** ******* ** #*, ******* • ca, California 91042

**********@*****.*** • 424-***-****

OBJECTIVE

Dear Hiring Manager,

I am writing to inform you that I am very interested in starting my life long goal, which is working to help

animals. I am strongly dedicated both to animals and my job, and I would very much like to bring this dedication

of helping animals, as well as my quick ability to learn and record of working hard

I am specifically interested in your company because of its welcoming environment and professionalism. I would

love to become a part of your team. Ever since I was young I have been interested in having a career in the animal

field. I firmly believe that being a Kennel Attendant is the job for me, and a job that will be done well and with

confidence. These are just a few qualities I think would qualify me for working at this company :

I have been around animals my entire life.

I seem to be able to calm aggressive pets.

I am not afraid of animals, or hard physical work.

I can work all weekends and on any holiday. I have a flexible schedule and am able to work any shifts.

I have administered medication to pets.

I have a high interest in animal behavior and well being.

I strive to learn as much as possible, and I pay very close attention to details. I am a hard worker who learns tasks

easily

I have excellent communication skills. and enjoy participating in a team enviorment.

I am very organized, and like things neat and clean.

I don’t allow stress and pressure to ruin my work ethic and priorities. I work well under pressure and pride myself

on my ability to multi-task

I understand that while at work, working and animal care is my main priority. I am a very dedicated person to my

work .

I plan to bring excellence and complete satisfaction to your company .I look forward to offering My skills and

qualification to the company at all times i will give my all 110% at all times . I would love the opportunity to

prove to you and the company my skills as a kennel attendant . Thank you very much for your cosideration . and

time in revieiwing my resume and I you look forward to hearing from you .

also i work at a vet hospital now in torrance but im looking to make more money for my family thank you i hope

to speak with you soon

EXPERIENCE

pacific veterinary hospital torrance, California December 1 - March 2014

kennel manager / groomer

● As a kennel assistant, my job entails several important aspects of the hospital; animal care and treatment,

customer service, and hospital cleanliness Animal Care and Treatment Responsibilities .restraint; obtaining fecal

and urine samples; assisting with toe nail trims, ear cleanings and anal gland expressions; minor bathing; minor

mathematics (for dilution of chemicals); cleaning of surgical equipment; maintaining supply order board;

maintaining cleaning supply inventory; aiding groomer when needed (for cleaning or bathing); knowledge of

contagious diseases and isolation protocol; maintaining safety when walking patients and opening cages; stocking

of supplies throughout hospital; always maintaining a high standard of patient care; and assisting the assistants,

technicians and doctors in any way asked to do so.Customer Service Responsibilities - assisting receptionists with

filing and maintaining charts; appropriate record keeping; knowledge of computer system; filling preprogramions

(with technician direction); assisting clients with multiple pets or large purchases; bringing up patients following

discharge instructions; maintaining compassion, sympathy and professionalism during high-stress situations.

● Hospital Cleanliness Responsibilities - vacuuming; mopping; changing garbage; dusting; following daily,

weekly and monthly task lists; cleaning surgery table and trays; cleaning and maintaining all sinks; maintaining

litter boxes and hospital cats; laundry; kennel cleaning; proper dilutions for cleaning solutions; cleaning windows

and doors; replenishing supplies (including paper towels, garbage bags, air fresheners); knowledge of patient

isolation protocols; and overall maintenance (both inside and outside the hospital) of the sights, smells and sounds

of the hospital.

paradise ranch pet resort sun valley, California March 2008 - September 2010

Kennel Operator / bather/ OFFICE ASSISTANT

● Properly clean, sanitize, and set up kennels and cages. Feed impounded

● animals according to their species, age, and weight on a daily basis.

● Monitor animals' temperaments for adoptability.

● Give medication and vaccinations to animals as needed.

● Take inventory of supplies and replenishes supplies as needed.

● Stock supplies in appropriate areas throughout the shelter. Remove soiled

● bedding from cages throughout the course of the day.

● Bring animals to the vet for vet appointments as directed.

● Properly clean and sanitize food bowls, litter pans, crates, etc. daily.

● Answer questions for the public about policies and procedures, pet care

● Maintain medication, vaccination, and daily log records as required.

● Perform other duties as assigned.

● Kennel Assistant

● Exercised, fed, groomed and cared for dogs boarding in the Kennels,

● maintained a high quality of care.

● Maintained the cleanliness of the Kennels, ran the ancillary buildings

● directly connected with the Boarding Kennels, e.g. dog baths, food

● preparation area etc.

● Monitored health checks

● Transported dogs to the veterinary surgeon as required

● Maintained any records relevant to the care of dogs etc. as required, e.g.

● histories, veterinary invoices, etc.

● Maintained kennel booking system. Maintained and set up dog training

● equipment

● Monitored and reviewed supply of food.

PROFESSIONAL GROOMING mission hills, California January 2006 - February 2008

bather / brusher

● Apprentice Dog Groomer/ Bather

● Apprenticed 6 months as dog grooming, and 12 years as a bather brusher

● learning, cleaning hair from the inside of the ears of required breeds,

● Identification of ear infections and skin allergies, Flea / tick control,

● Trimming and electric sanding of toenails, Anal

● gland expression, Brushing, blow drying of coats, setting of patterns to

● shape into breed styles, and pet style

● clipping and trimming of dog’s coats. Incorporating Use of Dog training

● skills to rid fearful dogs of anxieties during

● the grooming process.

Kim’s pet palace tujunga, California March 2000 - July 2005

bather / finisher

● Bathing animals getting them ready for the groomer .If they were just baths

● I would brush them out bath them and then completely finish them by doing

● the nails and feet and as well as ears and trimming of the feet if needed .

● *Education verdugo hills high school 2004

EDUCATION

verdugo hills high school [school city needed], [school state needed] June 2004

[degree name needed], GPA 3.5

Honors:

● [honors/awards needed]

SKILLS

● Highly knowledgeable and skillful Kennel Operator with over three

● years experience in cleaning and sanitizing all animal cages on a daily

● basis to prevent disease spread; maintaining the health of all impounded

● animals; giving food, water, medication, etc to all animals .As well

● cleaning the yards and feeding the dogs in the morning, afternoon, and the

● evening .

● Summary of Qualifications:

● Great ability to learn and practice all applicable safety rules and

● regulations. Exceptional knowledge and understanding of the public in the

● sensitive environment of animal control. Profound ability to work extra

● hours during a normal week, weekends, and holidays. Strong ability to read

● and write to understand and carry out basic instructions. Excellent computer

● skills. Thorough knowledge of working areas and equipment. Exceptional

● ability in being courteous with animals. Sound ability to perform tasks

● without direct supervision.

Contact this candidate