Customer Engineer
Resume:
* *******@********.***
Profile:
System level testing and trouble shooting, both hardware and software.
Programming certificate from NCSU and an Associates in Computer
Programming from DTCC. Patch writing and testing. Tier 3 Customer
Support. Test plans and test cases from requirement documents. Unix /
Linux System Administration.
2 Skills Summary:
. Test Plans and Test Cases
. Writing Automated Test Cases
. Large scale Automated Testing
. Telecommunication protocols: DS1, SS7, SIP,
. C, C++, VB.Net, Expect, Oracle 9I, SAS, Bash
. Unix, Linux, vi, sed, awk, find
. Solaris, HP-UX, AIX, Fedora, SUSE, Ubuntu, Windows 2000 Server, XP,
Windows 7
. Tier III Customer Support
. Patch Writing and Testing
. Problem Solving / Trouble Shooting
3
4 Experience and Accomplishments:
Genband, RTP, NC
Feb 2010~Feb 2011
Succession Lab Install, Commissioning, Help Desk
Build out new Succession and Genband G20 and G15 telephony labs
. Installed server racks and servers, power cabling, build and installed
server interconnect cabling including TCP/IP, DS30, OC3 cables and fiber,
as well as terminal server and console connections
. Commissioned newly installed equipment up through call processing
. Captive Office Help Desk - Resolved various problems and issues with
product support and product verification labs as reported by lab issues
Nortel Networks, RTP, NC
Jul 2005~Feb 2010
Succession Lab Upgrade Engineer
Updated design and product verification labs with weekly software re-
compiles.
. Loaded succession OAM boxes with base Solaris/Nortel operating system.
. Loaded Nortel application software including: CBM, CS2K, IEMS, APS, MG9K-
EM
. Loaded Nortel edge equipment including: PVG, CICM, SIP-T, SIP-L, MG9K,
Media Portal
. Update CM via ONP, ( data migration
. Backup and restore of Oracle images
Nortel Networks, RTP, NC
Jul 2004~Dec 2005
Product Verification / Traffic Test Engineer
Ensured traffic capacity and functionality of new VoIP platforms through
system, and large lab traffic capacity testing
. Wrote test plans and test cases from plan of record, and design documents
. Installed circuit packs (blades), router cabling, router configuration,
blade provisioning, blade loading, customer provisioning (translations),
and call processing with actual IP sets. Trouble Shooting via Terminal
Servers and programs such as TeraTerm and Ethereal
. Test head installation, loading, configuration, and generation of call
scripts
. Worked with documentation to provide installation procedures and validate
installation documentation
. Participate in large lab, team effort, traffic assessments, destructive
office testing, dead office recovery, and dead shelf recovery testing
. Achieved and passed all test milestones
Lucent Technologies, Cary, NC
Mar 2000~Oct 2001
Platform / System Test Engineer
Ensured functionality and robustness of new Packet Intelligent Network
platform through unit, system, and regression Testing.
. Worked closely in a cross-functional team of system engineers,
developers, new product introduction, and technical writers to develop
and deploy a new Packet Intelligent Network (SCP) platform
. Wrote test plans and test cases from requirement documents, design
documents, and use cases
. Wrote MOPs (Method of Procedure), CATs (Customer Acceptance Test Plans)
. Set up an automated regression test environment and wrote automated test
cases using Expect
. Prime for lab setup of SCPs and MGTS traffic simulators and test scripts
for testing new Service SMS (Short Message) features
. Reviewed and provided input for system requirement documents, code
reviews, system integration test plans, customer installation and
provisioning documents
Nortel Networks, RTP, NC
Jan1997~Dec 2000 System Validation Engineer (
1997~2000 )
Ensured the integrity of NA100 PCL's and Combo PCL's through System
Validation, Automated Traffic and Regression Testing
. Prime for weekly set up of large scale DMS100 regression test lab.
. Prime for weekly regression retest on assigned suites (911, SCM, ESMU,
SAID).
. Prime for introducing SX05 to the automated regression test environment
including developing test plans, time lines, and building test suites.
. Set up an AccessNode and an AccessNode Express automated test environment
for the system validation lab, including commissioning AccessNode
hardware, test head wiring and commissioning, building automated test
suites, and introducing those suites to the weekly regression test cycle.
. Assigned to mentor less senior system validation engineers.
Nortel Networks, RTP, NC
Patch Validation Engineer ( 1995~1997 )
Ensured the integrity of NA100 PRSU's (patches) and the patching process,
through large scale Automated Regression Testing
. Prime for weekly set up of large scale DMS-100 patch validation
regression test lab.
. Prime for weekly retest of all test case failures with no unresolved
issues at week's end.
. Set up a Dual RCC2 automated test environment for the patch validation
lab including RCC2 commissioning, test head commissioning, building of
automated test suites, and introducing those suites to the weekly patch
validation test cycle.
. Increased weekly test case count in excess of 1000% (from 250, to more
than 3000 test cases).
Nortel Networks, RTP, NC
XPM Customer Support Engineer ( 1990~1995 )
Drove customer issues with the XPM platform to successful closure.
. Worked closely with the customer and design communities, to resolve
customer issues in an efficient manner.
. Knowledgeable in various tier 3 support tools including: CM Debug, XPM
Debug, XPMIST, TERMTRACE.
. Set up DMS-100 lab to reproduce customer problems to better understand
the issues and test fixes.
. Wrote and tested CM and XPM original and propagation patches, as needed
to resolve customer issues.
. Completed 'Tas U' and received a 'Programming Certificate' from North
Carolina State University.
Nortel Networks, RTP, NC
Senior Systems Test Technician ( 1985~1990 )
Ensure system level hardware integrity of all DMS-100 Cores, Nets, and
Peripherals.
. Power cabling, inter-frame links, data-filling customer tables,
troubleshooting to the circuit pack level, 'bring-up' through quality
assessment of all DMS-100 Cores, Nets, and Peripherals.
5
Education:
Degrees - Durham Technical Community College, Durham, NC
. Associates, Electronic Engineering Technology, Dec 1985
. Associates, Computer Programming, Dec 2011
Certifications - The Linux Foundation
. Linux System Administration, March 2015
Certificates - Durham Technical Community College, Durham, NC
. A+ Certificate, May 2014
. BioWork Certificate, Dec 1985
Certificate - North Carolina State University, Raleigh, NC
. Certificate of Computer Programming, Dec 1994
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