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Customer Service Administrative Assistant

Location:
Fort Bragg, NC
Posted:
March 12, 2015

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Resume:

Rosa Groce

*** ******* *****

Raeford, NC *****

910-***-****

********@*****.***

OBJECTIVE: Seeking a position with an organization that will exercise my education,

professionalism, and past work experience to benefit both the organization and my own personal and

professional growth.

EDUCATION: Bachelor of Arts - Criminal Justice

The University of North Carolina at Pembroke

Pembroke, North Carolina

December 2011

EXPERIENCE: DNA Lab Tech

Renaissance Rx, Fayetteville, NC 28304

03/2014 – 01/2015

Accurately input patient information and medical insurance data in research

portal

Briefing patients on the reason for DNA testing

Effectively swab patients for DNA specimen

Properly label, package, and mail samples to the laboratory

Scan the DNA results in Clinics EMR System

License Plate Title Clerk

Robeson County License Plate Agency, Lumberton, NC 28358

09/2012 - 08/2013

Process motor vehicle title transactions and notarize documents, process

large volume title applications for local dealerships

Renewal and issue of license plates and tags

Broad customer service experience dealing with a diverse clientele;

ability to record, compile, and summarize data; experience in explaining &

interpreting policies, regulations, and programs

Trained by the NCDMV to operate the NCDMV STARS program

Contact customers via telephonic and written correspondence

Legal Assistant,

Locklear & Clark, LLP, Lumberton, NC 28358

09/2008 - 09/2011

Interviewed clients to identify their legal needs.

Kept clients informed on their legal proceedings through correspondence.

Attended court proceedings in order to translate for clients and attorneys.

Assisted attorneys with birth certificate modifications, submit divorce

documentation, research the court register of deeds for required documentation

for cases and search DMV driving records.

Close files for cases that were no longer being represented and bill clients.

SKILLS : Bilingual in English and Spanish, Notary Public, Completed 120 hour training course

at the North Carolina Department of Motor Vehicle Headquarters in Raleigh, NC

COMMUNITY SERVICE: School Social Worker, Volunteer Hours, 40hrs

Robeson County Jail, 122 Legend Rd. Lumberton, NC 28358

REFERENCES: Available Upon Request



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