Customer Service Administrative Assistant

Jennifer Fielding *** W. Anderson Ln. #****

Phone: 512-***-**** (C) Austin, TX 78752

Email: **************@*****.***

Professional Summary

Over 5 years of Administrative support experience

Experience providing high level clerical support to 15+ clients

Able to arrange and set meetings, travel reservations, and expenses

Ability to answer the phones, provide information and transfer calls

Strong interpersonal skills with excellent verbal and written communication skills

Detail oriented with the ability to multi-task in a fast paced environment

Proficient with Microsoft Office Programs, Lotus Notes, QuickBooks Pro, PVCS Tracker,TestTrackPro

Typing 45 WPM, 10-key over 8,000 KPM

Professional Experience

Unisource, Austin, TX (Contract) Warehouse Clerk Jan 2015 – current

- Data Entry of receiving orders and daily Shipping Logs with Excel

- Scanning, Faxing, Email, Proofreading, and general clerical duties

IBM, Austin, TX (Contract) Executive Administrative Assistant Feb 2010 – Oct 2014

- Clerical support of 16 - 18 clients, attention to detail a must

- Multi-tasked and managed calendars/inboxes

- Arranged and set meetings, travel reservations, expenses, and other clerical duties

Dougherty Arts Center/ P.A.R.D., Austin, TX Desk Attendant/Receptionist Apr 2005 – Feb 2010

- Served as back-up desk attendant for the front of the building

- Answered the phones and provided information and transferred calls

- Kept an accurate count of incoming customers

- Open and closed the gallery for scheduled meetings and other clerical duties

Harcourt Publishing, Austin TX (Contract) Quality Assurance Software Tester Sept 2008 – Nov 2009

- Tested children’s learning software

- Searched for and reported errors using PVCS Tracker

Compass Learning, Austin TX (Contract) Quality Assurance Software Tester Jan 2007 – Jun 2007

- Tested children’s learning software

- Attention to detail required, finding and reporting errors using TestTrackPro, and data entry

On Location Casting Film Extra May 2006 – Nov 2006

- Worked as a background extra for the Friday Night Lights television series and other productions

- Extra work requires a great deal of patience and willingness to work long and odd hours

Education

Southern Careers Institute

Graduated January 2004 with an Administrative Assistant Diploma

- Awarded Scholastic Honors and graduated with a 3.6 G.P.A.

University of Texas, G.E.D. Certification 1995

Volunteer Experience

Sherwood Forest Faire Core Cast - Immense amounts of interaction with patrons

Brotherhood of Crossed Bones – Non-profit pirate crew supporting Make-a-Wish, Brown Santa, and other charities

The Club, After School Program - Taught a Film making class for a semester at Webb Middle School

Tapestry Dance Work for trade volunteer - Front desk office duties and usage of QuickBooks Pro

Yoga Yoga Work for trade volunteer - Cleaning for yoga classes

SXSW 2005/2006 - Film runner (driver) and Roadie volunteer

Other Skills

Delivery Driver (Class C/M) Food Service Inventory assessment Security Guard

Theatre Technician Make-up Artist Set Construction/Painting Valet

References - Available upon request

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