Customer Service Manager

Tracey Bennett Springfield, MA ***** 413-***-**** acoo2v@r.postjobfree.com

PROFILE

Integrity driven administrative manager specializing in accounting and business. Experienced and

knowledgeable in all aspects of accounting procedures, payroll, A/P, A/R and financial statements,

assisting annual audit, supervisor of small office as well as any and all business related activities. Looking

for a permanent position to utilize my education and further learn more in my field. Very detail-oriented,

reliable, efficient and accurate. Able to work independently or as a team member .

EDUCATION

B.A. Accounting and Information Systems, Elms College, Dean’s List, May, 2012, GPA 3.67

B.A. Business Management, Elms College, Dean’s List, May, 2012, GPA 3.67

A.S. Accounting, Holyoke Community College, Dean’s List, 2005

CAREER SUMMARY

Accounting / Business Manager

01/13 – 12/31/14 Mont Marie Health Care Center, Holyoke, MA

• Month end & year end close process and journal entries necessary for close.

• Prepared, reviewed, identified and corrected any inaccurate line items in GL.

• Created statement of operations and balance sheet monthly, review.

• Supervisor of A/P and payroll departments, managed small office.

• Performed both A/P and payroll duties for 4+ months while staff out on leave.

• Monthly presentations of statement of operations to finance committee and quarterly

presentations to Board meetings utilizing non-profit budget-based accounting.

• Advanced understanding of revenue cycle and information systems/software.

• Business Manager, responsible for all news or procedural updates and communication of

information to appropriate recipients.

• Correspond or meet with responsible parties to ensure client continued insurance enrollment and

facility payment.

• Responsible for all private monies, cash receipts & posting, reporting.

• Bank reconciliation for three accounts (Operating, Trust and Unrestricted/Donations).

Accounting Assistant / Accounts Receivable / Collections

10/03-01/13 Baystate Medical Center, Springfield, MA

• Third-party billing and collections in healthcare industry create and record any secondary or

tertiary insurance billing.

• Posted cash to correct account, Prepared and balanced bank deposits.

• Identified, researched and corrected all incomplete or inaccurate GL entries.

• Processed insurance denials for Medicare, Medicaid and Commercial accounts for healthcare

financial records.

• Recorded and maintained complete and accurate documentation of all assigned accounts.

• Develop relationships with insurance contacts and patients for continued account resolution.

• Responsible for approx. $1.5 million in A/R weekly for Greenfield facility.

• Discovered and reported 28+ accounting errors prompting internal audit at BMC.

• Database management for all payers.

• Decreased aging from 45 to 36, Followed all HIPAA guidelines.

Payroll & Benefits Administrator / Human Resources / Bank Reconciliation

07/00-06/03 Valley Opportunity Council, Holyoke, MA

1 of 2

• Recorded and entered payroll for over 250 employees using ADP.

• Reconciled accounts payable checking account.

• Present and explain benefits to all staff, (health, dental, 403B) and assist in completing staff

enrollment.

• Responsible for all benefits, garnishments and deductions, individual enrollment, plus TSA.

• Recorded and maintained individual direct deposits.

• Multi-page spreadsheets to allocate TSA deductions in general ledger by dept.

• Monthly, quarterly and annual payroll taxes, payments to federal and state.

• Tracked all individual employee time – holiday, sick and vacation.

• Issued stipend checks to volunteers monthly through AP.

Accounts Payable Bookkeeper / Patient Fund Banking

10/96-07/00 Chapin Center and Hampden House, Springfield, MA

• Accounts Payable Manager and bookkeeper for two different long-term-care, non-profit facilities.

• Research costs including capital investments for management approval.

• Verify purchase orders and packing slips versus invoices.

• Allocate payments to correct departmental GL and investigate and correct any discrepancies.

• GL coding and batching, Check reconciliation

• Responsible for all Imprest petty cash.

• Patient fund banking for all Hampden House residents.

• Medical records management, following all HIPAA guidelines.

SOFTWARE

Microsoft Word, Excel, Powerpoint, Access, Internet, Outlook, SSI, Peachtree, Quickbooks, Blackbaud,

ADP, NEHEN, Stockamp, Turbotax, Quickbooks, H&R Block, CSC Papers, Manhattan, AS400,

MatrixCare, MDI Achieve, Ceridian, Timecentre

MISCELLANEOUS

*** Award-winning essay writer with other writing commendations.

*** Current property manager of multi-unit rental property in Holyoke.

AREAS OF STUDY/CONCENTRATION

Accounting Business Human Resources Liberal Arts

Accounting I and II Global Business HR Mgmt., Mgmt. Principles English and Creative Writing

Advanced Accounting Marketing, Marketing Research Organizational Behavior Biology and Zoology

Intermediate Accounting I and II Financial Management Psychology I and II Computer Applications

Cost Accounting Legal Business Environment Managerial Communication U.S. History, Art History

AIS, Advanced AIS Economics I and II Ethics and Society Philosophy

Auditing Statistics, Taxes, and Strategy Customer Service Abnormal Psych

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