Customer Service Manager

Jalynne Sims

Objective

Result –driven and highly qualified professional with over 20 years of Executive Administrative

experience and 8 years of Customer Service Call Center, including 2 years of Customer Service

Supervisor. Well regarded support professional with a proven record of success in overseeing

administrative process, coordinating programs in support of business goals. Organize, effective multi-

taker known for persistent approach. Disciplined self-starter who can be relied on to get the job done no

matter what the challenge.

Qualifications

Excel/Word/Outlook *Client Relations* Proposal/Presentation * Research & Reporting * Filing & Faxing *

Scheduling * Travel Arrangement * Payroll * Purchasing & Shipping Coordinator * Managed a Team of 90

Customer Service Representatives.* Extensive experience in recruiting hiring, and training Customer

Service Representatives

Work History

10/2014 – 12/2014: Temp Manager (Temp), GE/Synchrony Financial)

Kettering, Ohio

2/2014 – 5/2014: Purchasing Manager (Temp), Renite Company

Columbus, Ohio

10/2013 – 1/2014: Picker/Inductor (Seasonal), Limited Brands

Reynoldsburg, Ohio

7/2013 - 9/2013: Administrative Assistant (Temp), Girl Scouts Of America

Mabelton, Ga.

6/2013 - 7/2013: Executive Administrative (Temp), Chatham Capital

Atlanta, Ga.

1/2009 – 4/2011: Executive Administrative, Jefferson TWP Board of Education

Dayton, Ohio

12/2006 - 1/2009: Office Manager, Playtime Learning Center

Dayton, Ohio

8/2004 – 10/2005: Customer Service Rep., Chase Mortgage

Columbus, OH

6/2002 – 6/2004: On Site Supervisor, Proteam Resources

Columbus, OH

Education

1992 - 1994 Business Administrative, Sinclair Community College

Associate Degree

6901 Smoke Ridge Dr. Atlanta, GA. 30213 / 404-***-**** / *********@*****.***

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