Customer Service Manager

PERSONAL DETAILS

Name : Nourine Bouguella

Place and date of birth : Tunisia, 01/07/1988

Sex : Female

Adresse : 41, Rue 18 Janvier Résidence Raja

Marital Status : Single

Telephone Number : 002**-**-***-***

Email : *******@***.***

EDUCATION :

2012 : Master diploma in marketing, entrepreneurship and innovation from the Institute of management of Sousse.

2010 : License diploma in marketing from the Institute of the High Commercial Studies of Sousse.

2007 : Bachelor's degree in Economics and Management

OTHER SKILLS:

* English diploma from AMIDEAST.

* Photoshop.

* Microsoft office.

* Internet literacy

WORKING EXPERIENCE:

Jan 2015 up todate: Marketing representative in 5ème Mur (wall decoration):

* Managing all the company brand social networks.

* Preparing the training process ( for professionals in wall decoration)

* Managing the content of the company’s website.

Aug 2014 to jan 2015: Marketing and sales assistant: Benair (French company)

* Managing customers and business partners emails.

* Managing the company social networks.

* Managing the blog company (Wordpress)

* Updating products catalogues on CD.

* Updating flyers products (Indesign and photoshop.

* May 2013 to ferb 2014: Sales Executive in DETANDT-SIMON a Belgium company:

* Prospecting and creating a customer portfolio.

* Customer care and managing the selling process.

* After sales follow up.

July 2012 up to April 2013 working as a marketing manager in l’Etoile sportive du Sahel: Regional sport team:

* Launching the team brand.

* Manage the store of the association.

* Preparing events.

Mar 2012 to April 2012: training in AERZEN Gulf (United Arab Emirates):

* Reviewing website company;

* Creating new catalogues of products;

* Learning about E.R.P.

Feb 2011 to Jun 2011: Advertising/Marketing Division in a web marketing agency -WBConcept:

* Customer consulting and Customer service.

* Working on a communication plan (advertising)

* Web mastering and web sites control.

Feb 2010 to April 2010 : Training in WEB2COM, web marketing agency.

* Working in communication department.

* Launching a campaign of a cooperation between WEB2COM and IN Advertising (international company of advertising )

ASSOCIATION EXPERIENCE:

2010: Member in FICRE: Die Innovation and Business Creation

* Organization events: (Entrepreneur-ship): Meeting with international entrepreneurs.

* Working on future projects presentation.

2011: Member in ELITE+: Association of student.

* Defending rights of students.

* Participating in meeting and events.

LANGUAGES:

* Arabic : native

* French : native

* English : Excellent

* Spanish : notion

INTERESTS:

Traveling, sport, music, communication and much more.

Contact this candidate