Customer Service Human Resources

MARK SHORTT

© 310-***-**** ***********@*****.***

Senior Leader of Human Resources with a record of success in global Fortune 500 organizations, seeking an

opportunity to lead HR in a highly ethical company with strong core values.

Highly effective change agent with broad operations and HR experience looking to leverage skills by building

organizational capabilities to attract, develop and retain high-potential top talent.

• Drove zero base budgeting & re-engineering to minimize spans of control & layers, resulted in $12 MM overhead reduction.

• Provide leadership on major Supplier Integration initiative (went from 5000+ suppliers to 700 suppliers), resulted in increased

efficiencies, supplier partnerships and innovation across the enterprise.

• Restructured the Lean Six Sigma & Continuous Improvement organizations which led to increase standardization, eliminating

waste and losses by $60 MM.

• Led exiting company transportation private fleet, outsourcing to third party, resulted in annual savings of $10 MM.

• Reorganized the senior leadership team resulting in 50% change-over of existing leadership throughout the organization.

PROFESSIONAL EXPERIENCE

KRAFT FOODS

One of the largest consumer packaged goods companies in North America, 22,500 employees across the U.S. and Canada with $18

billion in annual sales.

Human Resources Director, Integrated Supply Chain September 2012 – present

Total Supply Chain, 18,000 employees throughout the U.S. and Canada at Corporate Office, Regional Offices, 10 Distribution Centers

and 35 Manufacturing Plants.

Change agent during global restructuring activities related to the company split (Kraft & Mondelez) impacting 40,000 employees,

multiple business units, geographies, processes and systems.

Drove necessary changes and upgrades in leadership across the ISC to increase organization agility and increase talent capability.

Created and executed strategy on culture transformation with Lean Six Sigma/CI, Business Process Excellence, employee

engagement and standardization.

Built stronger talent pipeline in critical areas such as Senior Leadership, Commodities, L6S/CI, Customer Development,

Transportation, Distribution and Product Supply.

Exceeded diversity goals by building pipeline of top talent, resulted in increased diversity of thought, background and experiences.

RAYTHEON

A global technology and innovation leader with 63,000 employees, $24 billion revenues, specializing in defense & security.

Human Resources Business Partner May 2010 – September 2012

SAS Division, 12,500 employees, $4.8 billion revenues. Led a team of HR generalists to lead HR in Manufacturing, Supply Chain,

Manufacturing Engineering, Six Sigma, Health, Safety, Facilities, Logistics and Procurement.

Executed Workforce Planning, resulted in identifying talent gaps, filling 20 critical roles and building pipeline due to retirements.

Restructured manufacturing which resulted in reducing layers and spans of control by 25% and increased efficiencies.

Drove change management initiatives to include the consolidation and restructuring of transportation, manufacturing and supply

chain, resulted in $20 MM cost savings.

KB HOME

One of the largest home-builders in the U.S. and France with over $10 billion revenues, 6,000 employees in 15+ states.

Human Resources Director August 2005 – May 2010

Led HR organization efforts across multiple Divisions and Regions across the U.S. in major housing markets.

Led organizational design initiatives for multiple regions and divisions, enabled company growth at 20% per year.

Executed talent development initiatives which resulted in a significant retention of top talent during company contraction.

Proactively oversaw and closed employee relations issues, minimizing risk to the organization.

Instrumental in “right-sizing” initiatives during housing contraction which resulted in over $200 MM in cost savings.

Led 360 programs, Succession Planning, Talent Management development processes.

SUN TRUST BANK

Seventh largest bank in the U.S. with assets over $180 billion, 33,000 employees, in 11 states and the District of Columbia.

Vice President of Training & Development August 2003 – August 2005

Led training and development initiatives, 40+ direct reports creating and delivering learning solutions to critical business problems.

Led successful merger and acquisitions, creating and delivering programs to 6000+ new employees throughout the Southeast.

Developed & delivered 75+ blended learning programs with 100+ trainers, 2000 sessions, 31 cities in 8 weeks during M&A.

Implemented a project management system to streamline, track and monitor progress of all organization projects & deliverables

which positively impacted productivity, performance and cost reductions.

Identified knowledge and skill gaps then implemented learning solutions to narrow the gap to exceed business objectives.

HOME DEPOT

One of the largest retailers in the world with net earnings over $79 billion, 2200 retail stores, 300,000 employees.

Division Human Resources Leader 2001-2003

Led 50 direct reports to execute all HR programs while supporting 12,000+ employees throughout the Southeast. Stores range from 100-

350 employees, $25 MM to $52+ MM in annual sales. Prior years of Home Depot experience include Operations, Assistant Store

Manager, Associate Manager, Training Analyst, Policies & Procedures Analyst and Customer Service & Sales Associate.

Led new HR structure activities, recruited and trained HR Managers for every store throughout the Southeast.

Designed the store operations management structure and succession plans for 50+ stores.

Reduced employee charges by increasing training and development of Managers and increasing employee engagement.

Impacted turnover by 50% with programs to include targeted rewards, recognition, training and other incentives.

DELTA AIR LINES 2000-2001

Director of Human Resources – Led people strategies and HR function for the Information Technology Division of Delta

Airlines to include staffing, talent development and employee relations.

EDUCATION

MASTER OF SCIENCE, Organizational Development/ HR, Georgia State University, Atlanta, GA.

BACHELOR OF SCIENCE, Business Finance, LU, Lynchburg, VA.

EDUCATION

Former Part-Time Instructor School of Business/Marketing, Georgia State University; SHRM; ASTD

Certified in Lomingers Leadership viaEdge Learning Agility Assessment; Voices/360; Herrmann Brain Dominance

Instrument (HBDI) Assessment; Thomas Kilmann Conflict Instrument (TKI), Behavioral Interviewing; Six Sigma Green

Belt; SAP; People Soft

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