Customer Service Representative

Nikki Milne

**** **** ** **, ******, OH *****

419-***-****

********@*****.***

Education

**** ******* ** ***** ******** Management

DeVry University: Keller Graduate School of Management, Seven Hills, OH

2013 Bachelor of Technical Management; Specialization: Human Resources

DeVry University, Seven Hills, Ohio

Associations

• Society of Human Resource Management (SHRM); Cleveland, OH chapter

• Cleveland Total Rewards Association (CTRA)

• Lifetime Girl Scout of America member and volunteer

Experience

Menards, Massillon, Ohio April 2013 – December 2014

Human Resource Coordinator

• Help validate I-9 documentation and collect new hire paperwork

• Mentor and Mediate employee issues

• Coordinate 20+ candidate interviews per week

• Assisting with creative sales contests and programs to achieve store goals

• Help plan and execute recruiting events

InfoCision, Green, Ohio August 2012- March 2013

Customer Service Representative

• Prepare installation appointments for Time Warner Cable

• Upsell customers to better cable, internet, and phone packages

Chase, Westerville, Ohio January 2012-August 2012

Financial Service Advisor

• Explain to bankers and customers statements and how generated

• Answer upwards of 80 calls per day addressing all issues of credit cards

Dawson Resources, Columbus, Ohio April 2011- December 2011

Customer Service Representative

• Assisted clients with information on BP Gulf Coast Claims

• Answered upwards of 50 calls per day

Girl Scouts of Western Ohio, Toledo, Ohio April 2009 – April 2011

Membership Extension Specialist

• Recruited over 500 girls and adults into the organization on a yearly basis

• Created upwards of 10 new community cultivations within areas assigned

• Provided support for new and existing leaders

Skills

Microsoft Word/ Excel/ Powerpoint/ Access/ Windows 2000/XP/Vista

Type 60+ words/ minute

Supervise over 30 volunteers in recruitment positions

Responsible for the orientating and training of new employees

Skilled in delegating tasks and motivating team players to achieve best goals

Highly organized and able to prioritize effectively, detail-oriented

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