Customer Service Manager

Joseph C. Seder

**** ****** **, ***** **, *****

321-***-**** ******@*****.***

Objective:

To obtain a position that affords an opportunity for skill growth and

advancement.

Skills Summary:

Over 6 years' experience in managing all aspects of shipping &

receiving and outgoing & incoming quality inspection.

Experience / Qualifications:

East Coast Machines, Inc. Cocoa, Florida

December 2012 - February 2015

Job Title: Manager Shipping and Receiving

. Comprehensive knowledge of inventory control and warehouse

operations.

. In-depth knowledge of processing shipments by means of

database.

. Able to answer phones, check in drivers and order follow up.

. Operated forklift trucks, radial arm saws, pneumatic nail guns,

and miscellaneous power equipment.

. Recorded and monitored all inventory in Job Boss and Quick

Books.

. Proven record of providing excellent customer service.

. Responsible for dealing with shippers when merchandise was

determined to be damaged or lost.

. Maintained records on destination, charges and weight on all

outgoing freight and verified rate charges.

. Retrieved customer orders and packaged for shipment.

. Prepared shipping documents and mailing labels.

. Verified that orders were filled correctly.

. Recorded items removed from inventory.

. Verified correctness and integrity of shipments.

. Used RFID scanners to track inventory.

. Excellent communication skills.

PACTIV, Inc., Mooresville, NC.,

August 2010 - Oct. 2012

Job Title: Machine Operator / Packer

. Hands-on experience in all aspects of the packing processes.

. Highly skilled in loading components into cartons and shippers.

. Thorough understanding of manuals, procedures, diagrams, and

blueprints.

. Proven ability to enter data into different packing databases.

. Proven record of following company's policies and procedures

for safety and quality.

. Able to follow detailed packing instructions from packing

manual to complete functional tests and packing operations.

Storm Water, Titusville, FL.

March 2008 - August 2010

Job Title: Equipment Manager

. Reviewed the work sheets and ensured that all the equipment was

available for the job. Performed stocking inspection making sure all

inventory was accounted for at the end of the shift.

Fantasy Lawn Service, Merritt Island, FL.

March 2004 - Mar 2008

Job Title: Lawn Maintenance

. Maintained lawn service equipment, kept a daily schedule of customer

accounts that required service and visit with customers to verify

requirements and obtain feedback on task performed.

Burger King, Brevard County, FL.

September 2000 - March 2004

Job Title: Cook

. Open and closed store as it related to food set up, cook.

Education: Titusville High School, Titusville, FL.

Additional Information: Valid Florida driver license. Knowledge of various

software programs such as: Micro Software Word, Excel, Fruity loops, Cue

Base, and Pro Tools etc.

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