Customer Service Manager
Resume:
Melanie Pease-Santillanez
209-***-**** - Cell
********@***.***
Objective
I am a very loyal and dependable person, work very hard, and thrive in a high-pressure environment. I have exceptional organizational skills, and am able to manage several tasks simultaneously, while maintaining a positive attitude and superb customer service. Excellent leadership qualities and strong verbal/written communication skills with a teamwork mentality have aided me in managing large number’s of driver’s and training office personnel while maintaining lasting relationships. I have a vast knowledge of the transportation and construction industries with over 20 years experience.
Experience
Aggregate Dispatcher/Transportation Manager
January 2005 - December 2014
Frank C. Alegre Trucking, Inc. / FTG Construction Materials
5100 W. Hwy 12, Lodi, CA
Very high phone, text, and email volume. On-call 24 hours per day.
Daily scheduling of 200-250 driver’s and sub hauler’s using numerous different computer programs. Create truck route’s taking into consideration traffic, weather, etc. Use of numerous different dispatching, routing, mapping, and billing computer program’s.
Daily deadlines met before end of each day. Excellent time management.
Create and maintain daily dispatch to approximately 20 different jobsite’s considering all requirements or issue’s that may affect business. Use of numerous system tools to predict and evaluate customer service issues quickly should any arise due to unplanned driver unavailability.
Organize maintenance records for all tractors/trailers. In contact with Shop Foremen and dealerships when equipment is sent off-site for repair. Change dispatch schedule accordingly.
Frequent daily use of State and Federal DOT regulation’s, including driver’s daily log’s and driver/sub-haul compliance. Key role in 3 successful DOT Terminal BIT Inspections.
Conduct company driver interview’s, evaluation’s, and semi-annual review’s. Give input to owner for all disciplinary action’s or review’s for 2 aggregate division’s.
Maintain driver personnel file’s with daily reminder’s of all compliance issue’s.
Quick decision making and ability to adapt to changes easily.
Communication in Management/Team Building - Instructor-Dan Baker - 52 week course completed.
Organize and manage company wide program’s - Safety Bingo, Weight Loss Challenge, Birthday’s, Anniversaries.
CPR certification - Renewed annually.
Harassment & Sexual Harassment certification - Renewed every 2 year’s.
Billing Manager/Bottom-Dump Dispatcher
November 2004 - February 2009
Frank C. Alegre Trucking, Inc.
5100 W. Hwy 12, Lodi, CA
Solely responsible for all weekly billing for all aggregate division’s. Use of TMW program.
Invoicing, Credit’s/Rebill’s, COD, Credit Card’s, Cash handling, A/R duties.
Employee payroll for all aggregate driver’s - Use of TMW, Paychex, ADP programs.
Subhauler payroll for aggregate division’s. Use of TMW program.
Maintain quality relationship’s with comp
any driver’s, puller’s, sub hauler’s, shop personnel, and office personnel, including Executive management.
Maintain quality customer service and resolve any customer service issue’s.
Train all team member’s when introduced to department.
Accounts Payable Manager
May 2004 - November 2004
FTG Construction Materials / Ramrock Leasing & Equipment
5112 W. Hwy 12, Lodi, CA
Receive and manage all invoice’s to be paid. Ensure all invoice’s are paid on or before due date. Use of TruckPro program.
Process and mail all A/P check’s to approximately 80 A/P account’s. Use of TruckPro program.
Maintain quality customer service and resolve any A/P problem‘s.
Train all team member’s when introduced to department.
References available upon request.
Contact this candidate