Customer Service Data

RESHMA

Senior Salesforce Developer

Mobile : 732-***-****

Email: **********@*****.***

P ROFESSIONAL SUMMARY

Over 7 years of professional Software Development Experience with strong Object Oriented programming skills,

more than 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a

developer and administrator.

• Experience in Administration, Configuration,and ImplementationandSupportof Salesforce platform.

• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data

utilities, Analytics, sales, Marketing, Customer Service and Support Administration .

• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers,

Triggers, Web Services, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots

and Dashboards.

• Experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

• Experience working with Salesforce developer sandbox and production environments.

• Experience working with eclipse IDE and Force.com Plug-in environment.

• Strong Knowledge in AppExchange Applications and their integration with third party applications.

• Excellent knowledge of all phases of Softwaredevelopment life cycle (Requirements gathering, analysis,

design, development, testing and implementation).

• Sound knowledge in sales force Account & Contact Management, Lead&Opportunityasset

Management and Case Management.

• Experienced in data migration and integration with databases using Import Wizard, Data loader and

Informatica Cloud.

• Integrated Salesforce with external Master data using SOAP and REST API.

• Good understanding of data structures, data modeling, DB schema in Salesforce.

• Experience in SFDC Integration using Web Service and Apex Programming, and expertise in

Salesforce.com Service Cloud.

• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts

and Related List, and defining Field Dependencies, custom buttons.

• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script,Web Services-Axis.

• Experience in working with databases such as MYSQL and DB2.

• Experience with Agile development methodologies.

• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project

environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals,

Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Eclipse

IDE, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services-Axis.

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Programming Languages: C, C++, C #, Java/J2EE, Servlets, PL/SQL.

App/Web Servers: Apache, Tomcat, Web logic, Web sphere

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration

Services (SSIS), Informatica

Salesforce Developer certification (401) certified no: 2317599

P ROFESSIONAL EXPERIENCE:

Client:Medtronic, GA (Jun’14 – Till Date)

Role: Sr. Salesforce Developer

RESPONSIBILITIES:

• Created a support portal using Sites concept in Salesforce.

• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their

service requests.

• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases,

Solutions Standard objects & Custom Objects.

• Created Custom objects, fields according to the requirements of business which are useful in the validation

of entitlements.

• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users

depending on their job responsibilities.

• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end

validation.

• Implemented Formula fields, Validation Rules, Workflow Rules, and WorkflowApprovals.

• Created custom reports to evaluate the performance of Clients.

• Developed Reports and Dashboards, validationrules, formula fields for the application.

• Developed and configured monthly, quarterly and annually Custom Reports used for planning

andforecasting.

• Implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled

Apex Batch jobs for processing large records.

• Written Apex Classes,Controller, ExtensionControllers and Triggers in the application for various

Business/functional requirements.

• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

• Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object). Maintained

system interface diagrams and functional designs.

• Written TestClasses to meet Unit testing before migrating from Sandbox to Production environment.

• Deployed the changes from Sandbox to Production.

• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to

read, extract, and load data from comma separated values (CSV) files.

• Created Triggers like sending emails to the portal users whenever they update their account information

comparing their new information with their old information.

• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.

• Created Visual force and HTML Email templates to be sent to the customers depending on the action they

perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers &

Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security

Controls, Eclipse IDE Plug-in.

Client: Adobe system, CA (Oct’13 – May’14)

Role: Salesforce Developer

RESPONSIBILITIES:

• Worked on Agilemethodologies where requirements, design, testing, deployment needs to be done as early

as possible.

• Participated in Object Oriented analysis, design, design reviews and use case specifications using Unified

Modeling Language (UML).

• Design and implement service cloud product applications.

• Analyzed customer requirements to determine an appropriate solution design

• Implemented Service Cloud for customer service, including configuration of email to case, case

assignment rules. Managed migration and release of Service Cloud.

• Redesigned, worked, and solved several productionissues.

• Worked closely with Business and users to get the approval.

• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom

business logic.

• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute

Governors and Limits.

• Created several workflows, Record Types, page layouts, lead processes and sales processes.

• Used Data Loader to migrate the data between multiple Salesforce sandboxes.

• Worked on standard objects like account, contract, opportunities, and products.

• Wrote triggers between the multiple objects.

• Developed Apex Triggers, Apex Classes and Test Methods. Used to maintain more than 85% code

coverage in Salesforce production.

• Used the sandbox for developing and UAT and change sets for the deployment after UAT.

• Wrote SOQL and SOSL queries.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields,

Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JQuery, Java Script, Reports, Dashboards,

Eclipse IDE Plug-in.

Client:Rent-A-Center, TX (Mar’13 – Sep’13)

Role: Salesforce.com Developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developerand Administrator in the organization.

• Created custom objects, tabs, fields, page layout as per business requirements.

• Worked with field & page layout customization for the standard objects like Account, contact and Leads.

• Developed triggers,Visual Force pages/controllers, workflows, validation rules and formulas.

• Involved in developing automated e-mail service.

• Implemented SOQL & SOSL for data manipulation needs of the application using platform database

objects.

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the

application.

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used

it to read, extract, and load data from comma separated values (CSV) files.

• Utilized Sales force’s WSDL to integrate Salesforce with applications.

• Created Profiles and Roles and performed security and sharing settings to them.

• Developed new Reports&Dashboards.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Workflow and

Approvals, Apex date loader, Email services, Security controls, Visual force, HTML, Sandbox, SOQL, SOSL and

Windows XP.

Client: LEVIS, CA (Nov’11–Feb’13)

Role: SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on

a record detail and edit pages.

• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional

needs in the application using the Eclipse IDE.

• Created several Visual force pages, Validation Rules, Custom buttons and links on custom and standard

objects.

• Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

• Created several tasks, workflow rules, triggers, apex classes to achieve the complex business

functionality in case management application.

• Customized page layouts for Case, Accounts, Contacts, Product etc., for different profiles.

• Good understanding on Roles/Sharing rules/Record Types visibility in the application.

• Integrate Salesforce using SOAP and Rest API.

• Integrated Salesforce with external Master data using SOAP and REST API.

• Customized the user interface using Visual force Pages, HTML and JavaScript.

• Created new custom objects, S-controls and apex class to enhance the functionality of custom Object.

• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

• Effectively communicated technical issues and resolved problems at all levels of the organization both

internally and externally.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and

controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs,

Sandbox Email service, Html, Web

Client:Adobe system, CA (Oct’10 – Sep’11)

Role: Salesforce Developer

RESPONSIBILITIES:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model

to suit complex business needs.

• Managed the technical delivery of integrations and custom extensions.

• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the

data.

• Developed Salesforce.com workflow rules and triggers using Apex for updating Users based on Location

records.

• Developed apex classes and triggers.

• Developed Custom Application for expense reporting.

• Our team installed and deployed Organizational view using Apex Triggers.

• Developed validation and trigger code for objects and fields.

• Established deployment strategy for implementing salesforce.com changes.

• Developed a report for standard reports as per business needs

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and

controllers), SOQL, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Sandbox Email

service, Html.

Client:State Farm Insurance, IL (Apr’09 – Sep’10)

Role: JAVA/J2EE Developer

RESPONSIBILITIES:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML

class diagrams using rational tool.

• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages),

HTML, DHTML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and

JavaScript used for front end validations of web pages, ePublish form templates.

• Prepared High level design document and UML class diagrams by interpreting customer provided

functional requirements.

• Developed and maintained Widgets using Spring MVC, Spring IOC (Inversion of Control) and

implemented Hibernate OR mapping to communicate with database.

• Designed and implemented the Hibernate Domain Model and involved in writing (HQL) hibernate queries

to manipulate data in database.

• Involved in writing the PL/SQL Stored Procedures, cursors and functions to access the content from

database in ePublish content Management tool.

• Involved inconfiguration of Data sources in Web Sphere Application Server and involved in writing UNIX

shell, Perl scripting for deployment process in AIX systems.

• Developed Unit Test case classes and tested persistence methods of the different components using JUnit

framework.

• Good experience in debugging the application by running the server in debug mode and having the

experience in usage of log4J to persist the data in log files.

Environment: J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, Putty, JQuery, TOAD,

Hibernate, AJAX, Junit4.x, Windows XP and other office tools.

Client:Bank of America, India (Aug’07–Mar’09)

Role: Java Developer

RESPONSIBILITIES:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer

Specifications, Development and Customization of the Application.

• Developed the XML Schema for the data maintenance and structures.

• Involved in designing the system based on UML concepts which include data flow diagrams, class

diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition

• Involved in the requirement analysis, technical design, Coding and unit testing for the new enhancements.

• Responsible for Design and development of GUI screens using HTML, Java script, AJAX and CSS

• Responsible in writing Data Access codes using Oracle database as backend Model component.

• Developed Servlets to process update information.

• Responsible for maintenance and production support of the application documented design and functional

aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, JavaScript, ORACLE, HTML, DHTML, XML.

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