Customer Service Sales
Resume:
Terry Mitchell
Lumberton, NJ **048
*************@*****.***
Via E-mail 2 pages
Re: Inside Sales Representative
Dear Sir or Madam:
I am interested in securing a position with your company in the capacity of an Inside Sales / Account Executive
or alternate suitable position. Attached is my resume for your review and consideration. Based on my
background and previous experience I feel I would be a great asset to your company.
I am professional, detail and time management oriented and success driven. I have organizational, written and
verbal communication skills in addition to a high level of customer service and analytical aptitude. I have over 16
years of Sales experience and have worked in the management and customer service industries as well. In the
Banking industry, I worked in the capacity of Sr. Loan officer, and as a Sales manager where I supervised and
trained 10-20 loan officers at any given time. As a Marketing Production Supervisor, I supervised up to 50 Sales
representatives, maintained production quotas, tracked production of sales representatives and trained
representatives on new accounts As an Inside Sales Representative, I serviced 1,200 + accounts via telephone,
conducted client consultations of products use, order processing, data entry and customer service.
I welcome the opportunity to meet with you and learn more about your company. Salary requirements are
negotiable within the range of the position being offered and I am available to start as needed. Thank you for your
consideration.
Very truly yours
Via E-mail
Terry Mitchell
Attachment: Resume
Terry Mitchell
3 Marjoram Drive
Lumberton NJ 08048
C 609-***-**** Alt 609-***-****
*************@*****.***
Education: Entrepreneurial Training Institute: Camden County College
Certificate of Completion July 2003
Omega Institute: Pennsauken NJ
Honors Graduate, Business Management 1996
U.S. Army Infantry and Airborne School, Ft. Benning GA
Graduate Infantry Officers Basic Course & Airborne School 1988
Cheyney University of Pennsylvania, Cheyney PA 19319
Marketing /Business Administration
Skills: CRM Software Siebel, Sales Force Windows 2010, Windows XP, Windows 8,Word, Excel, Power point. Loan
Origination Software, Calyx Point, Contour, Encompass, Leads 360/Velocify, Desk Top Underwriting software DU, LP, Asset
wise.
Professional Experience:
Century Legal Group / Legal Marketing Services – 1518 Walnut Street, Philadelphia PA 19002
1/21/14 – 7/18/14 Mortgage Foreclosure Intake Account Representative
Duties: As a Mortgage Foreclosure Intake Representative, my duties included screening potential clients for Loan Modifications,
Short Sales, and Deed in Lieu of Foreclosures. As part of the screening process, my job included explaining who the law firm
was, the Law firm’s products and services to include Audits and their functions, explaining the modification process and timeline,
explaining the cost of the services and setting up a payment plan that accommodated the client’s financial situation. Production
included 100- 150 out bound calls daily, adding 14 – 16 new clients per month, averaging $3,750 in revenue per client. Average
revenue equaled $30,000-$32,000 monthly.
Market Resource Partners (MRP) 1800 JFK Blvd Philadelphia PA 19002
01/24/2012 2/20/13 Account Executive II
Duties: As an Inside Sales /Account Executive II, I used my experience and skills to prospect, cultivate, and ultimately close
business. My duties also included making 100 150 outbound calls per day, maintaining and expanding my database of
prospects within my pipeline, identify decision makers in order to initiate the sales process, profiling the potential prospect,
maintaining accurate lead information in Siebel, setting appointments, creating and checking lead sheets for accuracy, follow
up calls to assure the meeting will take place, and gathering feedback information on the completed meeting. I worked on
campaigns to include, HP workstations, HP VDI. IBM XIV 25 Tb SAN Solutions, Citrix Xen desktop VDI, Netscaler load
balancing solution and Motorola Moto Wing 5. I averaged 24 booked meeting per month, with an average occurred meeting
rate of 20 24 per month
E Mortgage Management 222 Haddonfield Road, Haddon Twp. NJ 08108
08/2009 10/2011. Sr. Loan Officer
Duties: As a senior Loan Officer, Duties Included the Origination of FHA, VA, Fannie Mae and Freddie Mac Conforming 1st
Mortgages. Duties also included the pulling and evaluation of Credit reports, completing of 1003 mortgage applications
through calyx point, and the running of and evaluation of desktop underwriting through Fannie Mae (DU) and Freddie Mac
(LP). Average to 2 3 New originated Loans per week, with 4 5 closed loans per month. Average Revenue per closed loan =
$6,000 $8,000 and an average of $750,000 to $1,000,000 in loan volume per month. Average gross revenue monthly $30,000
$40,000.
Freedom Mortgage Corp 907 Pleasant Valley Ave, Mt. Laurel NJ 08054
2/2008 11/2009 Sr. Loan Officer
Duties: As a senior Loan Officer, Duties Included the Origination of FHA, VA, Fannie Mae and Freddie Mac Conforming 1st
Mortgages. Duties also included the pulling and evaluation of Credit reports, completing of 1003 mortgage applications
through calyx point, and the running of and evaluation of desktop underwriting through Fannie Mae (DU) and Freddie Mac
(LP). Average to 2 3 New originated Loans per week, with 4 5 closed loans per month. Average Revenue per closed loan =
$5,000 $6,000 and an average of $750,000 to $1,000,000 in loan volume per month. Average gross revenue monthly $30,000
$40,000.
Green Tree Mortgage Corp 10,000 Lincoln Drive Rt. 73 Marlton NJ 08054
07/2007 01/2008 Sr. Loan Officer
Duties: As a 100% Commissioned Sr. Loan Officer my duties included the origination of FHA, VA, Fannie Mae, and Freddie
Mac Conforming 1st Mortgages, Non Conforming (A D) paper 1st mortgage purchases and refinances, No income, No asset,
stated income, chapter 13 buyout FHA, cost to cure, mixed use and commercial properties loans. Duties also included the
pulling and evaluation of Credit reports, completing of 1003 mortgage applications through calyx point, and the running of
and evaluation of desktop underwriting through Fannie Mae (DU) and Freddie Mac (LP). Average to 2 3 New originated
Loans per week, with 4 5 closed loans per month. Average Revenue per closed loan = $6,000 $8,000 and an average of $750,000
to $1,000,000 in loan volume per month. Average gross revenue monthly $30,000 $40,000.
Integrated Financial Group One Cherry Hill, Suite 201 Cherry Hill NJ 08002
07/2006 06/2007 Team Leaders / Sr. Loan Officer
Duties: As a 100% Commissioned Team Leader, My duties included but not limited to Supervising and training new loan
officers assisting in the qualification of potential customers looking to refinance or purchase homes. My duties also duties
included the origination of FHA, VA, Fannie Mae, and Freddie Mac Conforming 1st Mortgages, Non Conforming (A D) paper
1st mortgage purchases and refinances, No income, No asset, stated income, chapter 13 buyout FHA, cost to cure, mixed use
and commercial properties loans.. Average to 2 3 New originated Loans per week, with 4 5 closed loans per month. Average
Revenue per closed loan = $6,000 $8,000 and an average of $750,000 to $1,000,000 in loan volume per month. Average gross
revenue monthly $30,000 $40,000.
Home Consultants INC (HCI) 701 East Gate Drive, Mt. Laurel NJ 08054
07/2005 07/2006 Sales Managers
Duties: As a Sales Manager My duties included, but were not limited to supervising 8 10 loan officers and training new loan
officers assisting in the qualification of potential customers looking to refinance or purchase homes. My duties also duties
included the origination of FHA, VA, Fannie Mae, and Freddie Mac Conforming Mortgages, Non Conforming (A D) paper,purchases, refinances, No income, No asset, stated income and chapter 13 buyout. Average to 2 3 New originated Loans per
week, with 4 5 closed loans per month. Average Revenue per closed loan = $6,000 $8,000 and an average of $750,000 to
$1,000,000 in loan volume per month. Average gross revenue monthly $30,000 $40,000.
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