Customer Service Representative
Resume:
Gregory Mullen
*********@*****.***
OBJECTIVE
To obtain a position that will enable me to utilize my experience, strong organizational skills, educational background, and
ability to complete projects simultaneously.
EDUCATION
ITT Technical Institute Houston, TX Graduation: April 2013
Associate of Applied Science Degree in Information Systems – Computer Networking Systems
GPA: 4.0
Lamar State University Beaumont, TX June 2006
SKILLS
•
• Microsoft Word, Excel, PowerPoint
• Excellent customer service skills
• Strong verbal and written communication skills
• Proficient quality management skills and thoroughness
• Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to
the satisfaction of the customer and the company
EMPLOYMENT HISTORY
Coventry Health Care/Aetna-Houston, TX October 2013 – Present
Associate Customer Service Representative/Member Servicing
Provide health care benefits and plan information answering all inquiries from Medicare Advantage members, as well as
Providers. Efficiently navigate multiple systems while resolving highly complex issues as advocates for members.
Interactive Response Technologies - Houston, TX September 2011 – October 2013
Insurance Claims Processor/Customer Care Agent
Provide support for Verizon products and services. Meets individual sales objectives, customer care commitments, and
ensure quality customer service. Utilizing appropriate sales technique.
ACS/Xerox - Houston, TX April 2011 – September 2011
Customer Care Specialist
Provide support for Sprint products and services. Meet and exceed individual sales objectives and customer care
commitments. Utilized appropriate sales techniques to encourage a good customer relationship and enhance sales.
Ensure quality customer service, enter work orders and update customer account information.
Convenient Carpentry Company - Slidell, LA December 2009 – March 2011
Customer Service Representative (CSR)
Place orders for equipment, materials and scheduled jobs/appointments for prospective clients, handled high call volumes
concerning technical support, resolved issues regarding customer complaints and billing inquiries.
Invictus Inc. - New Orleans, LA September 2004 – October 2009
Auto Dealer
Responsible for car sales and negotiations.
PetroComm - Harahan, LA October 2003 – August 2004
Customer Service Representative (CSR)
Ensured all communication for oil and gas industry continued with ease, maintained the ongoing monitoring and
documentation of client activity. Resolved communication issues for both the company as well as for client.
Metro Call - Metairie, LA April 2002 – July 2003
Customer Service Representative (CSR)
Provided technical support, assist with billing inquiries, handled customer complaints while providing problem resolution.
Troubleshoot for cellular/paging equipment, as well as provide customer service in various situations.
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