Customer Service Manager
Resume:
Jerome Whyte Sr.
Douglasville Ga 30135
Home: 770-***-**** - Cell: 229-***-**** -
******.*******@*****.***
Summary/Objective
Effective problem solver who remains proactive and decisive while under pressure. And to become
part of a dynamic company that appreciates and rewards excellent efforts.
Highlights/Skills
Knowledgeable in all safety protocol Able to efficiently complete assigned
tasks
Knowledge of airfield terminology Strong Computer Skills
Knowledge of airfield policies and procedures Leadership
Adaptable Customer Service
Able to lift 50+ lbs Safety Checks
Fast Learner Aviation Operations Experience
Safety Certificate Maintenance
Team Player Landscaping
Great Decision Making Operate Heavy Machinery
Stocking Shipping and Receiving
Forklift Experience
Accomplishments
Promoted to Fuel Manager after 6 months of employment. Supervised and maintained
buildings, fuel trucks,and fuel facilitySingle-handedly managed repairs and maintenance for
facility. Supervised team of three or more staff members. Assessed organizational training
needs.Applied safety procedures and policies as outlined in Department Safety Manual.
Received thank you letters from passengers and crew members regarding professionalism and
Accomplishment
Experience/Work History
Fuel Agent/ Guest ServiceMay 2013 to June 2014
Atlanta Regional Airport Peachtree City, Georgia
Handle, and fuel planes/jets.Pull planes in and out of hangers, or to and from tie downs
areasSet up hotel and transportation for pilots and guests. Monitored the arrival, parking,
refueling, loading and departure of all aircraft. Marshaled and pushed back aircrafts.
Maintained, repair and inspect ramp, property grounds and hangers within secured and
unsecured areas aroundthe airport. Maintain landscape of on and off site airport properties, cut
and trim grounds of designated airport areas, cutgrass, remove weeds, trim trees and hedges
and apply herbicide as needed. Routinely checked fluid levels and replaced filters.Adjusted
functional parts of devices and control instruments. Completed daily rounds to inspect facilities
equipment. Maintained restroom facilities such as snaking drains and replacing urinals.Installed
door hardware and window blinds.Provided daily and weekly inspections and reports.Stooped,
climbed ladders and lifted heavy loads during set-up for events.Refurbished furniture and
ordered replacHandle, and fuel planes/jets.Pull planes in and out of hangers, or to and from tie
downs areasSet up hotel and transportation for pilo
Fuel/Ramp Manager - September 2009 to June 2012
Execujet Flight Services ST.THOMAS, Virgin Islands, US
Handle, park, and fuel planes/jets. Set up hotel and transportation for pilots and guests.
Monitored the arrival, parking, refueling, loading and departure of all aircraft.Managed team of
professionals. Manage fuel facility, the amount of fuel, scheduling of fuelers. Marshalled and
pushed back aircraft.Maintained, repair and inspect fuel trucks, equipments ramp, property and
grounds within the secured andunsecured areas around the airport. Provided daily and weekly
inspections and reports, Defined strategy and business plan for Fuel Farm, Contacted control
towers for takeoff clearances, arrival instructions and other information, using radio equipment.
Ensured the completion of all required aircraft forms, logs and reports. Implemented airfield
safety procedures to ensure a safe operating environment for personnel and aircraft operation.
Maintained ramp and warehouse areas.Directed ground traffic, maintenance or baggage
vehicles and airport workers.Directed the movement of aircraft from a control tower
withinHandle, park, and fuel planes/jets. Set up hotel and transportation for pilots and guests.
Monitored the arrival, parking, refueling, loading and departure of all aircraft.Managed team of
professionals. Manage fuel facility, the amount of fuel, scheduling of fuelers. Marshalled and
pushed back aircraft.Maintained, repair and inspect fuel trucks, equipments ramp, property and
ground
Marketing/Guest Service Representative - February 2007 to July 2009
Yacht Haven Grande St.Thomas, Virgin Islands, US
Conferred with customers by telephone or in person in order to provide information about
products and services. Solicited sales of new, additional services, and products.Planned and
managed events kept on thepremises. Maintained up-to-date knowledge of store policies
regarding payments, returns and exchanges.Worked as a teammember performing cashier
duties, product assistance and cleaning. Planned and negotiated media buys, including TV,
radio, print and digital. Prepared and sold broad range of customized merchandise to individuals
and commercial accounts.
Security Supervisor - November 2006 to February 2007
Interscope Security St. Thomas, Virgin Islands US
Monitored and authorized entrance and departure of employees, visitors, and other persons to
guard against theftand maintain security of premises. Circulate among visitors, patrons, or
employees to preserve order and protect property. Wrote reports of daily activities and
irregularities such as equipment or property damage, theft,presence of unauthorized persons, or
unusual occurrences.
Distributor - February 2005 to November 2006
St.Thomas Shopping Guide, St. Thomas, Virgin Islands US
Answered questions, gave tourists shopping guides, and information about
featured.products.Gave advice on sightseeing and shopping. Prepared work stations and
schedules for.other employees. Attended to special need of tour participants. Stocked and
managed warehouse with supplies. Managed the shipping and receiving of merchandise.
Education
High School Diploma : 2002
CHAROLTTE AMAILE HIGH SCHOOL ST.THOMAS, VIRGIN ISLANDS, US
References
REFERENCES: References available upon request.
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