Management Quality Control

Marian Caballero P rez

Phone: 787-***-****

Email: ******@*****.***

Summary of Qualifications

Multifaceted Quality Control Officer with vast experience in the Bank

Industry. Established background managing mortgage accounts, quality

control audits and foreclosure. Experience evaluating internal control

structure process following local and federal policies. Efficiently

manages goals and excel in resolving clients challenges with innovative

solutions. Analytical and detail oriented of managing multiple other task

with minimal supervision and under pressure. Ability to work

independently or as a team member, handle multiple projects and excellent

communication and negotiation skills. Computer literate in Microsoft

Office (Word, Excel, PowerPoint, Outlook), and Internet. Fully bilingual

English and Spanish.

Professional Experience

Scotiabank, San Juan, Puerto Rico

Quality Control Officer

2011 - present

. Responsible for monitoring and reviewing the compliance of laws and

regulations applicable to mortgage loans of Federal Housing

Administration (FHA), Rural Housing Services (USDA), Veteran and

Administration (VA) and secondary market requirement.

. Prepare reports of suspicious activities investigations.

. Ensure that branches follow the policies, practices and procedures

implemented for the company.

. Verify clients credit reports for approving mortgage loans.

. Responsible for verifying clients jobs information, banks deposits,

donation charts, source of funds, financial statements, forms and any

other information required for mortgage loans.

. Revise documents using the Second Look system.

. Report to management the monthly exceptions found in the reviews

performed.

. Remove monthly and quarterly the 10% of the different reviews

(Delinquency, Loss Mitigation, Bankruptcy, Foreclosure and Claim).

Doral Bank & Mortgage, San Juan, Puerto Rico

Loss Mitigation Agent

2010 - 2011

. Responsible for qualifying the customer about payments options.

. Analyzed financial and closing payments alternatives of customers on

default.

. Worked with the loss mitigation program.

First Mortgage, Cupey, Puerto Rico

Foreclosure Specialist

2005 - 2010

. Responsible for restoring mortgage loans in foreclosure.

. Received, prepared and scheduled all the auction of the months.

. Prepared legal documents to transfer of Real Own Department.

. Followed up with attorney law with legal document process foreclosure.

. Responsible for making claims and reporting delinquency corresponding

to inventors.

. Analyzed method used to Gain & Loss to determinate any agreement.

. In charge of paying invoices fees of law firms and invoice

maintenance, evictions, inspections, BPO and appraisal.

. Coordinated the evictions, cleaning and maintenance of the properties

before releasing the REO Department.

. Attained customers on Loss Mitigation Program.

First Bank Corporation, Santurce, Puerto Rico

Collector 2002 -

2005

. Managed default accounts with the Collection and Credit Departments.

. Developed client applications to workout alternative payments plans to

default accounts.

Education

Ana G. Mendez University, San Juan, Puerto Rico

MBA in Management Marketing (in progress)

Ana G. Mendez University, San Juan, Puerto Rico

Bachelor Degree in Business Administration, Management

Seminars / Courses / Certified

. Respa & Tila Integration Seminar

. New requirements of servicing under Respa and Tila Seminar

. Legal Compliance Certified

. Paralegal Course

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