Sales Customer Service
Resume:
Rory Markle
**********@*****.***
OBJECTIVE
To seek an Outside Sales Representative or Account Manager position that
can utilize a dynamic public speaker with exceptional sales skills.
SUMMARY OF QUALIFICATIONS
A self-motivated, highly driven professional with an accomplished track
record in Sales. Focusing on customer service and continuous expansion of
product knowledge has resulted in increased sales while maintaining high
levels of customer satisfaction.
Able to work in both team and individual situations with strong leadership
abilities, interpersonal and communication skills coupled with a high
attention to details and efficient time management skills.
An accomplished manager that understands the importance of and takes pride
in preparing business plans, sales reports while handling operational tasks
that support payroll, training and employee resource scheduling.
SUMMARY OF PROFESSIONAL EXPERIENCE
Business Development Manager, Multiview Locates Jan 2015 -Present
. multiVIEW is a professional services firm that specializes in Concrete
Scanning,
. Utility Locating, Subsurface Utility Engineering and Near-Surface
Geophysics.
. With over 25 years of experience, multiVIEW has collected, analysed,
prepared and delivered advanced subsurface data to empower thousands
of geotechnical, engineering, architectural and environmental projects
around the world.
. Responsible for ensuring that the needs of a group of clients and
prospective clients are met
and exceeded
. Visits clients and prospects daily, identifies opportunities and
assists client in defining needs
. Establishes strong relationships with clients, prospective clients
and the industry in general, and
builds a reputation as the subject matter expert.
. Prospects, cold calls, engages with clients to meet and exceed
revenue targets
. Prepares quotes and proposals, tailoring services as necessary within
the established
cost/pricing models.
. Attends tradeshows, facilitates lunch & learn sessions and breakfast
seminars for clients,
industry partners and prospects.
. Acts as prime client point of contact and advocate of the client
throughout the service lifecycle
. Ensures post-service follow up is done with clients
. Captures client needs and opportunities and assists in the
development of new service
. Other duties as assigned
Key Account Manager, Atlas Block Co. Ltd. March 2013 - Dec 2014
. Geographic location covering GTA West, Southern Ontario and NY State
. Identified and sourced sales leads both independently and in a team
environment
. Provided superior customer service to establish and maintain client
relationships by resolving client concerns with prompt responses
. Developed sales and marketing materials
. Prepared client meeting schedules with associated action plans
. Prepared quotations, presentations, proposals and sales contracts
. Created regular business development reports and status reports
. Regularly participated in marketing seminars, trade shows, and
telemarketing events
Outside Sales Representative, SMS Rents January 2012 -March 2013
. Effectively built strong client relationships
. Exceeded annual sales targets by 20% and increased new business
relations by 20%
. Provided prompt and exceptional sales and after sales service
. Responsible for contract negotiations, quotes, tenders, client
satisfaction and profitability
. Assisted other departments to ensure smooth and effective operations
when necessary
Regularly participated in marketing seminars, trade shows, and
telemarketing events
Territory Sales Manager, Aquascape Designs, Inc. April 2007 - January
2012
. Increased annual sales by 31%
. Conducted seminars utilizing product and industry knowledge through
the "Build a Pond" Event
. Assisted retailers with the product merchandise displays to maximize
sales
. Responsible for gathering competitive intelligence and preparing
PowerPoint presentations covering seminars and annual sales plans
. Created reports detailing product activity, accounts visited,
competitive actions, product issues, packaging issues, as well as
customer satisfaction
. Represented the company as a guest speaker at Humber College and
Niagara College
. Responsible for contract negotiations, quotes, tenders, client
satisfaction and profitability
. Assisted other departments to ensure smooth and effective operations
when necessary
. Regularly participated in marketing seminars, trade shows, and
telemarketing events
Outside Sales Representative, Inweld Corp. of Canada Inc. April 2006-Aug
2007
. Co-ordinated client appointments within the allocated sales territory
. Sourced products adhering to client specifications
. Prepared quotes and negotiated pricing and quantities
. Utilized knowledge of the market and demographic to present new
products to clients
. Worked cooperatively with internal stakeholders to address clients
inquiries
. Prospected new contacts and developed loyal client relations
. Assisted new distributors in growing their business and customer base
. Actively participated in trade shows promoting company's products
Owner, Operator & Sales Manager K Shoes of England January 1990 - April
2006
. Opened and managed the operations of four locations within the GTA and
GHA
. Responsible for the recruitment and training of employees
. Provided payroll functionality and prepared sales analysis reports
. Maintained full inventory controls
. Developed Customer Relationship Protocols that identified consumer
preferences and needs while improving service and satisfaction
. Organized bi-annual merchandise procurement trips to Europe
. Responsible for staff productivity and individual profits
. Resulted in 5% annual increases resulting in $1.8 Million in sales
EDUCATION
Sheridan College, Oakville, Ontario
Business Administration (Marketing, Advertising & Purchasing)
INTERESTS
Sports Enthusiast
Past Rep Hockey Coach
Past Amateur Hockey Player Avid Golfer
Board of Directors Burlington Minor Baseball
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