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Sales Customer Service

Location:
Milton, ON, Canada
Posted:
March 10, 2015

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Resume:

Rory Markle

905-***-****

aconwk@r.postjobfree.com

OBJECTIVE

To seek an Outside Sales Representative or Account Manager position that

can utilize a dynamic public speaker with exceptional sales skills.

SUMMARY OF QUALIFICATIONS

A self-motivated, highly driven professional with an accomplished track

record in Sales. Focusing on customer service and continuous expansion of

product knowledge has resulted in increased sales while maintaining high

levels of customer satisfaction.

Able to work in both team and individual situations with strong leadership

abilities, interpersonal and communication skills coupled with a high

attention to details and efficient time management skills.

An accomplished manager that understands the importance of and takes pride

in preparing business plans, sales reports while handling operational tasks

that support payroll, training and employee resource scheduling.

SUMMARY OF PROFESSIONAL EXPERIENCE

Business Development Manager, Multiview Locates Jan 2015 -Present

. multiVIEW is a professional services firm that specializes in Concrete

Scanning,

. Utility Locating, Subsurface Utility Engineering and Near-Surface

Geophysics.

. With over 25 years of experience, multiVIEW has collected, analysed,

prepared and delivered advanced subsurface data to empower thousands

of geotechnical, engineering, architectural and environmental projects

around the world.

. Responsible for ensuring that the needs of a group of clients and

prospective clients are met

and exceeded

. Visits clients and prospects daily, identifies opportunities and

assists client in defining needs

. Establishes strong relationships with clients, prospective clients

and the industry in general, and

builds a reputation as the subject matter expert.

. Prospects, cold calls, engages with clients to meet and exceed

revenue targets

. Prepares quotes and proposals, tailoring services as necessary within

the established

cost/pricing models.

. Attends tradeshows, facilitates lunch & learn sessions and breakfast

seminars for clients,

industry partners and prospects.

. Acts as prime client point of contact and advocate of the client

throughout the service lifecycle

. Ensures post-service follow up is done with clients

. Captures client needs and opportunities and assists in the

development of new service

. Other duties as assigned

Key Account Manager, Atlas Block Co. Ltd. March 2013 - Dec 2014

. Geographic location covering GTA West, Southern Ontario and NY State

. Identified and sourced sales leads both independently and in a team

environment

. Provided superior customer service to establish and maintain client

relationships by resolving client concerns with prompt responses

. Developed sales and marketing materials

. Prepared client meeting schedules with associated action plans

. Prepared quotations, presentations, proposals and sales contracts

. Created regular business development reports and status reports

. Regularly participated in marketing seminars, trade shows, and

telemarketing events

Outside Sales Representative, SMS Rents January 2012 -March 2013

. Effectively built strong client relationships

. Exceeded annual sales targets by 20% and increased new business

relations by 20%

. Provided prompt and exceptional sales and after sales service

. Responsible for contract negotiations, quotes, tenders, client

satisfaction and profitability

. Assisted other departments to ensure smooth and effective operations

when necessary

Regularly participated in marketing seminars, trade shows, and

telemarketing events

Territory Sales Manager, Aquascape Designs, Inc. April 2007 - January

2012

. Increased annual sales by 31%

. Conducted seminars utilizing product and industry knowledge through

the "Build a Pond" Event

. Assisted retailers with the product merchandise displays to maximize

sales

. Responsible for gathering competitive intelligence and preparing

PowerPoint presentations covering seminars and annual sales plans

. Created reports detailing product activity, accounts visited,

competitive actions, product issues, packaging issues, as well as

customer satisfaction

. Represented the company as a guest speaker at Humber College and

Niagara College

. Responsible for contract negotiations, quotes, tenders, client

satisfaction and profitability

. Assisted other departments to ensure smooth and effective operations

when necessary

. Regularly participated in marketing seminars, trade shows, and

telemarketing events

Outside Sales Representative, Inweld Corp. of Canada Inc. April 2006-Aug

2007

. Co-ordinated client appointments within the allocated sales territory

. Sourced products adhering to client specifications

. Prepared quotes and negotiated pricing and quantities

. Utilized knowledge of the market and demographic to present new

products to clients

. Worked cooperatively with internal stakeholders to address clients

inquiries

. Prospected new contacts and developed loyal client relations

. Assisted new distributors in growing their business and customer base

. Actively participated in trade shows promoting company's products

Owner, Operator & Sales Manager K Shoes of England January 1990 - April

2006

. Opened and managed the operations of four locations within the GTA and

GHA

. Responsible for the recruitment and training of employees

. Provided payroll functionality and prepared sales analysis reports

. Maintained full inventory controls

. Developed Customer Relationship Protocols that identified consumer

preferences and needs while improving service and satisfaction

. Organized bi-annual merchandise procurement trips to Europe

. Responsible for staff productivity and individual profits

. Resulted in 5% annual increases resulting in $1.8 Million in sales

EDUCATION

Sheridan College, Oakville, Ontario

Business Administration (Marketing, Advertising & Purchasing)

INTERESTS

Sports Enthusiast

Past Rep Hockey Coach

Past Amateur Hockey Player Avid Golfer

Board of Directors Burlington Minor Baseball



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