Customer Service Manager

Claudia H Wehner

**** ** ** *****

Lauderdale Lakes, Florida 33313

Email: **************@*******.***

Cell: 954-***-****

OBJECTIVE

To secure a challenging career that emphasizes in increasing responsibility, personal growth and

professional achievements. The opportunity to work in an environment where success is gained

by utilizing skills in communication and management. Also to be capable to master and

maximize organizational effectiveness to my highest potential.

EXPERIENCE

2014 - 2015 One Stop Logistics Lake Worth, FL

Interpreter/Translator

Translating from Spanish to English and English to Spanish in an Medical facility where

assigned.

2014 - 2015 Unified Property Services Coral Springs, FL

Office Clerical/Maintenance

Responsible for all clerical duties in a property management office. Also, maintaining

apartments, condos homes by cleaning and/or minor repairs.

2008 - 2014 TNB Language Service Roanoke, VA

Court Interpreter/Translator

Responsible for interpreting for a language agency in a public court house or medical office

and/or other services where translating or interpreting is needed in the Spanish language verbally

or written form.

2008-2010 Christ Episcopal Church Sparta, NC

Parish Administrator

Responsible for all clerical as well as financial business for a local church. Secretary to the

Priest- in- charge of congregation. 4 banks accounts. Correspondence, including emails.

Responsible for all duties in office. Serve on the Finance Committee. Work with all parish

committees and parishioners as well as volunteers. Process weekly bulletins. Responsible for

bi-weekly payroll .

2006-2008 Southwest Virginia Community Health Saltville, VA

Outreach Worker

An outreach worker for migrant farm workers in the City of Galax and the Grayson County area.

Responsible in locating farm workers that need a variety of assistance like medical, food,

clothing and health education. Also provide interpretation and transportation to medical offices,

social service offices, or any other type of community service.

2005-2006 Southwest Virginia Community Health Saltville, VA

Site Manager

Coordinate clinical issues to the Clinical Director. Supervise clerical staff, medical records,

patient advocates and janitorial staff. Responsible for all financial transactions including deposit

to the designated financial institution on a daily basis. Assisting patient with inquiries. Direct

internal flow of correspondence. Maintain adequate supplies and materials for office. Schedule

all front desk staff and providers to assure coverage for all hours of operation. Performs other

necessary duties as required by Southwest Virginia Community Health Systems, Inc. Direct

monthly staff meetings and presents reports to the monthly management and quality

improvement meetings.

2003-2004 AM Cash Inc. (Financial Link Services) Hallandale Bch, FL

Assistant Bookkeeper

Serve as an assistant to manager of office. Responsible for balancing ATM machines that are

throughout the US by an internet computer system program. Communicate with customers that

have been placed in collections for non-payment. Responsible for all accounting procedures of

company including billing, collections, receivables and payable.

1999-2003 T.C. Exports, Inc. Ft Lauderdale, FL

Director of International Sales/Administrative Assistant/Office Manager

Performing all clerical tasks including accounting payables/receivables for an Import/Export

Company. Sales of fitness equipment and other merchandise in the Caribbean Islands. Locating

potential customers. All customer service issues. Dealt mainly with Puerto Rico and Dominican

Republic. Bilingual skills were a necessity.

1998-1999 Speco International, Inc. Ft Lauderdale, FL

Traffic Coordinator/Controller/Administrative Assistant

Traffic flow control for Import/Export company of used shoes, clothing and other equipment to a

variety of third world countries. Bilingual skills necessary.

Responsible for assisting administrator with all clerical tasks.

1996-1998 Steven Rakusin, Attorney at Law Ft Lauderdale, FL

Receptionist/File Clerk

Responsible for switchboard in a busy law firm that dealt mainly with Construction lien law.

Responsible for filing all documents in correct cases in computer as well as hard copy system

and archives. Bilingual skill also required.

1986-1995 World Savings Bank Sunrise, FL

Customer Service Sales Supervisor/Head Teller

All financial institution responsibilities. To perform a variety of skills and positions in the

banking field. Customer service specialist, checking, savings, CD’s, IRA’s Passbook savings

loans, safe deposit boxes, head teller duties which consist of balancing vault, funds coming in

brinks trucks. Managing staff and scheduling. Bilingual skills considered.

EDUCATION

Bauder Technical College Bus. Admin Ft Lauderdale, FL

Broward Comm. College Bus Adim/Comp Davie, FL

SUMMARY OF QUALIFICATIONS

Bilingual, dependable, honest, punctual, eager and willing to work hard. Enthusiastic

compassionate towards others including co-workers. Able to work independently. To take pride

in doing the best job possible. Oriented and experienced in sales and management positions.

Have knowledge in Microsoft Word, Microsoft Outlook, Mega West, Windows 95, 98, 2000,

Millennium, Windows Vista, Excel, QuickBooks, Quicken, Peachtree Accounting programs.

Have exceptional public relations and communication skills. Extremely effective in representing

any given product.

Contact this candidate