Customer Service Sales

PROJECTASSISTANT/COORDINATOR

. Competitive, astute and dedicated professional, interested in pursuing

advancement within expansive workforce organization to utilize

knowledge, skills and leadership expertise to present and sell company

products and services to current and potential clients. Powered with

excellent communication skills and "know-how" in providing world-class

customer service, accompanied with initiative, multi-tasking ability and

drive to exceed organizational objectives.

. Equipped with solid understanding of sales techniques, strategies for

building a strong client base, and systems which facilitate consistent

follow-up and foster customer satisfaction. Excellent analytical skills

and the ability to identify issues, develop solutions, and drive

resolution. Enthusiastic, eager to learn, meet new challenges and

assimilate new concepts and ideas quickly

KEY STRENGTHS & EXPERTISE:

Consultative Clerical Duties Customer Service

Up-Selling

Customer Assessment Administrative Relationship Management

Support

Inventory Control Project Management Problem

Analysis/Resolution

CAREER OVERVIEW

CUSTOMER SERVICE

. Performed all aspects of customer service and satisfaction, including

handling inquiries and providing detailed information for various

services so as to promote customer loyalty.

. Efficiently handled receptionist duties, such as answering, screening

and directing calls, and meeting and greeting visitors.

. Placated irate and concerned customers infusing diplomacy and tact,

ensuring clients' needs were responded to appropriately and

professionally.

CLERICAL

. Provided general office support by typing documents, filing reports,

entering data, ordering supplies, maintaining inventory, and answering

phones.

. Performed general clerical duties to include but not limited to

photocopying, faxing, mailing, printing, and shipping/receiving.

. Assisted Records Department in creating labels, checking for conflicts,

boxing and relocating files.

EMPLOYMENT HISTORY

House Manager: NAROPA UNIVERSITY, Boulder, CO ( 2012-2014

Office Services Clerk: KENT DANIELS & ASSOCIATES, INC., W. Covina, CA (

2009-2012

Office Services Clerk: KANE, BALLMER & BERKMAN, Los Angeles, CA ( 2006-2007

Office Services Clerk: KENT DANIELS & ASSOCIATES, INC., W. Covina, CA (

2002-2006

Interactive Television Data Specialist: MIXED SIGNALS TECHNOLOGIES, INC.,

Culver City, CA ( 1999-2001

Shipping/Receiving Clerk: SONY PICTURES ENTERTAINMENT/DVD CENTER, Culver

City, CA ( 1998-1999

Audio/Visual Assistant: OCCIDENTAL PETROLEUM CORPORATION, Westwood, CA (

1997-1998

Film Scheduler: THE AMERICAN FILM INSTITUTE, Los Angeles, CA ( 1993-1996

Receptionist: THE AMERICAN FILM INSTITUTE, Los Angeles, CA ( 1987-1993

EDUCATION

Master of Fine Arts - Contemporary Bachelor of Arts - Journalism

Performance HUMBOLDT STATE UNIVERSITY, Arcata, CA (

NAROPA UNIVERSITY, Boulder, CO ( 2009 1987

[pic]

Bradley Spann 2416 Spruce St. 323-***-****

Philadelphia, PA 19103 *******@***.***

Contact this candidate