Customer Service Sales
Resume:
MICHELLE WEBER, MSc
*** ** *** **** ****, Ilderton, Ontario N0M 2A0
Phone: 519-***-**** E Mail: *****.**********@*****.***
Summary
Graduate of the University of Western Ontario with a Bachelor of Arts, Honors Specialization in
Kinesiology. Earned a Masters of Science in Sport Management degree with distinction from The Ulster
Business School at The University of Ulster, Ireland. A former member of the Canadian National Field
Hockey Team who is experienced in team environments and motivated to accept responsibility. A
versatile individual who thrives in dynamic, challenging, and fast paced professional environments. I
have developed excellent leadership skills and strong communication skills through multiple coaching
roles.
Experience
Sales Associate Kukri Sports
Belfast, Northern Ireland 2013 2015
• Supervisor of merchandise sales team
• Managed customer service phone and e mail inquiries
• Processing online customer orders
• Processing stock orders
• Managed returns and refund authorizations
• Inventory management
• Office administrative tasks, working with Microsoft Office
Brand Ambassador and Promotions Representative
Liquid Creations Vancouver 2011 2012
SDI Marketing Vancouver 2010 2012
Solo Nutrition Vancouver 2010 2012
• Coordinated promotion events and was responsible for venue set up, operation, and evaluation
• Promoted multiple brand names, products, and services by interacting with customers in stores,
at sport events, and in recreation facilities
• Effectively communicated to customers to boost brand awareness and product sales
• Produced reports evaluating promotion effectiveness, product sales, and customer satisfaction
Team Liaison
Vancouver Field Hockey 2011 2012
• Liaised pre season training trips for American universities playing in Canada
• Point of contact between the tour organizing committee and the touring team
Ensured an enjoyable experience for the visiting team and provided access to local knowledge
•
regarding facilities, tourist attractions, restaurants etc.
Ensured all travel logistics and accommodations were organized
•
High Performance Field Hockey Coach
Adanacs – West Vancouver Field Hockey 2010 2012
Crofton House School – Senior Team Vancouver 2012
Academy International – United States of America 2008
Head Coach responsible for athlete development
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Design practice plans and game strategy
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Plan, implement and control pre game preparation
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Player evaluation and selection
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Supervise and manage athletes when traveling
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Receptionist and Office Administrator
University Neighborhoods Association Vancouver 2009 2012
Provided information and referrals both via telephone and in person contact
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Registered customers for programs and processed payments
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Greeted and assisted students, visitors and the general public
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Assisted management in the planning and execution of recreation programs
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Managed and maintained the facility gym, classrooms, and recreation areas
•
Sales Associate
University of Western Ontario Athletics 2007 2009
Administrative Office Reception
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Membership Customer Service
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Event Promotions and Ticket Sales
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Equipment and Facility Management
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Education
University of Ulster – Ulster Business School
Belfast, Northern Ireland 2013 2014
Master of Science, Sport Management with Distinction
•
University of Western Ontario
London, Ontario, Canada 2005 2009
Bachelor of Arts, Honours Specialization in Kinesiology
•
University of Victoria
Melbourne, Victoria, Australia 2008
Human Movement Science on exchange abroad program
•
Computer Skills
Microsoft Office – Excel, Word, PowerPoint,
Microsoft Outlook
ERP Systems – Openda QX, K2
Skills and Certifications
Life Saving Society’s National Lifeguard Certificate
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First aid with CPR “c”
•
Level 1 Coaching Certificate
•
Smart Serve Certification
•
Volunteer Work
Volunteer Coordinator for the Belfast Titanic Triathlon 2014
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Field Hockey BC High Performance coach – 2010 2011
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SportWestern Field Hockey Camp instructor 2009
•
Footscray Hockey Club (Melbourne) events coordinator and concession operator
•
Field hockey umpire 2008 2009
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Pan Am Games official – 2004
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TD Waterhouse Track & Field Meet coordinator
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Medway Recreational Basketball coach
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Canada Summer Games official – 2001
•
2
Athletic Awards and Achievements
International Scholar Athlete at the University of Ulster 2013 2014
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Amateur athlete at Villa Primrose, Bordeaux, France 2012 2013
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Athlete on the Canadian National Field Hockey Team 2009 2012
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UWO Athletic Purple Blanket winner 2009
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CIS Academic All Canadian 2008
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CIS First Team Field Hockey All Canadian 2007, 2008, 2009
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Canadian Intercollegiate Sport (CIS) Second Team Field Hockey All Canadian 2006
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Ontario University Athletics (OUA) Second Team All star 2005 and First Team All star 2006,
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2007, 2008,2009
Western Mustangs Field Hockey Rookie of the Year 2005
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Ontario Scholar recipient
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Bronze Medalist in Field Hockey at the 2005 Canada Summer Games
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National Indoor Field Hockey Championship MVP – 2005
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Rowland Hill Shield Award for athletic achievement over high school career
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Contact this candidate