Customer Service Sales

STEVE ROWLES

** ******* ******** ***** • Lemont, IL 60439 • 630-***-**** • ********@***.***

PRODUCT MANAGEMENT SPECIALIST

Industry and Market Insight Dedicated Team Leadership Interpersonal Communications

Dynamic, accomplished and skilled Product Management Specialist with 27+ years of experience in sales, commercial

marketing and business administration. Known as a diversified, self-motivated individual with the ability to spearhead regional

sales, lead account management strategies and meet all established deadlines and goals. Proven ability to uphold exceptional

customer service standards within a variety of professional roles. Additional core competencies include:

Direct and Consultative Sales Account Maintenance

Global Marketing Budgetary Allocation / Forecasting

Sales and Market Share Analysis Territory Management

Product Manufacturing and Placement Microsoft Office / Adobe Photoshop

Accounting and Financial Administration Customer Service and Support

PROFESSIONAL EXPERIENCE

Ingersoll-Rand Security Technologies – Chicago, IL 2001-2009

Senior Account Representative

Captained sales planning initiatives, including specialty program implementation for an account base of $10M. Provided

ongoing sales analysis in order to bolster strategies in market growth, expansion and development.

Achieved record sales and rebate levels within four key accounts in 2007.

Recognized as a "Brand Champion" for the exit device category; credited with contributing to annual sales increases of

more than 10%.

Strengthened annual electronic product sales within assigned customer base by 5% through three consecutive years.

Fostered and cultivated cross-selling contracts with external resources, ultimately initiating dramatic market growth.

F.Y.I. Marketing Group – Richmond, VA 1998-2001

Sales and Estimating

Orchestrated day-to-day activities aimed at establishing and preserving exceptional customer service standards within the

Virginia trade area. Maintained ongoing relationships with external resources, including architects, building owners,

maintenance personnel and local contractors.

Allocated budgets regarding promotional activities and tradeshows on a local, national and regional scale.

Upheld core product branding and business initiatives, resulting in a consistent yearly sales increase of 15%.

Expanded architectural base by 10% on an annual basis as a dedicated consultant in new product documentation.

Trained customers on new product launches by hosting thorough presentations and offering hands -on guidance.

R.L. Frazier, Inc. – Germantown, MD 1987-1998

Sales Consultant

Spearheaded sales responsibility within the Virginia trade market territory. Harvested new sales for preexisting accounts in

order to maximize profitability and sustain financial goals. Liaised with contracted hardware distributors as a means of

maintaining clientele accounts and capitalizing on new business opportunities.

Improved operational costs by 25% by streamlining internal processes.

Played a key role in protecting key contracts with manufacturers and external resources.

Engaged in proven customer service strategies, ultimately enhancing cu stomer satisfaction by 20%.

Implemented repeatable protocol aimed at controlling costs in the marketing and promotion of new products.

Von Duprin, Inc. – Indianapolis, IN 1986-1987

Marketing Trainee

Developed and applied discipline in customer service, product marketing, production and business operations through a

dedicated career training program.

EDUCATION & CREDENTIALS

Master of Business Administration, Concentration in Marketing - National University, La Jolla, CA (7/2013)

Bachelor of Science, Marketing - Ball State University, Muncie, IN

Sales Effectiveness & Productivity Training

Door & Hardware Institute

Schlage Lock Vocational School

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