Manager Customer

Joseph F. Tuohy

*** ******* **** ***** *******, NC 27006 • Cell 952-***-**** • ************@*****.***

SUMMARY:

Results oriented Operations and Manufacturing Leader with proven ability to excel in a high volume repetitive operation as well as a

customer driven rapidly changing environment. Experience in determining operational needs and the development of talent, process and

employees to address those needs. A leader with strong interpersonal and communications skills utilizing the following areas of

experience:

•

• •

Goals/Measurements Lead-time Reductions

• •

Continuous Improvements QMS/ISO 9001

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Cost Reductions Needs Analysis/Problem Solving

• •

Strategic and Tactical Planning Lean Manufacturing

BUSINESS EXPERIENCE:

KEY SERVICES, INC. Winston Salem, NC January 2007 - November 2014

General Manager January 2007 – November 2014

Contract Employee June 2006 – December 2006

Reported to owner with responsibility for the day to day operations and profitable growth of the company.

• Evolved the company from a people focused organization to process driven. Formalized, documented and trained employees on

best practices to ensure repeatable results in respect to quality and cost.

• Achieved ISO 9001 certification.

• Positioned the company to pursue customers of global size and to pass their vendor certification requirements. Five strategic

accounts to date.

• Implemented new operational software to better track volume/capacity, labor/material costs and traceability of inventory.

Improved the quality and capturing of data to assist in making better informed decisions.

• Improved cash flow by working with our local financial institutions working with suppliers on payment schedules and

aggressively pursuing timely payments from our customers.

• Developed a plan to expand product and service offerings to drive revenue growth. Achieved 5% of annual revenue in the first

year.

EXPRESSPOINT TECHNOLOGY SERVICES Golden Valley, MN 1999 - August

2005

V.P. Minnesota Operations/Plant Mgr

Reported to President and Senior V.P. with full responsibilities for profitable performance of a $40 million plus operation.

• Focused the operations group and unified them around the idea of world class performance in the areas of profitability,

customer satisfaction and quality.

• Improved Gross Margin by 4.2% which resulted in our facility being profitable in 2003 with the company experiencing a

profitable growth year in 2004.

o Reduced materials as a percentage of revenue by 6.5% through the development of planning tools, hiring of a high

level materials manager and the implantation of a buying strategy.

o Increased plant through put by 100k units while dropping direct labor dollars as a percentage of revenue by 2.5%.

Accomplished by process improvements, layout modifications, creation of a flexible workforce and structured daily

production schedules.

o Produced indirect labor costs reductions by introducing improved shipping software wireless laptops providing

increased mobility, changing warehouse physical layout and basic product flow improvements.

• Exceeded industry average levels of service to our customers as defined by an industry analyst the Blumberg report. Industry

average is 95% delivery on time and we ran at a 97% plus.

o Initiated operations wide process review to eliminate gaps and to better define hand offs between departments

o Defined performance expectations and developed metrics and assigned accountability down to the lowest levels of our

employee base.

o Developed and staffed a quality department in our facility

o Achieved ISO certification in 2000.

o Warranty claims are less than 1% of all products shipped. Customer target is 2%.

o Facilitated a team of executives in the development of QMS.

GRACO INC. Minneapolis, MN 1974 - 1999

Manufacturing Manager

Reported to General Manager with full responsibility for manufacturing, distribution and purchasing for the systems business unit.

Serviced a broad range of markets and customers with forecasted as well as customized products. Experience in product development.

• Planned and executed the relocations of two $25 million businesses from Illinois and Michigan on plan, within budget and

transparent to our customers.

• Managed profitable growth of 50% at COGS over a 2 year period through innovative tactics in planning, purchasing, resource

management and other initiatives while shipping 94% to promise date, improving inventory turns by 65% and reducing lead-

times.

• Organized and directed multi-discipline cost reduction team which reduced product cost and average of 5% on target products.

• Created and staffed electrical assembly function to accommodate new controls design that grew from $0 to $6 million at COGS

in 4 years.

• Developed annual cost reductions targets from manufacturing organization and worked with employees in the development of

plans to accomplish their goals. Averaged 0.5% annual cost push with this process.

EDUCATION:

Ramapo College Mahwah, NJ

Business Administration: 1973-1980

TRAINING:

• APICS Seminar MRPII • Professional Selling Skills

• APICS Seminar JIT • 6 QMS/ISO Seminars

• Leadership Training

• Team Building

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