Customer Service Manager

Dashiell K. Caffee, Sr.

*** ****** ****

Richmond, VA 23225

Phone: 757-***-****

Email: ********@***.***

Experience

Schmidt Baking Company, Route Sales Representative, Ashland, VA 2009-

Current

- Maintain customer relationships

- Employee training, district sales team leadership

- Analyzes account sales data for optimal product distribution, product

ordering

- Conducts daily route settlement for all products, invoices and cash

- Provides route structure recommendations

Landmark/Virginian Pilot, Home Delivery Area Manager, Portsmouth, VA 2005-

2009

- Managed daily distribution

- Trained/Supervised private contractors

- Ensured on-time deliveries

- Operations Center daily closeout

- Managed payroll and account receivables

Southern Plumbing & Heating, Delivery, Chesapeake, VA 2006-2007

- Delivered plumbing supplies

- Stocked supplied account receivables

- Manage accounts receivables and year-end inventory

Gwaltney, Inspector/Fork Lift Operator, Smithfield, VA 1999-2005

- Ensured product quality for distribution

- Organized requested order invoices

- Stored and rotated packaged goods

7-Eleven, Shift Manager, Portsmouth, VA 2001-2002

- Trained employees

- Managed payroll and account receivables

-Maintained excellent on-going customer relations to increase productivity

- Promoted employee morale enhancing team work

Kentucky Fried Chicken, Shift Manager, Norfolk, VA 1987-1997

- Supervised staff, managed time records

- Managed store inventory, bank deposits and account receivables

- Maintained excellent customer service and employee relations

Education

1984 - 1988 High School Diploma, Booker T. Washington High School

Norfolk, VA

1989 - 1997 Kentucky Fried Chicken, Management Program Completion

Norfolk, VA

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