IT Security, Administration, Supervisor, robotic programming

Perry Bonnell lI

Phone: 269-***-**** *****.*******@*****.***

Professional Summary:

I have been in the IT industry, and customer service for over 15 years

professionally. Started working with DOS, pror to Microsoft operating

systems. Along with my customer service which _I have manually removed

Malware for mostly small and medium size and some large scale businesses

for administrators' networks that were compromised who used VIPRE Anti-

Virus and our other security products. This allowed me to gain skills with

Physical Hardware, all Operating Systems, and Networks in both production

and test environments. This has provided me with the ability to have

strong work ethic and attention to detail within a team or while working

independently.

1. Removed Rootkits, Trojans, Worms, from customer's networks that were

compromised.

2. Trained and educated system and Network and administrators how to

prevent and secure their environments that were compromised to prevent

infections in the future.

3. Configured and provided support of 150+ hosts using VMware/VSphere.

4. Defined specific roles and permissions for groups and network.

5. Experience with Access Control Lists and Firewall configuration.

6. Cisco Hardware and Software configuration and Security.

7. Secure Shell (SSH) (Putty/) Cisco Router/Switch Terminal Server

configuration access.

8. Authentication and Routing Protocols of Cisco and non-proprietary

software.

9. Supported approximately 150 hosts with 4 subnets/hosts and several

servers.

10. Backups and data-stores, configured roles for different networks and

departments.

11. Troubleshooting performance of Operating Systems and Networks.

12. Web Page design and Web/Host Server Configuration.

13. Web server configuration and SSL installation for payment

authentication.

14. Web Security and Monitoring of Vulnerability's and assessment

reporting and documentation and advisement to our clients.

15. Creation and configuration of Sales and Social Community sites such as

Facebook.

16. Marketing and advertising utilizing Yahoo, Google and Microsoft.

17. Very familiar with probing methods and exploit methods and Security

Prevention.

18. Configuring and monitoring both physical and virtual networks.

19. Intimate knowledge of Microsoft Operating Systems and

Registry/Process's.

20. Experience using software for automated and manual network performance

and discover issues.

Technical Summary:

Operating Systems:

Windows 3.1, 95, 98, Windows 2000 Server, Windows Server 2003, Windows Server

2008, Windows XP, Windows 7, Windows Vista, Windows 8, ESXI, Ubuntu, Redhat,

Unix, Linux (most distributions), BackTrack, Cisco Rack Switches, Industry

Routers/Switches.

Education:

1. A.A.S. IT Security - St. Petersburg College,

Clearwater Florida 2006-Present E.G. 2015

2. A.S. Network Security - Davenport University,

Grand Rapids, Michigan 2003-2006

3. ComptIA Cisco Networking Professional

GFI Software, Clearwater, Florida

Malware Removal Specialist

5/2008 - 12-2012

Provided security and internet software for Small and Medium Size Business

Manually removed malware infection's in production environments that had

been compromised.

Role - Remotely connected to a customer's network and removing active

infections. Providing education and setting up security to prevent the

infections from occurring in the future.

1. Impromptu remediation for Small and Medium Large business's

compromised using our products.

2. Provided and fixed security vulnerability's that were discovered

during the time of remediation.

3. Handled 30-60 live infections on a daily basis with high customer

satisfaction.

4. Advised administrators of prevention and tools if I felt confident

they were comfortable using them.

5. Immediate remote assistance to the customer whom was throughout the

world after ticket was created.

6. Provided network analysis and education during remediation how they

got infected and prevention tips.

7. Completed up to five remediation sessions at one time while

maintaining focus and resolving infections.

8. Rarely was the need to advise a customer or administrator they needed

to backup or format by resolving.

9. Identify and resolve all infections including Rogues, Rootkits,

Trojans, infector's, and file infectors.

Accomplishments:

1. Exceeded expectations and gained customer retention by providing fast

and reliable remediation when an administrator needed assistance

during an outbreak our anti-virus program would not detect or remove.

2. Created and managed our ESXI server using VMware and VSphere of 150

hosts by creating segregated networks utilizing both physical and

virtual networking capabilities of Cisco Hardware and Software.

3. Created data-stores, assigned roles, permissions of different groups

as needed for different departments.

4. Setup and monitored performance issues and ensured security and

integrity and cost of the test network.

Major League Baseball

Supervisor

Role: Assisted call center representatives of advanced technical support

issue's to resolve MLB.com issues our customers was having with their

subsections once they exhausted outlined support guidelines provided.

1. Advised call center and feedback to MLB.com of daily issues customers

they were experiencing.

2. Assisted phone service representatives' with advanced technical issues

customers experienced.

3. Provided customer retention and support for customers having issues

with initial launch of MLB.com.

4. Hosted daily meetings of current technical issues found and provided

solutions to representatives.

5. Resolved customer's issues whom were irate or upset due to technical

difficulties they were having.

6. Gave feedback to call center regarding their customer service and gave

advice to improve if necessary.

7. Created detailed logs and reports of issues that were found on a daily

basis to MLB.com to resolve.

8. Advised representatives and other director's how they could improve

the customer service provided.

9. Supported the launch of MLB.com (live) broadcasted online and issues

that were discovered.

Center manufacturing 2004-2007

Manufacturing

Produced Harley Davidson 'Swing Arms' and related parts by manually mig-

welding. Utilizing robotic welding and through programming specific

guidelines I'm addition to hands on mig welding raw steel to meet Harley

Davidson specifications for their motorcycles in a production line

environment.

Role - Operated automatic mig-welding robot machines to produce specific

motorcycle parts.

Created detailed logs including documented reports of issues that were

identified on a daily basis and between a set range of assembly parts to

ensure quality. In addition to ensure every part met specific requirements

outlined by Harley Davidson which required programming robotic welders

This required making adjustments to the jigs by utilizing shims to correct

an identified issue to ensure quality control. It was also my

responsibility to ensure jigs used for manufacturing parts that found to be

in within range and meet specific requirements.

11. Provided feedback to my immediate supervisor whom then advised the

manufacturing director's how they could improve production. My

experience working directly with the director increased productivity

and parts through automation while sustaining safety and quality

control. Always striving to improve production while minimizing waste

to increase volume and reduce over-head without compromising safety.

12. Monitored and ensured quality control of the parts the robotic mig

welder was producing.

13. Ensured parts produced was within guidelines that met specific

specifications.

14. Assisted managers and team leaders with additional projects as needed

or requested.

15. I was one of three become certified mig-welding to fix issues caused

by the robotic welder.

16. Provided the opportunity to fix and repair welds that were compromised

through the automatic process.

17. Gave feedback to my direct supervisor and then worked directly with

the director on how to improve production based on my experience to

improve production was on a daily basis.

18. Created detailed logs and reports of issues that were found on a daily

basis.

19. Advised representatives and director implementations to improve

production of several machines that I operated.

20. Ensured every part through the manufacturing process met specific

measurements or took specific measures such as making minor or major

adjustments such as reprogramming the robotic welder or simply adding

shims to the jig so the part was within allotted range specified.

21. Detailed logs inspection included detailed reports of issues and

measurements throughout the day. Measurements on a specific number

and between a set range of assembly parts to ensure quality control.

In addition to ensure every part met specific requirements outlined by

Harley Davidson which required programming robotic welders.

22. This required making adjustments to the jigs by utilizing shims to

correct an identified issue to ensure quality control. It was also my

responsibility to ensure jigs used for manufacturing parts that found

to be in within range and meet specific requirements.

23. Advised my immediate supervisor along with the engineering team and

director steps that could improve production which would increase

productivity by signing through automation while sustaining safety and

quality control.

24. Always striving to improve production while minimizing waste to

increase volume and reduce over-head without compromising safety.

Accomplishments:

Promoted from machine operator to Mig-Welder and repair in addition to

provide support to the engineering team, directors, quality control to

improve process that engineers and supervisor agreed my suggestions

were great for the business that allowed growth.

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