Quality Engineer

Arthur Magee, Jr.

**** **** **** *****

Gary, Indiana 46404

219-***-**** Home

219-***-**** Cell

********@*********.***

OBJECTIVE

A career in Quality Control, Sales or Customer Representative, leading to management.

SUMMARY

Twenty-nine years of experience in Quality Control, three years as Quality Manager. Ten years in lab and

Metallography work, implementing several changes to improve quality and reduce men hours, with

twenty years in the automotive industrial.

EMPLOYMENT HISTORY

POINT MEDICAL – Crown Point, Indiana 2014(Jun)-Present

Quality Engineer (Present)

My responsibilities include work with our main customer to resolve problems and build a close

relationship. Facilitate a bi-weekly meeting with customers to discuss any issues. Created a team to

review scrap reports and reduce scrap cost. Act as a facilitator with a team to find root cause resolve

customers complains.

NOKIA (NAVTEQ) – Chicago, Illinois 2006(Dec)-2014(Jun)

Quality Engineer (2006-Present)

My responsibilities are to act as a facilitator with teams to resolve customers and internal issues. Using

the 8D and 5 why processes to find root cause of an issue.

I established a “Cost of Quality” program and facilitated the reduction of quality cost.

ZF LEMFORDER CORPORATION – Chicago, Illinois 2004(Sept)-2006(Dec)

Customer Service Representative (2005-2006)

My responsibilities include being the liaison between the customer and the plant, attend all meeting

required by the customer. Resolve customer complaints and follow-up corrective and preventive action. I

am also responsible for supervising in 2nd shift Quality department.

Incoming Supplier Quality Engineer (2004-2005)

My responsibility was to develop an Incoming Quality Department. I created a quality inspection

program for all supplier parts.

BEST FOAM FABRICATORS – Chicago, Illinois 2001(Jun)-2004(Sept)

Quality Manager (2001-2004)

My responsibilities consisted of managing the automotive and government quality departments. Three

plants with10 people. I set up quality system for test and inspection of incoming and outgoing material

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and parts. Set up an APQP procedure for new parts and written work instruction for all workstations and

testing. I worked as the Supplier Quality Engineer and Customer Liaison to all customers. I was the lead

person for getting two plants ISO 2001 certified. I was working on setting up a safety and NAFTA

program. I prepare PPAP for customers and review suppliers PPAP. I was responsible for setting up a

continuous quality improvement program for new material and process. I would work with our customers

in solving problems or rejections. I would travel with our sales team to new customers to outline our

quality program.

LEAR CORPOATION – Hammond, Indiana 1999(May)-2001(Jun)

Quality Engineer (1999-2001)

My responsibilities consisted of supervising and training of all quality technicians and auditors. I am

responsible for all product testing and purchasing equipment use to perform testing. I set up a procedure

to unsure all test equipment is calibrated to meet QS9000 requirements. I was responsible for setting up a

quality system for our headliner product. I am involved with purchasing equipment, cost reduction and

technical representative for headliner.

• Work to cut cost and make changes with the headliner process.

• Created a scrap report for headliner process.

• Purchase new test equipment for seats and headliner process.

• Work as headliner liaison to Ford Chicago Assemble Plant

• Presented Six Panel presentation at Ford Chicago Assemble Plant.

CHICAGO STEEL COMPANY – Gary, Indiana 1997(Oct)-1999(Apr)

Quality Assurance Supervisor & Inspector (1997-1999)

My responsibilities consist of supervising a crew of ten union workers for all three shifts, and to inspect

each steel coil and make disposition to ship or hold. This involved employee time cards, scheduling work

activity, and training.

INLAND STEEL COMPANY – East Chicago, Indiana 1977(May)-1997(Feb)

Quality Design Engineer (1995-1997)

My responsibilities consisted of approving all orders before producing. This calls for a quality

examination of all the steel elements. May main area was carbonized and aluminum coating and cold roll

steel. In the event the customer order did not meet Inland production standards, I would organize, and

facilitate a meeting between the steel making shops and finishing departments, in order to analyze our

processing to see if any changes could be made to meet the customer needs. If not, I was responsible for

communicating with the Sales Department, and the customer as to why their needs could not be met. I

supervised a team of 15 people from the Temper mill, Tandem mill and Annealing Department to work on

improving, and implementing changes in our processing.

• Improved the approval time of orders by 65%.

• Organized and rewrote the Quality Design Procedures to meet ISO9000 standards.

• Developed a work plan to gather and analyze Titanium and Nitrogen amounts in our steel.

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Senior Pre-source Technician – Technical Service Department (1989-1995)

My duties included expediting and approving steel for the auto industries for die tryouts. This involved

being at the customer plants and measuring the pull and draw of the steel in the die, as the doors fenders,

hoods and others auto parts were formed. This helped to determine if there is a steel problem or a die

problem. I was responsible for writing a detailed report after each car model was completed.

• Created and implemented a testing procedure for outside processor.

• Discovered and solved coating weight problem with outside processors in eight months, which

assured customer the correct weight.

• Investigated a problem with a material, which led to the creation of a new and better material.

Senior Laboratory Technician (1977-1989 )

As a member of Quality Control Metallurgical Department, my duties consisted of investigating

customer’s complaints and failure analysis of both ferrous and non-ferrous metals. This involved running

tests, preparing samples for microscope reading, analyzing grain structure and chemistry. After the data

was collected and analyze, a complete report was written and issued as to why the steel did not meet the

customer needs. For two years I was assigned to the heat treating and etching lab. In this lab small

samples are heat treated, at different temperatures and time, cooled by water, oil, or air to simulate our

customers processing. Then with a Rockwell Hardness machine I tested every 1/8 of an inch of the heat-

treated sample, to insure hardness depth. I have a strong background in working with hardness and tensile

machines, tensile data, micrometers and electronic measuring devices, sulfur printing and photography

and maintaining and calibrating of all laboratory equipment.

• Created a new informal investigating report.

• Received promotion based on willingness to work with different teams to improve productivity.

• Organized the set-up of new sulfur printing lab, and trained all employees.

• Responsible for training all new laboratory technicians.

• I directed a team of eight people to upgrade and purchase new computer equipment.

EDUCATION

PURDUE UNIVERSITY CALUMET – Graduated December 17, 1998 School of Technology –

Industrial Supervision BS. I have completed coursed in Elements Supervision, Quality Control,

Production Control, Motion Study and Work Methods, System and Procedures, Plant Layout, Plant

Design, Occupational Safety and Health, Effective Human relations in Organizations and SPC level 1

and 2.

Courses given for the Auto Industry

• PPAP-Production Part Approval Process

• FMEA-Failure Mode and Effects Analysis

• APQP-Advanced Product Quality Planning

• Measuring Process Capability

• Gage R&R

• Geometric Dimensioning Tolerancing

• Romer CMM Training

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• Basic WERS Training (Ford Motor System)

• Theory of Constraints

• Fundamentals of Color Seminar (GretagMacbeth)

• MRC Basic Programming (Motoman Robotic)

• MRC Advanced Programming (Motoman Robotic)

• Basic MOST Applicator

• Internal Auditing Training

• Basic PDGS Concepts (Ford Motor System)

• 8 Discipline Problem Solving & Comprehensive Reports

Courses given for the Steel Industry

• Mechanical Testing of Metals

• Metallurgy for the Non-Metallurgist

• Principles of Metallography

COMPUTER SKILLS

Microsoft Word SAS WordPerfect Freelance

Harvard Graphic SQE Lotus 1-2-3 Focus

Windows DOS WordPad Excel

PowerPoint Access Outlook Others

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