Customer Service Staff

Jadira Rosa Martinez

*** **** ***** ******, ***. 1F New York, NY 10029

646-***-**** **************@*****.***

QUALIFICATION

SUMMARY

Efficient and highly motivated Coordinator with extensive

experience in logistics as well as administrative needs.

Effective at managing relationships, delivering excellent

customer service and ensuring that all needs are met. Major

strengths include excellent organizational skills, strong

logistical capabilities and attention to detail.

EXPERIENCE

9/14 - Present Hospital for Special Surgery

New York, NY

Epic Project Coordinator - Department of Information Technology

. Provide project support for the implementation of Epic

. Produce status reports and minutes of weekly meeting with

senior staff

. Participate and manage all out of scope request

. Responsible for tracking issues and meeting deadlines

. Responsible for registration for the entire hospital staff

for Epic training

. Responsible for Epic time tracking and charge back to other

departments

. Responsible for all PowerPoint presentations

. Coordinated Epic related activities for staff; also including

travel, expenses, scheduling and proctoring exams

. Responsible for onboarding for new Epic employees

. Handled our contract management system

. Supervised site volunteers

2/14 - 9/14 Hospital for Special Surgery

New York, NY

Staff Secretary - Department of Information Technology

. Provided administrative support to the Senior Directors as

well the VP/CIO and staff

. Coordinated high level meetings and conference calls

. Responsible for payroll using Kronos of over 130 IT employees

. Coordinated Epic related activities for staff; including

travel, expenses, scheduling and proctoring exams

. Created and maintain a detailed expense tracking system for

all Epic related expenses use of corporate credit card

. Processed invoices to create Pos; Maintained follow up and

tracking for all accounts

7/10 - 2/14 Weill Cornell Medical College/Memorial Sloan Kettering Cancer

Center New York, NY

Administrative Secretary for Comparative Medicine & Pathology

. Maintained timesheets and schedules for payroll and staff

. Coordinated and managed security access for all departmental

staff with NewYork-Presybterian Hospital.

. Processed departmental petty cash, reimbursements, and

invoicing of services on a regular basis

. Provided calendar maintenance for staff and department

conference rooms

. Organized all new personnel tasks (network/email, telecom,

IDs) and orientation

. Responsible for office maintenance of inventory, appearance,

facilities, and transcription of meeting minutes

. Managed data entry and integrity across multiple department

databases

. Implemented new filing system for improving office efficiency

3/10 - 6/10 Weill Cornell Medical College

New York, NY

Administrative Secretary to the Office of University Counsel

. Provided administrative assistance to the Deputy University

Counsel and Associate Counsels.

. Acted as a liaison between senior executive officials, Dean

and Associate Deans, faculty, outside law firms and

governmental agencies

. Drafted, edited and assembled legal documents for court and

litigation matters

. Prepared and composed correspondence for privileged,

confidential, and financial materials

. Maintained an extensive legal filing system

. Calculated and maintained expense and travel accounts for

attorneys

8/00 - 3/09 Dewey & LeBoeuf, LLP

New York, NY

Legal Secretary to Three Partners and Two Associates

. Drafted, proofed, and edited legal documents for the Partners

and Associates

. Ensured all project deadlines were met and deliverables were

top-quality

. Provided transcription services

. Handled client requests discreetly and confidentially

. Prepared all travel, expenses, billings/invoices, and

reimbursements

. Provided assistance with scheduling of appointments,

conference rooms, and meetings

5/99 - 8/00 Akin, Gump, Strauss, Hauer & Feld, LLP

New York, NY

Legal Secretary/Floater

. Worked with Corporate, Litigation, Real Estate, Tax and

Labor, and ERISA departments

. Provided administrative coverage for absent secretaries

. Preparation of distributions and mailings

. Drafted transmittal letters as well as editing legal

documents

. Assisted clients with their requests in a timely manner

. Prepared all travel, expenses, billings/invoices, and

reimbursements

5/98 - 1/99 Takihyo/Anne Klein New

York, NY

Executive Assistant to the Chairman of the Board

. Coordinated events and maintained calendar for Chairman of

the Board

. Made travel arrangements and met with domestic and

international clients

. Handled busy phones, faxes, and correspondences

10/96 - 5/98 Wilson, Elser, Moskowitz, Edelman & Dicker, LLP

New York, NY

Legal Secretary to One Partner and One Associate

. Prepared, filed, and served litigation documents

. Managed attorney time sheets for billing purposes

. Heavy dictaphone, telephone, facsimile and copy machine

usage

. Established a systemized network to enable easy access of

documents

. Managed case list and client statements for entire

litigation group

EDUCATION

8/13- Present Alfred State College - SUNY

Bachelor of Business Administration: Technology Management

7/95 - 1/97 Katharine Gibbs College

Associate Degree: Office Administration

*Dean's List Award

SKILLS

Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook,

Microsoft PowerPoint; CompareRite for Windows and Delta View, Speedwriting

60 wpm, Typing 60-65 wpm; SAP, Filemaker, Sciquest; Kronos, Eclipse, GHX

and SharePoint

References available upon request

Contact this candidate