Manager Customer Service
Resume:
Consistently seeking new challenges, this effective problem-solver
leads by example. With over 25 years of management experience in all
areas of business operations, this profit-driven, resourceful
individual is adept at organization and planning. Projects a
professional image and a positive approach while being friendly and
persuasive, utilizing a "hands on" management style.
Areas of Expertise
Total Quality Management Inventory Control
Labor Relations
Customer Service P & L Planning Quality
Control
Operations Management Sales Development Staff
Development
Implementation
Professional Achievements
Management:
Managed all aspects of daily operations for up to 70 employees and
management support personnel.
Monitored the monthly performance of more than 50 units, assuring
quality, excellent service, and cleanliness.
Marketed inside and outside sales, including initiation of programs to
actively increase sales.
Provided inventory and quality control.
Held responsibility for equipment and general maintenance, including
hands on repairs.
Developed a city-wide scheduling system for a mystery shopping program
to reduce costs and maintain report integrity, which included hiring,
training, and supervising 10 individuals every three months to secretly
shop in 120 units to check for quality, cleanliness and service.
Fielded all reports and sustained a seven day turnaround time for 580
reports every 28 days.
Career Highlights:
Raised weekly sales from $31,000 to more than $38,000 during my first
year as manager, a 13% increase over the previous year.
Ranked third in company for sales of a new merchandise line added in
1997.
Maintained the #1 ranking in sales improvement in the Houston market.
Took over a failing unit and produced an initial profit within two
years.
Developed new artwork for an in-house menu and created a display
method adopted by the company.
Developed an Inventory Control system that was then adopted by the
company.
Career History
Operations Manager Homegoods, Little Rock AR
2014
Store Manager Mapco, Little Rock AR
2013-2014
Assistant Store Manager Bed, Bath and Beyond, Houston, TX
2005-2013
Manager Kroger, Houston, TX
1998-2005
General Manager La Madeleine, Houston, TX
1995-1998
General Manager Fuddruckers, Houston, TX
1992-1995
References
Professional:
James Rutledge
Mapco - District Manager
3401 J.F.K. Boulevard
North Little Rock, AR 72216
Steve Wood
Bed Bath and Beyond - Manager
5752 Hwy 6
Missouri City TX 77459
Annette Pompa
Kroger - Manager
3103 Red Gum Dr
Katy TX 77449
Personal:
Carlos Jones
703 Hawthorn Place
Missouri City TX 77459
Rosalind Oldham
11063 Landsbury Ct
Houston TX 77099
Contact this candidate