Customer Service Management
Resume:
George H. Kachmarik
Perrysburg, OH 43561
*****@*******.***
SKILLED PROFESSIONAL
• Dynamic, skilled and highly effective professional with experience providing key support to
customers, employees and management.
• Skilled in analyzing data, problem resolution and customer interaction/service.
• Experienced in identifying problem areas and developing process improvements.
• Ability to communicate verbally and create comprehensive written reports and presentation
AREAS OF EXPERIENCE
• PC-Dimus / Master Cam / Job Boss / MS Office (Excel -Word etc.)
• Quality Control / Inventory management
• Management / Team leadership
• Trouble shooting / Issue resolution
• Mechanical / hydraulic / pneumatic
• Customer service / Client relationships
• Program management experience
• ISO 14001(EMS) / ISO 9001 and T/S 16949 experience
• Obtain and Maintain self-release status for aerospace - External Audit approval.
• Maintain quality records and documents.
PROFESSIONAL EXPERIENCE
DRS Industries Inc., Holland, OH, LEAD Quality Control Technician/Supervisor, 3/2010 to Present
• Oversee a quality department of 3-6 full time and part time employees.
• Manage inspection approval and data entry process for major aerospace lighting program
(Honeywell).
• Inspection, to customer drawing or CAD Data (Master-Cam). Servo drive CMM (PC-DIMUS) and
manual CMM, calipers, micrometers, Ht. gage, gloss meter, color spectrometer, Light
Transmission/Reflection testing) Job Boss / Office proficiency.
• Creation of PPAP documents, FAI reports for automotive and aerospace (AS9102)
customers.
• Familiar with process control plans, PFMEA reports, flow documents, work
instructions, gage calibration, and internal auditing practices.
• Personal contact at customer facility as needed for part approvals, customer service and dock
audits of incoming part shipments.
• Approve first run parts prior to production run and supervise daily production for
quality concerns and customer workmanship standards.
• Compose written training instructions and instruct employees in proper
implementation.
• First line responder for customer quality issues.
PDB Inc (Projects Designed and Built, Toledo, OH, Mechanical Assembler, 10/2009 to 12/2009
60 day contract for a project to assemble and plumb tube bending line for export to Mexico.
ORT TOOL AND DIE, Erie, MI, Fabricator, 2009
ORT was a fabricator of large stainless steel vacuum chambers for the thin film solar energy industry.
When the customer was unable to honor contract requirements, I was laid-off after only 6-months.
Glasstech Inc, Perrysburg, OH, 1979 to 2009
• Tooling Technician, 2006 to 2009: Fabricate and install glass bending/tempering tooling for
the automotive and architectural glass industry. Economic recession led to termination of tooling
department and release of employees.
• Roll Grinding Supervisor, 2004 to 2006: The department and process was sold to Vesuvius in
2006. Some accomplishments are the following:
o Supervised ceramic roll grind department of 6 employees.
o Scheduled jobs and employees to meet customer and inventory requirements.
o Ordered equipment, parts and required inventory items to meet department needs.
o Operated maintain and repair roll grinding lathes used in a wet grinding environment.
• Tool Technician, 1989 – 2004
o Fabricated glass bending tooling for automotive and architectural industry from blue
prints and customer data using metalworking skills and fabrication tools.
o Contact with design department and customer concerning development issues.
• Electro/ Mechanical Assembler, 1979-1989
o Mechanical, pneumatic, hydraulic and electrical assembly/installation.
o Skilled Mig/Tig welder (extensive stainless steel experience).
o Complex assembly of components and sub-assemblies.
o Drawing comprehension and dimensional layout.
EDUCATION
LAKE HIGH SCHOOL, Millbury, OH, College Prep - graduated with honors
MILITARY SERVICE
US ARMY - Military Police
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