Customer Service Training

GREGG LOUI

**** ******* ***** *********, ** ***** 518-***-**** ***********@*****.***

SUMMARY

Seven plus years of working and training in shipping, receiving and transport of goods. Extremely organized and

detail oriented. Excels working both in teams and individually. Excellent leadership, customer service, time

management and problem solving skills.

EXPERIENCE

Logistics Specialist Astro Chemical

Company

02/2008 – Present Ballston Lake, NY

• Shipping and Receiving of non-dangerous and dangerous materials both domestic and international

• Transportation of non-dangerous and dangerous material to various locations

• Driving and regular maintenance of vehicles

• Trained in IATA (Air), CFR (Ground), IMDG (Marine), GHS (Labeling), and Licensed NY Haz-Mat

endorsement

• Extensive packing of materials using boxes, crates, and custom orders

• Excellent customer service skills and attention to detail with reoccurring training every 2 years

• Inventory and supply management

• Leadership in training and working with great attention to detail

Paramedic Murphy Ambulance

06/2003 – 02/2008 Grayslake, IL

• Responded and transported patients from hospital to hospital. Extreme attention to detail and working

as a team. Staying calm under stressful situations and excellent problem solving ability.

• Trained as a licensed paramedic

Firefighter/Paramedic City of Highwood,

IL

10/2006 – 02/2008

• Utilized first responder skills by responding to 911 Emergency calls for the City of Highwood

• Excelled in stressful and team oriented situations by using problem solving skills

• Trained as a licensed paramedic and firefighter

COMPUTER SKILLS

• Trained in Fed-Ex, UPS, LTL, DHL, and Marine Software

• Knowledge of all regulations, details, and limitations of shipping materials.

• Knowledge of Word, Excel, and Outlook

EDUCATION & CERTIFICATIONS

• IATA (Air), CFR (Ground), IMDG (Marine), GHS (Labeling), and Forklift Training

• Haz-Mat Endorsement on New York license

• Firefighter I & II, EMT, and Paramedic Training

• Associate in Arts - College of Lake County

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