Customer Service Sales

***** ******** ** #****, ******* TX. ****** 832-***-**** ********.****@*****.***

Adriana Huston

Objective

. Looking to bring dedication and hard work to an outside sales position as a highly motivated professional with over 4

years of experience marketing wide variety of products and services

Skills

Computer: Excel, Word, PowerPoint and Outlook

Basic skills with Quicken and QuickBooks

Bilingual: Fluent in written and conversational Spanish

Confident, strong communication and presentation skills; calm under pressure, excellent

listener, patient and sensitive to client/employer needs

Detail oriented and reliable individual, who meets operational deadlines and sales quota in a

responsible manner

Professional appearance and manner, sharp, innovative, honest, a quick learner with a

proven ability to adapt quickly to a challenge and take initiative

Experience

Elite Fence and Gates, Inc.

Jan 2013 to April 2014

Houston, TX

Office Manager-Account Executive

Dedicated outside-sales professional with outstanding social skills, professionalism, diplomacy.

tactfulness and best techniques to generate/maintain positive company image

Responsible for issuing proposal letters

Preparing and monitoring invoices and expense reports.

Travel arrangements

Organizational charts

Managing personnel

Payroll

Accounts payable/ Accounts Receivable with Quickbooks

• Preparation of materials needed for meetings and training sessions

SUV Periko Auto Sales

Sept 2011 to Jan 2013

Houston, TX

Sales-Finance Manager

• Greet customers as they arrive in the establishment

• Determine customers’ needs regarding car purchasing

• Provide customers with information on available car buying options

• Provide advice to customers based on suitability in accordance to their financial

strength

• Negotiate sale price and handle trade in values

• Work out possible finance arrangements such as car loans and leases

Administered sales of all finance and insurance products to customers.

Maintained knowledge on all extended warranties for automotive.

Prepared necessary paperwork and submitted it for approval.

Reviewed paperwork and ensured correct details.

Evaluated customers for company policies and obtained receipts for payments.

Alegria Auto Sales

March 2009 to Sept 2011

Houston, TX

Underwriter

Detailed credit analysis of potential customers

Verification of employment, residence, and salary history of potential customers

Great customer service during underwriting process

Processing of contract used by Alegria Auto Sales

In charge of Collision Department

Van Logistics

April 2008 to March 2009

Houston, TX

Executive Assistant to President and Vice President / Office Manager

Appointment scheduling

Prepared multimedia presentations for potential customers

Payroll and time entry, tracking of employee expense reports

Invoice processing and bill payments

Registered customers in client training classes

Managed office staff

JP Morgan Chase

March 2004 to March 2008 Houston, TX

Helpdesk Analyst

Troubleshoot issues regarding network connectivity and resource connectivity hardware and software issues

Provide additional LAN security by authenticating and unlocking user accounts, resetting passwords and

monitoring overall network

Maintain a 90%first call resolution rating at JP Morgan Chase 40-60 calls per day

Assist in creating terminal server paths for user accounts

Crossed trained agents during the Bank One and JP Morgan Chase merge

Education

1990

University of Houston

Houston, TX

References

References are available on request.

Adriana Huston

10440 Deerwood

Houston, TX 77082

Phone 832-***-****

*******.****@*****.***

Objective

I am a highly organized, energetic, and self-motivated team player seeking to combine my talent and industrious

attitude with a growing and well-known company. Specifically, I am looking for a challenge that has upward mobility

opportunities.

Functional Summary

Over 10 years administrative, customer service, and supervisory roles including several years of phone sales.Finance.

Experience in a start-up environment (see below), as well as larger tenured companies.

Computer: Skilled with Excel, Word, PowerPoint and Outlook. Basic skills with Quicken, QuickBooks

Bilingual: Fluent in written and conversational Spanish and English.

Confident, strong communication and presentation skills; calm under pressure, excellent listener, patient and sensitive

to client/employer needs.

Highly organized, detail oriented and dependable individual, meets operational deadlines and sales quota in

responsible manner.

Professional appearance and manner, sharp, innovative, honest, reliable, a quick learner with a proven ability to adapt

quickly to a challenge and take initiative.

EXPERIENCE:

SUV PERIKO AUTO SALES January 2013 - Present

Finance manager

Duties as follow

Administered sales of all finance and insurance products to customers.

Maintained knowledge on all extended warranties for automotive. .

Prepared necessary paperwork and submitted it for approval. .

Reviewed paperwork and ensured correct details.

Evaluated customers for company policies and obtained receipts for payments.

ALEGRIA AUTO SALES March 2012 -Jan 2013

Underwriter

Duties will include the following:

- Detailed credit analysis of potential customers

- Verification of employment, residence, and salary history of potential customers

- Great customer service during the underwriting process

- Follow-up communication with the customers which include items such as payment or insurance reminders

- Processing of contract used by Alegria Auto Sales

- Explanation of above contract to customers during and after the sale

-In charge of Collision Department

- Alegria auto Sales is a “buy here pay here”, dealership.

This auto dealership business it’s based on sub-prime loans.

VAN Logistics Worldwide Inc., Houston, TX May 2008 - Jan 2012

Logistics Coordinator

Experienced in all logistics functions including production planning, inventory management, customer service,

forecasting, transportation and distribution.

Developed business and supply chain understanding with different accomplishments in logistics, sales, and business

analysis .Responsible for planning, scheduling, processes management..

Successfully maintained 98% on-time delivery.

JP Morgan Chase, Houston, TX Mar. 2004-Jun.2008

Helpdesk Analyst

Troubleshoot issues regarding network connectivity and resource connectivity such as printers, and faxes.

Troubleshoot hardware and software issues.

Provide additional LAN security by authenticating and unlocking user accounts, resetting password and monitoring the

overall network.

Maintain a 90% first call resolution rating at JP Morgan Chase 40 – 60 calls per day.

Provide connectivity troubleshooting methods for the user to successfully access the network via their particular

connection methods.

Assist in the development of creating training packets.

Assist with troubleshooting Cisco VPN, Radius, Telnet, Dial up (radius), MYATAW, and TACACAS issues from

Global offices.

Reset user tokens and provided network security by authentication procedures mandated by the organization.

Associated serial tokens with user account in ACE tool and assigned group memberships.

Assist in creating terminal server paths for user accounts.

Ensure proper set up of the user's Citrix account and mapped correctly through the network to work remotely.

Cross trained agents during the Bank One and JP Morgan Chase merge.

Supported Blackberry configurations for voice and data along with re-establishing lost connectivity for the devices

(SME).

Use Nortel telephony 1 plus years of experience.

Contributed knowledge to the knowledge base.

WEBXITES, LB Houston, TX 2000-2003

Customer Service Supervisor

Start-up that became #2 onPKF FastTech 50 list of fastest growing companies in Houston.

Managed a staff of twenty customer service and technical support reps, handling in excess of 3,000 inbound calls

p/week.

Developed a training program to migrate sales reps into customer service; focusing on people skills and career

advancement techniques.

Axces, Inc., Houston, TX 1997-2000

Customer Service Representative

Supervised staff of eight, handling both inbound and outbound calls for consumer telecommunications services.

Coordinated commission and bonus payroll with HR department.

Operationally trained and assisted in administrative and regulatory function.

Education

University of Houston

Leadership & Management Program 2003

Houston Community College 1991-1993

Awards

WebXites - Employee of the Month (twice)

WebXites - Employee of the Quarter 2003

Axces Telecom - Top Quality Assurance Award

References

Available upon request

Contact this candidate