Customer Service Manager

Paul 1-816-***-****

McCoy

Summary

Manufacturing Professional with over 25 years of experience in Manufacturing Technical Service, Maintenance Management and Strategic

Preventative Maintenance Planning.

Major strengths in organizational development, problem solving and the supervision of operational needs and maintenance staffing, Team

Motivator with Computer and PLC Skills including strong troubleshooting abilities and navigating CMMS Maintenance systems.

Driven to results, being fair and consistent. Hands on with the ability to understand all aspects of production machinery.

Maintains a strong team atmosphere – Outgoing, Visual, Reliable.

Safety oriented in OSHA regulations LOTO, HazMat, Hazwoper, Training.

Skills

Manufacturing Automation Troubleshooting

Continuous Improvement PLC Lean Manufacturing

Electronics Product Development Process Improvement

Training Food Industry Industrial Safety

Food Processing Food Manufacturing Purchasing

Inventory Management Customer Service Project Planning

Root Cause Analysis Electricians Quality Assurance

Quality System ISO Negotiation

Strategic Planning Project Management HACCP

Procurement 5S Robotics

Quality Management Management Testing

Engineering Manufacturing Engineering

Experience

EC Manufacturing, Project Floor Manager 03 / 2013 - Present

LLC Currently working with highly knowledgeable people and advanced automation equipment.

Automated machine tools, assembly lines, robotic assembly machines, automated storage-

retrieval systems, integrated computer-aided manufacturing (CAD), automatic inspection and

testing, laser welding, Scanware color cameras, Serpa packing equipment, automated filling and

capping, preventative maintenance planning, Computer-aided manufacturing (CAM),

Numerically controlled (NC) equipment Robotics, Flexible manufacturing systems (FMS),

Computer integrated manufacturing.

Focusing on Mitsubishi (MELFA) robotics, Weiss pick and place, Cognex recognition, Keyence

fiber optic sensors, Miyatchi Laser welding, Fanuc 5 axis robotics, ifm safety network systems,

precision magnet controlled placement lines, auto labe, Keyence 3 axis laser, OCS

checkweighing systems, Scanware vision systems, Domino Printers, Nordson hot glue, Smartlase

laser etcher, Adept robotics, Wolke HMI, SMC, Pharma Works and Pharma Med equipment.

Marel Inc. Safety Coordinator / Radiation Safety Officer 06 / 2003 - 03 / 2013

Responsible for directing and developing the health and safety program for 100 + employees.

• Facility Safety Manual • Good Work Practices Manual • Contractor Safety Manuals • Facility

Safety Management • OSHA required annual training

Responsible for maintaining an A+ grade for customer site safety requirements, 3rd party

audits by ISNnetworld and verifiable documentation.

Radiation Safety Officer HACCP certified

Marel Senior Service Engineer 06 / 2003 - 03 / 2013

Responsible for Installations and commissioning of multi-million dollar systems, Process

Consulting, Project Management, Field Service, Diagnostics and repair including:

• Evaluation of used and new equipment. • Computer controlled equipment including

Automation with synchronization and PLC components. • Operational, Safety, Maintenance and

Sanitation Procedures. • Clerical work in including Bench Repair and diagnostic

troubleshooting of Electronics with Printed Circuitry. Lenze PLC, Siemens and Allen Bradley,

Elobau Safety. • Customer service phone support and Remote Service diagnostics and repair to

Manufacturing Plants.

John Morrell & Co. Automation Technician lll 01 / 1996 - 06 / 2003

Responsible for daily operation and maintenance repair of 12 production lines.

Ross, Ulma, AEW, Biro and ABB Flexpicker 5 axis robotic handlers.

Focus on Automation of the portioning operation and atmospheric packaging equipment.

Played a key role in the research and development of the Marel IPM3 portioner and

implementing manufacturing changes as requested by the manufacturer; obtaining 98%

efficient yield results.

Goodyear Assistant Manager / Inventory Control Manager 12 / 1987 - 01 / 1996

Responsible for leading the day to day activities of a fast paced automotive facility, time

management of work orders and the end of day financial processing. Inventory audits, customer

service sales and distributing work orders for 30 mechanics.

Education

RSO Services Radiation Safety 2009 - 2010

Radiation Safety, Dose Rate Calculations

PPCC Associate of Applied Science, Automotive Technology 1986 - 1988

System Reliability, Failure Analysis

HACCP

Industrial Food Safety

Interests

Blacksmithing, Metallurgy, Wood Carving.

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